Nck Rao

QA Manager

Guilderland, NY

aco93i@r.postjobfree.com - 510-***-****

Over 15 + years of experience in Information Technology, major focus on QA & Enhancement community

of practice, Development, Enterprise Software Products and web Applications

Successfully managed few accounts in North America, with a total of 20+ onsite resources across different

locations including Managers, Leads and Testers.

Contributed and provided direction at all levels of testing including Unit, Functional, performance, security,

Usability and scalability testing.

Influence requirements and release timelines as needed to ensure quality and business satisfaction.

Successfully worked with the Development and Product Management teams to understand requirements,

develop test strategies and execute on them

Experienced working with the Customer Success team to ensure that our test environments and strategies

reflect our customer requirements and deployments.

Experienced in setting up Testing Center of Excellence using latest tools/technologies

2+ years' experience in PL/1, COBOL, JCL, SQL,Java

Involved in all the phases of System Development Life Cycle (SDLC), Development, Testing Life Cycle and

defining the repeatable testing process.

Extensive Experience in gathering, managing and documenting Business and Functional requirements.

Excellent written and verbal communication skills. Strong analytical and problem solving skills leading to

effective liaise with cross functional team members(programmers, developers,BA's,End user, application

design Architects)

Expertise in Leading Testing teams/resources & Onsite-Offshore Model,, involved with Global team

management and high level End User/Customer Support

2+ Years of experience as Lotus Notes Administrator ( Global L2 support 24x7)

Experience in database analysis, development and testing of database oriented applications.

WORK EXPERIENCE

Criminal Justice Albany NYAug

New York State - New York, NY - 2012 to Present

Working as a Manager BA & QA on multiple projects

Projects:

Missing Person Alert ( MPA) System

IPRS -Integrated Probation Registrant System

Civil Management

Agency Maintenance & lookup

SSRS (SQL Server Reporting services) Reports

Description:

IPRS:

Division of Criminal Justice Services (DCJS) is the central repository for criminal justice information. Many

customers interact with DCJS to receive information and/or to add/update information that compiles an

individual computerized criminal history (CCH).

The Office of Probation and Correctional Alternatives (OPCA) is the oversight agency for all of the County

Probation Departments and NYC Probation Departments. NYS County and NYC Probation Departments

access the DCJS repository for information on individuals they hold responsibility for supervising. Through

various methods, Probation Departments also provide DCJS with information via adding and updating

probation information, etc. This real time interaction and updating capability enhances public safety for the

citizens of New York State.

Civil Management:

Forte To Java (F2J) projects are converting the legacy FORTE applications to latest Java application with

add on features which makes the system efficient in terms of various factors like ease of use, performance,

enhanced features, etc. Civil Management system tracks the list of Sex Offenders in NY State who are

serving their sentence and ready for their parole or release. Those sex offenders must be evaluated before

a decision is made on their release by various agencies like Department of Corrections and Community

Supervision(DOCCS), Office of Mental Health (OMH), Office of Mental Retardation and Developmental

Disabilities (OMRRD), Office of Attorney General (OAG), etc.

Agency Maintenance:

Agency Maintenance is another system which is a repository of various NY state agencies like Law

Enforcement Agencies, Court Agencies, etc. Any changes to the agencies metadata information can be done

thru the system and an email is automatically triggered to the agency as well as OCJO group when any action

is taken on the agency details.

As Manager- BA & QA

• Review User Case Documents, Business flow &Test team processes, methods, artifact templates, and

procedures. Define quality criteria for all deliverables in a project.

• Design & Monitor END-END scenarios on web service Consume by other Enterprise Level Applications

• Review of all quality related customer complaints, escalations, satisfaction feedback, service areas and

documents

• Constantly strive for service improvement through Quality improvement methods

Train, plan and prepare the project team for different audits.(Process, Internal and External)

Environment:

Forte (Main frame systems), SOAP UI, Java1.6, Toad, Quality Center v10.0, SharePoint, Oracle 11g, IBM

Rational Software Architect, Websphere Application Server, Websphere Portal Server, JAX-WS, SOAP, JAXB,

XML, XPATH, XSD, WSDL, XSLT, IBM MQ, Websphere Messaging Engine, Apache Maven, SONAR, NEXUS,

Sub Version.

