Carlos L. Elcock

*** ****** ****** *** #** New Rochelle, NY 10805 / 914-***-**** / aco8vr@r.postjobfree.com

customer service & administrative support

Customer service, sales, and administrative and communications to promptly

establish efficiency, resolve problems, and optimize productivity

Service-driven professional with broad skills in customer service, sales, conflict resolution,

merchandizing and administrative leadership. Manages multiple task to completion, handles

interruptions, and remain focused to ensure detailed accuracy and optimal productivity.

Experience in inventory control and retail service has cultivated a foundation of talent for top-

level client services roles with detailed administrative and independent decision-making

responsibility.

CORE SKILLS AND KNOWLEDGE

* Organization and Planning * Retail Sales and Service

* Multitask Management * Team Leadership

*Customer Service * Administrative Management

* Conflict Resolution * Basketball Video Scouting

* Basketball Contract and Player Evaluation

* Trained on Synergy Sports Technology

* Bilingual with proficiency in Spanish

* Technical proficiencies include Microsoft Word

EXPERTISE AND ACCOMPLISHMENTS

CUSTOMER SERVICE AND CONFLICT RESOLUTION – Delivers solution-driven customer service

in multiple roles, leveraging a natural ability to build rapport, assess needs, and determine best

practice to solve problems and meet for people of all positions. Combine comprehensive

understanding of organization policies and processes with detailed listening skills to provide

creative and immediate conflict resolution.

• Develop strategic customer-oriented service to produce measurable

improvement in satisfactory customer experience.

• Cheerfully answered phones and greeted customers and clients in retail

settings as a first point of contact. Gathered, assessed, and directed information and

communication to ensure each individual had a full understanding of procedures,

policies, and next-steps for service in retail solutions.

• Effectively communicate with, comforted, and directed customer with

varying backgrounds and languages.

Communication and team leadership - Demonstrates consistent expertise in creating and

managing multichannel communications as a supervisor and administrative support

professional

• Utilized professional verbal, written, and visual communication skills to

capture associates and effectively teach, train, and inform, also to coordinate schedules

and daily meetings.

• Skillfully managed back of house with as many as four associates,

capturing the attention of all and transitioning from task to task while using visual aids to

optimize learning according to individual behaviors and learning styles.

Organizational and administrative excellence – Creates and manages plans and schedules,

track documents, and manages files and databases. Coordinates activities for multiple

individuals, groups, and subjects. Maintains strict adherence to timeliness and deadlines while

ensuring detailed accuracy in all administrative processes.

• Supported as many as four back-of-house help, three managers, and eight

associates as a supervisor for Brooks Brothers. Provide patient focused support

including invoice verification and coordinating information for managers.

• Repeatedly recognized for systematic approach to organization on control

and for creating a calm and clean environment that facilitates optimal productivity and

innovation.

Professional experience

Supervisor, Brooks Brothers, White Plains, New York 1999-2012

SUPERVISOR, Ann, Inc., White Plains, New York 1998-1999

VOLUNTEER, Covenant House, Panama City, Panama

Education

UNDERGRADUATE, Sport and Fitness, Kingsborough Community College

CERTIFICATE, Basketball General Manager and Scouting, SMWW, Portland, Oregon 2011

Memberships

Sports Industry Network * I Love This Game * Athletic Networking * Sports Employment

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