John DiGaetano

**** ******** ***, ******** *******, MI 48310

586-***-****

aco95a@r.postjobfree.com

www.linkedin.com/in/johndigaetano

Career Profile – Technology Product and Process Executive

Innovative, charismatic, and entrepreneurial-minded executive with a proven record of developing teams to build

and refine scalable technology solutions. Reputation for integrity, exceeding goals, and dedication.

Independent Consultant

December 2014 - Present

• Manage organizational initiatives impacting structural and cultural direction and objectives.

• Liaison between vendor and senior management. Provide recommendations for next steps and manage

projects to ensure completion on time and within budget.

• Re-engineer processes, ensuring maximum efficiency and return on existing investments.

Michigan First Credit Union, Lathrup Village, Michigan

Vice President – Virtual Services

August 2012 – November 2014

• Oversaw all Technology product offerings for Michigan First Credit Union, including Mobile and Online

Banking, Debit Cards, 46 ATM Machines, the Voice Response Unit, and Coin Machines.

• Led team in ideation, development and implementation of Mobile and Online initiatives. These changes

resulted in an 83 percent reduction in associated call volume, or 3.65 Full Time Employees.

• Responsible for all customer facing transactional websites and Interchange channels, netting a 19%

increase over calendar year 2012, surpassing budgetary goals by 11%.

• Oversaw the conversion and integration of nine customer-facing products during a company driven core

system conversion.

Electronic Banking Manager

January 2010 – August 2012

• Increased Online Banking adoption by 3,500 monthly or 10,500 quarterly, resulting in an increase of

47,450 transactions per month or 73,000 transactions per quarter.

• Led the implementation of new products and processes for the online and mobile spaces. Managed five

vendor relationships for six product types.

• Provide weekly status updates to the CEO/President with prospective opportunities to eliminate or reduce

costs, as well as avenues for growth in and out of the online space.

• Implemented member personality testing in all online and mobile channels, which provided for

documented individualized customer service practices, both face to face and virtually.

Comerica Incorporated, Auburn Hills, Michigan

Vice President – Online Banking

August 2007 – March 2009

• Managed competitive analysis and alignment of Online Banking with supporting technology. Oversaw the

research and design of requirements, user and technical interfaces, workflows, testing and success

audits. Approved customer facing marketing materials for use in emails, the online user interface,

customer statement insert/mailers, banking center promotional items, external emails and in-product

messaging.

• Developed and implemented processes to streamline the Online Banking application, mortgage, loan, and

visa check card processes. Included formulation of processes, workflows, project management,

executive communication, and liaison between technical and business areas.

• Implemented the new Comerica Online Banking product which retained competitiveness with peer

financial institutions through a new user interface, technology, and functionality . Functioned as the

technical to business liaison throughout the 14 month project.

• Lead the implementation of the government mandated multi-factor authentication, or secondary

authentication, project. Included managing vendor relationships, contract procurement, project

management, executive communication, liaison between technical and business areas, and formulation of

marketing/customer communication materials.

John DiGaetano

aco95a@r.postjobfree.com

586-***-****

Page 2

Process Engineering Manager

June 2005 – August 2007

• In first year, refined multiple department processes which resulted in annual savings of over $250K

through personnel restructuring, while reducing turn-around times and error rates.

• Directed the project management, intranet system development, and process refinement of

telephone sales / service fulfillment.

• Developed and implemented programs including paperless fulfillment, online customer account

opening instructions and switch kits, and the improvement of existing technologies to reduce costs while

improving the customer experience.

• Mentored and developed eight direct reports. Five former direct reports have since been promoted.

Flagstar Bank, Troy, Michigan

Loan Operations Manager

October 2001 – June 2005

• Collection, formulation, and delegation of all mortgage loans. Reported to Senior Vice President,

communicating volume and trend analysis for process improvement.

• Co-authored proposal and led implementation of imaged mortgage documents to nine regional

offices. This change led to same day underwriting approvals and a reduction of two full time employees.

• Recruited, trained, and managed 48 employees to handle all imaged loan indexing at the

headquarters of Flagstar Bank.

Target Corporation, Sterling Heights, Michigan

Logistics Manager

June 1996 – October 2001

• Managed a team of 21 employees, 4 of which were mentored, eventually becoming management.

• Proposed, designed, and implemented new company wide logistical procedures resulting in reduced

product ordering and storage costs by $850K per year while improving productivity.

• Reduced team workforce by 50% resulting in $325K annual savings while decreasing logistical

transfer rate from 7 minutes to 3.

Education

• Corllins University – Bachelors of Business Administration in Management

Program Proficiencies

• Scrum/Agile Project Management

• Peer Programming

• Jira, Basecamp, Trello

• Server Oriented Architecture

• Lean Startup Methodologies and Prototyping

Web/Online Experience

• Search Engine Optimization (SEO)

• Search Engine Marketing (SEM)

• Business to Consumer (B2C) Websites

• Business to Business (B2B) Website

• Affiliate Marketing

Associations

• Innovate the Future

• Internet Banking Professionals

• eMarketing Association

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