Test Manager on multiple projects

New York State - Bloomington, IL - March 2012 to July 2012

Projects:

Address Standardization, Geo Coding & Spatial Analysis (ASGSA)- Web Service

Enterprise Allowed Values System (EAVS)

Compensation and Incentives ( Financial)

As a Test Manager

• Develop the test team processes, methods, artifact templates, and procedures

Define quality criteria for all deliverables in a project.

• Design & Monitor END-END scenarios on web service Consume by other Enterprise Level Applications

• Monitor the projects from the Quality aspects and ensure all mandatory elements are adhered and followed

Implement, configure, and administer the test team tools

• Review of all quality related customer complaints, escalations, satisfaction feedback, service areas and

documents

• Constantly strive for service improvement through Quality improvement methods

Train, plan and prepare the project team for different audits.(Process, Internal and External)

• Create roadmap for transitioning testing of products and applications to offshore

Creation of High level Testing Artifacts like Test strategy and Level specific Test Plans (System, Acceptance,

Performance, Implementation) Test plans

• Review of work by the Vendor Testing team effort

• Review of level specific Test Summary Reports

Environment:

Mule ESB, IBM Data power, IMS (Main frame systems), SOAP UI, Vu gen.Java1.5, Informatica9.0.1, Toad,

Quality Center v10.0, SharePoint, Postgre SQL.

Responsibilities as Onsite QA Lead

JCG Technologies Inc - New York, NY - December 2011 to March 2012

USA

Client: State of New York- Department of Health (DOH) - OLTC, USA

Project: Uniform Assessment System - New York (UAS-NY) Dec'11-Mar'12

Responsibilities as Onsite QA Lead:

• Plan, monitor, and track team's work (Onsite & offsite).

• Ensuring that the Quality gates and goals are known and followed by all the project team members.

• Involve in QA estimates and QA major milestones.

• Design Iteration level specific Test Plans, Test Summary Reports, and Defect Reports.

• Ensure all the documentation is updated /committed at SharePoint for all Iterations.

• Defect Management, Metrics, and Test Logs using Rational Clear Quest 7.x/ RMT

• Provide leadership across the QA effort and coordinate with Project Management

Description:

The NYS DOH - Office of Long Term Care (OLTC) provides long term care services to New Yorkers. The

UASNY project is for building an electronic uniform assessment system (UAS), which will be used for assessing

the level of care needed. It will support 8 Medicaid programs. The system implements interRAI algorithms to

determine a person's needs and eligibility for program services. The system will be residing on the NYS DOH

created and managed web site called Health Commerce System (HCS). The project is executed in multiple

iterations to better refine the requirements and the new process/workflow.

Environment:

IBM Rational Requisite Pro, IBM Rational Manual Tester, IBM Rational Clear Quest, IBM Rational Functional

Tester, IBM Rational Performance Tester, Web logic Server 10.3/10.3.5, Oracle 10g, Jdk1.6, J2EE, EJB, IBM

RRSA/RAD 8.0.3, Ice Faces (JSF component library), JBoss Seam 2.2 JSP

Responsibilities as a Senior QA Lead at S&P

Standard & Poors at NYC - 2011 to December 2011

Develop the Test processes, methods, artifact templates, and procedures

define quality criteria for all deliverables in a project.

• Ensuring that the Quality gates and goals are known and followed by all the project team members.

• Plan, monitor, and track team's work (Onsite & offshore).

• Involve in QA estimates and QA major milestones & act as SPOC at onsite.

• Monitor the test case Design, test scenarios and scripts in support of business functional requirements &Test

Artifacts Formal Review meetings

• Identify/Design, develop, and implement reusable test components.

• Ensure all the documentation is updated /committed at Version one for all phases.

