DONNASHE THORNTON

Phone: 904-***-****

aco8vx@r.postjobfree.com

April 15, 2015

Dear Hiring Manager:

Please see my accompanying resume for details of my experience.

Your company would benefit from my skills. I offer nine years of Healthcare

experience in the healthcare industry which includes

. Medical Office Supervision/Management

. Front and back office processing

. Medical billing and collections (AR)

. Payment posting

In addition to my skills, I am a seasoned administrative professional with

a solid understanding of providing exceptional customer service

experiences. I demonstrate a high level of integrity and ethics along with

a unique drive for excellence. If you agree that my qualifications would

make me a strong addition to your team, please call me at 904-***-**** or

email: aco8vx@r.postjobfree.com to set up a meeting. Thank you for your time,

and I look forward to hearing from you.

Sincerely,

Donnashe Thornton

Enclosure: Resume

Donnashe M. Thornton

904-***-****

aco8vx@r.postjobfree.com

Objective:

To obtain a challenging position within an organization that will utilize

my professional experience to contribute to the organization's goals

while simultaneously provide excellent opportunities for career development

and personal growth.

Professional Experience:

St. Vincent's Healthcare -Physician Enterprise

April 2013- present

Central Referral Center Supervisor (call center)

Provide management and oversight of the daily operations for a staff of 26

and over 85 providers. Maintains and improves call center operations by

monitoring staff and system performance to identify and resolve problems.

Completes system audits, analyses and managing process improvement and

quality assurance standards. Prepares call center performance reports by

collecting, tracking, analyzing, and summarizing data and trends and

provides feedback to physicians, office managers, leadership and staff.

Leaded staff through a new EMR conversion from EClinical Works to Athena.

Perform Human Resources and timekeeping duties.

St Vincent's Healthcare-Primary Care

Dec 2011 to April 2013

Office Manager

Provided management and oversight for a staff of 5 in a one physician

family practice office. Developed and implemented strategies to create and

sustained an efficient working front and back office team. Leaded staff

and the provider through an electronic medical record conversion and

ongoing changes. Addressed billing issues in a timely manner. Maintained an

inventory of office supplies and orders stock as necessary. Responsible for

EClinical Works reporting and training. Maintained current knowledge of

payer guidelines/insurance requirements.

St Vincent's Healthcare- CBO

Nov 2008 - Dec 2011

Provider Billing Rep II

Reviewed outstanding claims and performs follow-up process with patients

and/or insurance carriers to expedite payment. Researched all information

needed to complete billing process including information needed from

individual practice locations. Researched and analyzes accounts for

accuracy with contractual amounts, refunds and patient responsibility

according to carrier or contract reimbursement guidelines. Trained new

associates on EClinical Works PM System. Produced reports in EClinical

Works to present to upper leadership weekly/monthly.Functioned as a direct

liaison between the practices and the Central Business Office. Payment

posting duties as needed.

Jacksonville Spine Center

July 2006- Nov 2008

Referral Coordinator/Billing Representative

Team member responsible for all billing matters in office on rotating

basis. Complete payment posting and closing daily. Investigate, follow-

up, and expedite unpaid accounts for the physicians' charges inside and

outside the center. Negotiated with attorneys on settlement offers for

injured patients. Extensive telephone and written communication with

multiple payers including Medicare, commercial insurance carriers, and

patients to obtain reimbursement for services rendered. Assist co-workers,

physicians, medical staff, and management with all office duties. As a

referral coordinator I was responsible for all incoming referrals and

authorization. Communicated with insurance companies to obtain prior

approval for visits. Learned and mastered Misys Tiger/EMR medical office

software. Utilize Microsoft Office products for all projects and tasks.

Winn-Dixie Corporate

July 2001 - Aug 2003

Records Management

Responsible for indexing HR documents according to department type.

Precision Response Corporation

April 1998 - Feb 2001

Human Resources Recruiter

Conducted pre-employment presentations. Interviewed and tested applicants

daily. Supervised front reception/ clerical employees. Hired qualified

applicants for employment. Networked to increase applicant pool.

Education:

FCCJ, certificate, Office Support, 2001 Concorde Career Inst., Diploma,

Medical Assistant

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