Kayla Morrock

** **** ***** **. *** *

Henrietta, NY, 14467

Residents: 585-***-****

Customer Service Professional:

Over night stocker customer serv. (Walmart)

Customer service rep., cable-data (Sutherland)

Troubleshooting cable and data issues (Sutherland)

Team member,customer serv. & ticket sales (Pittsford Cinema)

Cashier- customer serv. (Price Chopper)

Top-Performing customer service specialist for more than 4 years experience in diverse environments.

Outstanding reputation for keeping and maintaining excellent customer service standards. Experienced in working with high volume calls and answering intricate inquiries.

Train and observe other customer service staff.

Take pride in order in order processing accuracy and efficiency; receive excellent customer feedback. Punctual in meeting deadlines. Interact with the team managers on a daily basis to see where I’m at and how to get better. Known to go the extra mile for customers and colleagues. Dedicated,efficient,task-oriented employee.

Perform the function of Order Processing Specialist, Diversified Account specialist, and Trouble shooting.

Skilled planner with the ability to analyze clients needs and achieve objectives. Professional strengths include:

Customer service

Troubleshooting Account

Pricing/Quoting customers

Processing orders

Customer observations

Account maintenance

Working Experience:

Beauty Plus Salon 2014 - current

Henrietta, NY

Hair Stylist at Beauty Plus salon currently serving all types of clients and also selling retail in our store.

Walmart 2014 – current

Victor, NY

Overnight stocker and help customers find stuff when needed

Sutherland Global Services 2012-2014

Henrietta, NY

Served as a consultant for the fine call center. Troubleshooted cable and data issues. Also up-sell any other service we provided and handle customer request.

Pittsford Cinema 9 2012-2013

Pittsford, NY

Served as a team member which consist of refreshment sales and ticket sales, ticket taking.

Price Chopper 2010-2011

Utica, NY

Cashier and bagger and customer education.

References: Julie Duggette- 315-***-****; Sherrie Reed-585-***-****, Jeffrey Washington 585-***-****