• Design User Acceptance Testing (UAT) Test scripts

• Defect Management, Metrics, and Test Logs using Quality control v10.0

• Coordinate Scrum meetings with Off-shore teams on weekly/Daily basis

• Provide leadership across the QA effort and coordinate with other project leads including deployment,

development, and project management to provide status, coordinate activities, and escalate process

Description:

NID (New issue Desk) will establish/Replace the existing DSO (Data Strategy & Operations) manual process

with Automated process particularly for securities rating process requested by organizations.

Supports the Triage Team process, single global technology and data platform that will efficiently collect(Email),

transform, and store and transmit to RPM related data as per RPM Validation requirements. The project will

also support the process to ensure the source, quality and availability of such data.

Environments: PEGA 5.X, Java1.5, Informatica9.0.1, Toad, Quality Centerv10.0, Version One (winter'11),

Soap UI 3.6.1, WSDL

QA Manager

Vitrify Inc - Cambridge, MA - June 2010 to August 2011

Virtify SPL: (Structured Product Labeling)

Structured Product Labeling (SPL) is a global labeling solution designed for organizations to meet the

SPL standards put forth by the U.S Food and Drug Administration (FDA). Pharmacy Companies can use

Virtify<virtx: SPL> to author, publish, review, and save SPL-compliant labels. Conversion of legacy labels

created using Microsoft Word is built into the system.

Environment: IIS 5 and 6, HTML, DHTML, ASP / ASP.NET 2008, MS-SQL Server 2005, Windows XP SP2

- IE6 and Mac FF 3.0.14

PIM (Product Information Management)

Virtify PIM provides regulatory affairs professionals with a unified, web-based software solution that streamlines

the management and exchange of product information through a collaborative, structured content management

platform that is true to the PIM standard. Virtify PIM provides: Compliance with EMA's (European Medical

Agency) PIM standard.

Environment: IIS 7, HTML, DHTML, ASP / ASP.NET 2010, MS-SQL Server 2008 R2, Windows XP SP2 - IE8

and FF 3.6

CDS (Core Data Sheet):

Virtify Core Data Sheet enables you to centralize, streamline and organize the management and dissemination

of core safety and labeling information, reducing the risk of delays and errors.

Exchange Server - SMTP access to send e- mail notifications to CDS Subscribers.

Active Directory: Read access from the Application for authenticating CDS users and obtaining employee

identity information.

Iris: Read access for obtaining Product, Indication, Region/Country, Product Approval and Regional Labeling

Leaders Information. Access this server through Linked server in SQL Server.

Live link - Read access using live link Security and Interface to access labeling documents. The CDS system

will provide a URL which will launch a user into live link native interface.

Environment: IIS 5 and 6, HTML, DHTML, ASP / ASP.NET 2005, MS-SQL Server 2000, Windows XP SP2 - IE6

Responsibilities:

• Evaluate Testability of requirements and reports to project core Team & Product Owners

• Participate SRS, FRS &technical specification review and provides feedback on content and testability.

• Involve in QA estimates and QA major milestones for multiple products

• Plan, monitor, and track team's work (Onsite & offshore).

• Monitor the test cases, test scenarios and scripts in support of business functional requirements & conduct

QC Formal Reviews

• Identify/Design, develop, and implement reusable test components.

• Ensure all the documentation is updated / committed at SVN for all phases.

• Contribute to and ensure adherence to requirements traceability matrix ensuring quality delivery.

• Coordinate on product Business/online help guide creation & review

• Test and certify product Release, new systems, enhancements, upgrades and fixes to ensure the systems

function as documented & prepare final Release Document.

• Test Data preparation & Conduct tests and analyze results to verify systems function according to

requirements and guidelines.

• Manage and maintain issue / request tracking and documentation for each product Release.

• Design test scripts for Product upgrade Releases and User Acceptance Testing (UAT).

• Capture and document defects, metrics, and testing results.

• Prepared Release Notes & Executed IQP (Installation qualification Protocol) & OQP (Operational qualification

protocol).

• Coordinate Scrum meetings across global teams on weekly/Daily basis

• Monitor & Mentor the Team on New enhancements for SPL 4.3

• Provide leadership across the QA effort and coordinate with other project leads including deployment,

development, and project management to provide status.

