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Customer Service Manager

Location:
Orlando, FL
Posted:
April 20, 2015

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Resume:

KATHLEEN LANDERS-DESROCHERS

*** ********** ****

WINTER SPRINGS, FL 32708

407-***-****

aco967@r.postjobfree.com

EDUCATION:

ST. MARY'S HIGH SCHOOL

GRADUATED WITH HONORS IN A COLLEGE BOUND PROGRAM

NORTHERN ESSEX COMMUNITY COLLEGE

COMPLETED AN ASSOCIATE'S IN ARTS REGARDING GENERAL EDUCATION AND ACCOUNTING

WHITE PINES COLLEGE

COMPLETED SEVERAL CREDIT HOURS TOWARDS BACHELOR'S IN SCIENCE

WORK EXPERIENCE:

ORLANDO HEALTH SYSTEMS

ADVENTIST HEALTHCARE SYSTEMS

2004 – PRESENT

FINANCE/ COLLECTION – PREPARING AND REVIEWING STATEMENTS INVOLVING INSURANCE CHARGES AND

PAYMENTS FOR PATIENTS, STAFF, INTERNATIONAL CLIENTS, AND LEGAL ACCOUNTS AS IT RELATES TO FINANCIAL LAWS

BOTH IN THE STATE OF FLORIDA AND INTERNATIONALLY. DAILY TASKS INCLUDE CUSTOMER SERVICE, PREPARATION OF

STATEMENTS, COLLECTIONS MANAGEMENT OF SELF AND OTHERS, PRESENTATIONS OF HOSPITALS FISCAL OBLIGATIONS,

PAYROLL MANAGEMENT, AS WELL AS FINANCIAL COUNSELING RELATED TO MEDICARE/MEDICAID, DISABILITY, AND

WORKERS COMPENSATION.

SMC OF NEW YORK/INSCAPE OF CANADA

BOSTON DESIGN CENTER

2002 – 2004

SALE'S MANAGER/ADMINISTRATOR – DETERMINED CLIENTS IDEAL SPECIFICATIONS OF HARDWARE AND

SOFTWARE WHILE LEADING MY SALES TEAM. ADMINISTRATIVE DUTIES INCLUDED EXPENSE REPORTS, TRAVEL

ARRANGEMENTS, PAYROLL ADJUSTMENTS, LICENSING, TRANSPORTATION AND BUILDING DEPARTMENTS OF BOTH CITY AND

STATE, ALONG WITH HEALTH AND SAFETY COMPLIANCE AS REQUIRED FOR BOTH THE CLIENT AND COMPANY. LEAD A

TIERED, EXPERIENCE BASED CONTINGENT THAT FOCUSED ON EXPERTISE AND BALANCE WITHIN THE VARIOUS MARKETING

UNITS.

RCK MODULAR HOMES

1998 – 2002

VICE PRESIDENT OF OPERATIONS – NEGOTIATED WITH CLIENTS AND FACTORIES TO ESTABLISH NEW

CONNECTIONS AND FUTURE BUSINESS FOR MY ORGANIZATION. WEEKLY FOCUS WAS ON TRAVEL ARRANGEMENTS AND

CHARITABLE DONATIONS OF BOTH TIME AND MONEY. ESTABLISHED ATTAINABLE MONTHLY AND QUARTERLY GOALS FOR

MY SALE'S REPRESENTATIVES AND PERSONALLY MADE SURE EVERY CLIENT WAS SATISFIED. DAY TO DAY OPERATIONS

INVOLVED MY KNOWLEDGE OF LOCAL AND STATE LABOR LAWS, CONSTRUCTION AND SAFETY COMPLIANCE, REACHING OUT

TO NEW AND POTENTIAL CLIENTS, AND ESTABLISHING BOTH POLICIES AND PROCEDURES FOR MY COMPANY.

DIRIGO MANAGEMENT

1992-1996

PROPERTY MANAGER- SCARBOROUGH MAINE AND PORTLAND MAINE- DAY TO DAY, MANAGING STAFF AND TENANT

ISSUES, REPORTS AND ABIDING BY OUR MISSION STATEMENT, COMPLIANT WITH ALL STATE AND FEDERAL LAWS.

PROACTIVE WITHIN THE COMMUNITY TO MEET OUR GOALS FOR OCCUPANCY. NETWORKING WHERE APPLICABLE AND

INITIATING A MONTHLY SOCIAL EVENT FOR OUR TENANTS. RESPECTING MANAGEMENTS DECISIONS FOR THE PROPERTY

AND FOLLOWING THE GUIDELINES SET UP MONTHLY TO ACHIEVE GOALS.

CUSTOMER SERVICE AND LISTENING TO PROSPECTIVE TENANTS AND LONG TERM TENANTS IS A PRIORITY TO ME, MUCH

IS ACCOMPLISHED WITH THESE ATTRIBUTES.

REFERENCES:

MICHELLE CHAPMAN- WINTER SPRINGS

JILLIAN MCDONALD FOLAN- 978-***-****

JULIENE DEMARCO- 386-***-****



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