**** ** *** *** **

H ous ton, Texas *****

254-***-****

l ori aco8w0@r.postjobfree.com

LORI A. YEZZI

Excel l ent Interpersonal Skills

SKILLS

Effecti ve Ti me Ma nagement Skills a nd Ability to Quickly Adapt

Outs ta nding Problem-Solvi ng and Decision -Making Skills

Tea m Pl ayer a nd Goal-Oriented

H i ghly Motiva ted with a Strong Desire to Learn

Orga ni zed and Responsible

Commercial Data Entry & Design, Tatex Thermographers, Waco, TX

RELEVANT

2005-2006

EXPERIENCE

Maintained s trict adherence to client orders of custom business cards,

wedding invitations, and office stationary

Met and exceeded the company’s requ ired daily quota of orders

Adhering to strict guidelines such as margin and spacing measurements,

i nk color, s pelling, and design placement

Other job duties i ncluded data entry, filing, outstanding interpersonal

s kills, and basic office equipment knowledge.

D omestic Operator & Customer Service, RCS, San Antonio, TX

2002-2003

Assisted c lients in a professional manner while adhering t o company

required time quo tas

Strong c ommunication and interpretation s kills, data entry, and filing

Operator & Caseworker II, Examination Management Services, Inc., Waco, TX

1999-2001

Excellent time manage ment s kills, filing, and data entry

Exercised p rofessional telephone etiquette, a s well as e xcellent people

s kills, and teamwork

I was one of the top five on my team of about 30 people who consistently

met and ex ceeded company quotas and goals

Customer Service Representative, US Expediters/CPAP.com, Houston, TX

RECENT WORK

June 2014 – Pres ent

HISTORY

Assist customers via telephone and live chat with purchasing cpap

s upplies and equipment by answering questions concerning products and

prescriptions

Troubleshoot cpap equipment with c ustomers

Receive and process customer prescriptions to determine their validity,

process new customer orders, follow up with customers regarding

pending orders, and process customer returns

Warehouse processing of products and assembly of customer's order s

Retail Sales Associate, Toys “R” Us, Baytown, TX

S eptember 2013 – June 2014

Responsible for stocking and presenting merchandise in an orderly

manner

Providing guests with excellent customer service by assisting them with

their requests, questions, and concerns

Complete knowledge of the store and its warehouse, as well as familiarity

with a handheld Sapphire device to check inventory and scan items in

a nd out of stock

Responsible for Return Goods Damaged (RGD) item identification and

s hipping to correct vendors for processing

Accept, scan in, and distribute mail and packages to their designated

l ocations and recipients

Retail Sales Associate, Leslie’s Pool Supplies, Baytown, TX

Ma rch 2013 – Augus t 2013

Basic knowledge of pool an d spa chemicals and their uses

Test customer pool water samples using va rious chemicals and

recommend products based on the results

Answer questions related to pool and spa iss ues, such as algae an d

metals

Meet and exceed daily quota of required sales

Recognized by District Manager for provi ding excellent customer service

H igh School Diploma, Waco High School, Waco, TX, 1999

EDUCATION

Associate’s Degree Candidate, San Jacinto College, Pasadena, TX, 2013 -2014

Associate’s Degree Candidate, Business, H ouston Community College, H ouston, TX, 2016

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