Test Coordinator

New York State - Bloomington, IL - January 2006 to August 2009

on multiple projects & Lotus Notes Global Admin L2 Support Role

Projects:

(B2B) Authorized Self Registration & Strategic Electronic Funds Transfer (EFT)

Internet channel for Consumer Loans (Finance)

B2B Web tone rSuite Replacement with E-gain mail management.

As a Test coordinator:

• Develop the test team processes, methods, artifact templates, and procedures

Define quality criteria for all deliverables in a project.

• Ensuring that the Quality gates and goals are known and followed by all the project team members.

• Monitor the projects from the Quality aspects and ensure all mandatory elements are adhered and followed

Implement, configure, and administer the test team tools

• Manage the state and coordinate usage of the test environments

• Report the project statistics and health of the project on a monthly basis or as per frequency defined by the

customer

• Review of all quality related customer complaints, escalations, satisfaction feedback, service areas and

documents

• Constantly strive for service improvement through Quality improvement methods

Train, plan and prepare the project team for different audits.(Process, Internal and External)

• Independently runs and reports project profitability, resource management, client management, training,

mentoring

• Create roadmap for transitioning testing of products and applications to offshore

Creation of High level Testing Artifacts like Test strategy and Level specific plans (System, Acceptance,

Performance, Implementation) Test plans

• Coordinating with quality control Review board for approval on all the deliverables.

• Review of work by the Vendor Testing team effort

• Review of level specific Test Summary Reports

• Conduct 'lessons learned' sessions and share good innovative practices

As a Lotus Notes Global Admin (L2) is responsible for • Handled Tickets thru HPSD tool.

• Initiated New process & created New KI's (Knowledge Items) for L1 support

• 24/7 server support/monitoring

• Participated in Domino 7.x to 8.X upgrade

• Periodic Checks on Production & Dev. Servers

• Conducted PMRB meeting.

Test Lead

Cognizant Technology Solutions Pvt ltd - Fishers, IN - August 2004 to October 2005

Fishers, IN

Med Loans OLP

Med Loans OLP is a web-based application designed and developed to assist medical students to complete

the Exit Counseling process.

Responsibilities:

• Lead offshore team for Reporting and System Testing

• Involved in the meeting with the Technical team to finalize the user requirements

• Designed user requirements specification and Functional requirements specification documents as per the

business requirements and process flow.

• Finalizing the scope of project for testing, Create testing strategy, Release Plan and test environment

• Co-ordination with US Med loan application team to creating the scripts for Reporting

• Conduct and participate in status meetings to collect data from business users.

• Performed gap analysis to compare the existing system with the proposed system and documented new

requirements and features.

• Mentored new employees in coming up to the speed on the application

• Worked with the test data requirements before and during execution

• Coordinated with different teams in setting up the working sessions, troubleshoot and resolve the defects

• Creating the Test Summary Report and RTM for Reporting and Data Conversion

• Coordinated with developers and business analysts to properly test applications and provide direction on

defect fixes

• Reviewing the Requirement Validation Documents(RVD) for each Report

• Managing the Project in the Prochain to meet the deadline

Environment: ASP .Net, SQL Server, Test Director 7.5, Load Runner 8.0, QT Professional 8.0,

Test Lead

Syntel India P Ltd - Boston, MA - December 2003 to July 2004

IMS (Investors' Management Services) Conversion/Migration system's aim is to migrate the existing scripts

which is developed in rational visual test using Functional Decomposition method to Rational SQABasic scripts

using Test Plan Driven method.

Responsibilities as a Test Lead:

• Analyzed the existing Rational Visual Test scripts which are written in functional decomposition method.

• Worked with Business Analysts to know how the Test Plan Driven testing approach will help them while

testing using Rational Robot.

• Designed and coded for the Test Plan Driven Engine using SQABasic Language by referring to the Data

Driven Engine (DDE) for Rational Robot which is free software.

• Prepared the Test plans for different modules of IMS application.

Organization: Xplore InfoTech P Ltd INDIA

Senior Quality Engineer

A.P.Housing medical and housing Infrastructure Development Corporation - October 2002 to November

2003

As a Senior Quality Engineer, understand the requirements document.

