Juan Nunez

*** **** ***** ****** # ***

New York N.Y. 10033

E-mail: aco8wc@r.postjobfree.com

Tel: 347-***-****

Objective:

Contribute to the success of your organization. I would like to gain an opportunity to offer my knowledge and services to your wonderful institution and our clients, who want to be treated with excellence.

I am "ready, willing & able” to start ASAP.

Work Experience:

International Relation between Businesses

12-2000 to 6-2014

Position: Supervisor/Manager - Customer Service Representative

Managing the negotiations, Business to Business.

Helping professional businessmen determine the best for each company, explaining benefits of the new plan.

Working with clients from all over the world.

Demonstrating how to maintain difficult customers happy. Making sure that all customers are completely satisfied. Office Operation Manager. Overseas of daily communication. Discussing the strategies with other supervisors about new plans, implementing them and training employees. Head of strategic meeting organizer and planning operations. Skilled at learning new concepts quickly.

Working under pressure, and communicating ideas clearly and effectively. Handling all kind of objections and solving them happily. Customer Service to clients, fully satisfaction completed. Gaining knowledge through in-house training programs. Entering the sales in our computerized Point Of Sales (POS) system, customer information, pricing, products and payments. Follow up on open orders through completion. Handling all National, International and Local sales.

6-1990 to 12-1999

Sheraton Hotel & Resort, Inc.

Position: Manager.

Helping the General Manager in the Front Office operation and helping in the administration.

Recruiting and interviewing candidates for opening positions, after hired training them.

Developing a “Marketing Plan” to get tourists/guests from Europe and all over the world.

Promoting hotel services and making sure that guests would enjoy our facilities and increasing the occupancy.

Front Office Guests registration, checking in/out, marketing initiatives and meeting organizer.

Reviewing all reservations, specially all VIP guests.

Supervising the entire personnel and recognizing the “Employee of the month” and giving them a reward.

Helping other employees with the translations of other languages (Spanish-Native), Italian,Portuguese, French and English, and helping them with new guests.

Superlative communication and Team Builder skills.

Proved multi-tasking abilities and supervising staff.

Responded to all phone calls in a quick manner. Interfaced with tourists and futures clients/guest onthe phone and answering questions.

Effectively resolved problems related to customers requests, offering them a wonderful stay in ourfalicities. Handled various irate customers, and work out their issues to transform them into a very satisfied clients/guests. Responsible for sales and transactions with multiple companies and suppliers.Keep positive professional relationship between Customers and Suppliers to ensure that business will continue. Consistently maintain company standards, while increasing profits, sales and productivity.Meeting with the entire personnel every day early in the morning, before the daily activities, a short brief review of agenda and goals to be reached.

Education: City College. City University Of New York.

International Studies with Concentration in Romance Languages: Portuguese, Italian & French. Also Hebrew and Arab. Business Management, Travel & Tourism.

Certificate of Proficiency of the "Italian Language" at "The Universita Per Stranieri in Perugia-Italy. (June & July/2011). Certificate of Completion of the "French Language" at L'Ecole Etoile in France-Paris. (August/2011). Certificate of Attendance/Study of Hebrew Language at "Tel Aviv University" in Tel Aviv Israel. (October/2011-January/2012.

Technical Institute Of Technology, Inc. (Typist).

Sales and Marketing Distributions. Typist Institute, Corp.

Seminar on “How to communicate with others and influence with people”, Human Relations, "Dale Carnegie Seminars". Other studies performed in different institutions.

Skills:

Microsoft Word, Outlook, Excel, Access, Computer, Internet, Power Point, Typist 40 words per minute.

Communicating with people from different background.

References will be furnished upon request!

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