Jeffery L. Hariston

**** ****** *****

Bryans Road, MD 20616

Email: aco951@r.postjobfree.com

301-***-****

TRAINING AND ACHIEVEMENTS:

Certified TIPS Trainer Advanced Interviewing Skills

SalesPro, Delphi, Breeze & Aloha Training Conflict Management Training

Windows, XP knowledgeable Catering & Sales Management Training

Customer Service/Hospitality Certified Zero Tolerance Training

Trainer Safety/OSHA Training

Banquet Set-Up & Service Trainer Aloha Point of Sales System Training

One Minute Manager Quality Service Wireless & Wired Internet Service Tech

Training Audio Visual Installation & Service Tech

Diversity Training Entry Level Sales Management Training

Sexual Harassment Training Ritz Carlton Hotel Open Team 1991

Workplace Violence Training Hotel Monaco Washington Opening Team

Navigating Through Change Training 2002

Total Quality Management Lockheed Martin Conference Center

Myers-Briggs Assessment Opening Team 2009

Coaching & Counseling

EDUCATION:

Ohio State University, Columbus, OH

Associates of Arts: Computer Science

ORGANIZATIONS:

1979-1984 United States Air Force

San Antonio, TX Staff Sergeant: Grade Class E-5

CAREER EXPERIENCE:

October 2013 – Present Radisson Hotel Radisson National

Arlington, VA

Catering Manager / Convention Services Operations Manager

Responsible for soliciting new accounts, entertaining and maintaining relationships with

existing accounts. Travel to meet with or call individual corporate, government &

convention clients by telephone to solicit catering business. Develop client menus, write

contracts and letters, as well as organize all other arrangements as they relate to social and

corporate events including menu planning. Sell hotel guestrooms, catering services and

banquet facilities through direct client contact to maximize total rooms revenues and

profits. Organize and conduct departmental meetings, communicating pertinent information

to the staff, such as house count and menu changes. Interact positively with customers

promoting hotel facilities and services. Maintain rapport with all departments and attend

relevant meetings. Oversee all operations for the Banquets and Catering department,

including set-up and service. Preform weekly scheduling and schedules for staff, manage

day to day operations to include client relations for internal and external clients. Run daily

and weekly meetings to ensure all events and meeting as requested by clients. Conduct

weekly BEO meetings and attend all required meetings to ensure total guest satisfaction.

October 2012 to October 2013 Four Points by Sheraton Washington

DC Downtown – Washington, DC

Catering Manager / Convention Services Manager

Act as the liaison between the hotel operating departments and the clients. Primary focus is

to ensure profitability through food, beverage, room rental, audio visual services, labor fees

and other applicable fees. Responsibilities include: administering sales agreements,

detailing all food, beverage and a/v needs. Distribute BEOs prior to events. Conduct BEO

meetings and participate in Pre/Post Conference meetings and review bill with client.

Participate in site visits and plan meetings for upcoming groups and potential affiliate

business. Responsible for prospecting and booking new catering and banquet business,

retaining existing clients and meeting budgeted revenue goals for catering sales. Maintain

strong client relations and ensure that convention specifications are communicated and

executed for a successful meeting experience for the meeting planner and attendees.

May 2010 to September 2012 Davidson Hotels and Resorts

Hilton Alexandria - Alexandria, VA

Catering Sales Manager / Executive Meeting Manager

Responsible for soliciting new accounts, entertaining and maintaining relationships with

existing accounts. Travel to meet with or call individual corporate, government &

convention clients by telephone to solicit catering business. Develop client menus, write

contracts and letters, as well as organize all other arrangements as they relate to social and

corporate events including menu planning. Sell hotel guestrooms, catering services and

banquet facilities through direct client contact to maximize total rooms revenues and

profits. Organize and conduct departmental meetings, communicating pertinent information

to the staff, such as house count and menu changes. Interact positively with customers

promoting hotel facilities and services. Maintain rapport with all departments and attend

relevant meetings.

January 2007 to December 2009 Pyramid Hotel Group

Hilton Rockville - Rockville, MD

Corporate Catering Sales Manager (Government & Association Markets)

Responsible for soliciting new accounts, entertaining and maintaining relationships with

existing accounts. Travel to meet with or call individual corporate, government &

convention clients by telephone to solicit catering business. Develop client menus, write

contracts and letters, as well as organize all other arrangements as they relate to social and

corporate events including menu planning. Sell hotel guestrooms, catering services and

banquet facilities through direct client contact to maximize total rooms revenues and

profits. Organize and conduct departmental meetings, communicating pertinent information

to the staff, such as house count and menu changes. Interact positively with customers

promoting hotel facilities and services. Organize special events in the restaurant such as

receptions. Maintain rapport with all departments and attend relevant meetings.

November 2005 to January 2007 Davidson Hotels and Resorts

Hilton Alexandria - Alexandria, VA

Executive Center Manager

Responsible for total banquet operations in the Executive Meeting Center, including

function space set-up and service. Responsible for the delivery of service for all meeting

and banquet functions. Liaison between in-house guest and the meetings manager or

banquet/catering manager. Assisted the banquet/catering department in the planning of

events. Assisted in creating the Executive Meeting Centers meals menu rotation program.

Handled all phases of daily, weekly and monthly paperwork required. Worked with other

departments to ensure total quality service and guest was delivered. Meet Hilton standards

for implementation of service standards.

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