• Involved in Test case Design, Review & Execution.

• Performed functional and regression testing using Win Runner.

• Tracked the defects using Test Director.

• Define, estimate, and execute cost-effective software test plans

• Collaborate with developers, architects to ensure best practices are achieved

• Manage multiple QA efforts that presented concurrent deliverables

• Perform system, regression and production verification testing on multiple browsers and Operating Systems

Engineer

Kay Software Inc - Santa Clara, CA - February 2001 to July 2002

Developed test plans, cases, scripts and test scenarios from business and functional requirement documents

using test director

• Well versed in manual and automated testing.

• Conducted various types of testing such as integration testing, unit testing, performance testing, business

functionality and data driven testing

• Performed regression, black box and GUI testing for various applications that records student scores from

multiple readers

• Submitted testing reports for bug reporting and bug tracking

Programmer & Quality engineer

Image Media Inc - May 2000 to January 2001

Developed test scripts and test cases.

• Performed Black box, regression and functional testing.

• Collected the software requirements and specifications.

Application Developer

Kay Software Inc - Santa Clara, CA - November 1999 to April 2000

Involved Test case Design, Review & Execution.

• Performed functional and regression testing using Win Runner.

• Tracked the defects using Test Director.

• Define, estimate, and execute cost-effective software test plans

• Collaborate with developers, architects, etcto ensure best practices are achieved

• Manage multiple QA efforts that presented concurrent deliverables

• Perform system, regression and production verification testing on multiple browsers and Operating Systems

The technologies used for developing the application include Windows 95, Visual Basic 6.0 and SQL Server

7.0, Mercury tools.

Application Developer

Kay Software Inc - Sacramento, CA - May 1999 to October 1999

Ca USA

RISK MANAGEMENT SYSTEM

Application Developer

• Designed and Executed Test Plans, Test Cases and Test Procedures using Business Requirements

documents (BRD)

• Worked in Manual Testing of the application.

• Involved in all facets of Software Development Life Cycle (SDLC).

• Logged the bugs in Internal Bug tracking tool

Application Developer

Kay Software Inc - October 1998 to April 1999

Ca USA

Application Developer

• Built the CCM (Contract Compliance Matrix).

• Identified milestones, notices, technical submittals, tracking correspondence, RFC'S (Request for

Clarifications), and contract Change process.

• Modified existing application, as closeout acceptance, warranty and filing system.

Programmer

Dr. Reddy's Laboratories Limited - February 1998 to September 1998

Coding & unit testing on the assigned modules

• Worked on Lotus notes Formula Language extensively

• Deployment at client location

ADDITIONAL INFORMATION

Core Competencies:

• Software Testing/Process &Procedures

• Visual Studio 2008 and 2010, SQL Server 2008

• HP Quality Center 10.0, Neo load, XML, MS Office

• PL/1,COBOL,JCL.SQL

Lotus Notes DEV & ADMIN

• Agile Scrum and Hybrid methodologies,

• Version one & SharePoint

• QA Process, Offshore/Global Team Management • Enterprise software products • Database Applications

Platforms

MS Windows Server 2008 r2, MS Windows7, Windows Vista, MS Windows/NT, MS Windows XP, MS Windows

2003,UNIX (SUN Solaris2.6), Mac OS, Net Framework 3.0/4.0,IBM mainframe

DBMS SQL Server 2008 and 2005, SQL Server Management Studio v9.00, SQL Server Profiler 9.0, Oracle

8, Sybase 10.0, DB2

Languages PL/SQL2.3, C#, COBOL, XML,UNIX Shell Script, PL/1,JCL

Test Tools:

Product Studio 2.10, Visual Studio Team Suite Version 8.0, VSTS 2010, BugZilla (2.18 RC3), WTT 2.6, Tamper

IE, Fiddler2, HTTPWatch6.1, Hyper-V Manager,,SSRS tool, QTP,QC, Soap UI, Win runner and Load Runner

Other Tools: PVCS,CVS1.10,Subversion1.2.3,GIStoolARC/INFO,MS Office, Microsoft FrontPage,Informatica

power center, Data stage,RMS

Contact this candidate