CERTIFIED - SCRUM MASTER

Sainath Ghanathay-Raghunath Email:

aco8r3@r.postjobfree.com

PROFESSIONAL SUMMARY

Strong techno-functional IT professional, encompassing the roles of SCRUM

MASTER, BUSINESS SYSTEMS ANALYST & QUALITY ANALYST with touch and interest

towards Digital improvement by established business objectives that connect

great customer experiences. A firm believer of customer preference is a

strategic factor.

. Experience in the domains, Insurance, Healthcare Telecom & Oil

Industry.

. Strong knowledge in Pharmacy clinical, Medicare management systems and

Insurance Healthcare website product launches.

. Excellent track record as a team leader and team player with excellent

communication and inter-personal skills and natural flair to coach

junior resources.

. Possess a strong understanding of Quality Assurance process

definition, system delivery life cycle SDLC, Product Lifecycle

Management PLM, QA Methodologies and QA Validations.

. Experience in elicitation techniques like Interviewing,

questionnaires, brainstorming & focus groups.

. In-depth practical hands-on knowledge of Business process management

BPM, COTS & Change Management, Mortgage processes, Financial Credit

Lifecycle and Trading and EDI Applications and Six Sigma principles.

. Well versed in Business process reengineering techniques and

efficiently prepared the documentation related to As-Is GAP and To-Be

phases.

. Ability to identify, track and report defects using the Bug Management

Tools like Test Director, Quality Center, Rational Clear Quest and

Rational Clear Case.

TECHNICAL SKILL SET :

Business Intelligence Crystal Reports XI, SQL Server Reporting Services,

Tools Business Objects.

Data Modeling Rational Requisite Pro, Ms Visio, ERWIN Data Modeler.

Utility Tools MS Office Suite, MS Project, TOAD, Adobe Photoshop

Testing Tools Quick TestPro (QTP), Test Director, Win Runner, Load

Runner,

Methodologies SDLC, RUP, Agile, XP, Waterfall.

Automation Tools MS Visio, Rational Rose, Rational Clear Case,

Rational RequisitePro,

Requirements Tools DOORS, IBM Rec pro

Database Mgmt. MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2,

Sybase

Operating Systems UNIX, Linux & Microsoft

Project Coordination TFS 2012 MS Project, Excel, Clarity, Open Workbench.

tools

Marketing Skill Set :

Live project on Digital Marketing and "Value additions" along with "The

Internet Social media with focused on customer centric, in the projects

while in the school studying Business Administration & operations.

PROFESSIONAL EXPERIENCE - 1

CLIENT TGS Nopec Houston Texas

POSITION SCRUM MASTER

DURATION APRIL 2014 - CURRENT

DOMAIN OIL & GAS

Highlights:

. Certified Scrum Master and Scrum Professional.

. Evangelist of agile/scrum principles and methodology.

. Proven ability to work creatively and analytically in a problem-

solving environment.

. Planned and monitored project budget/spending.

. Guided projects to completion on time, within scope, and on budget.

. Managed project scope to ensure delivery was compliant to scope

commitment.

. Tracked and managed product backlog, burn-down metrics, velocity, and

task break-down.

. Addressed problems through risk management and contingency planning.

Responsibilities:

. Understand the clients' business needs to identify and prioritize

project requirements

. Lead Agile teams on a variety of development projects

. Facilitate the Scrum process of planning, daily stand-ups, reviews,

retrospectives with team

And Product Owners

. Anticipate and remove obstacles that slow down or prevent teams from

delivering objectives

. Lead and contribute to the decision making process and facilitate

conflict resolution

. Embrace, coach and evangelize agile values and principles in team and

across the company

. Define agile metrics to understand and communicate performance

. Manage the release process and communicate with client, stakeholders,

and management

PROFESSIONAL EXPERIENCE - 2

CLIENT STATE-FARM INSURANCE, Bloomington Illinois IL

POSITION BUSINESS SYSTEMS ANALYST

DURATION SEPT 2012 - MARCH 2014

DOMAIN INSURANCE

Project: Content Migration in Tridion 2011

Migration of content from the old to the new site. Global content Migration

was to migrating static web content in to Tridion, State Farm's content

management system and ensuring all content on statefarm.com,

es.statefarm.com and statefarm.ca is compliant with digital design

guidelines and standards for use on integrated customer platform

(ICP).Consolidation from one or more CMS systems into one system to allow

for more centralized control, governance of content and better Knowledge

management, sharing with unified look and feel.

Responsibilities:

. Being in an Agile environment and as part of a scrum team, meeting

with business stakeholders and SME to gather requirements,

. Review of TOOLKITS created and communicate to business to make the

changes required for the ease of developers to make sure all the

modules, Primary, Secondary and Tertiary are aligned properly with a

focus on customer centric and a detailed footnotes on each and every

toolkit.

. Digital improvement by established business objectives.

. Working on the process of creating and building the Toolkits for the

upcoming project assigned for the learning center pages and

coordinating the same with the developers.

. Worked on the Video strategy, RESPONSIVE WEB with a research on FLASH

vs. HTML 5 and provided business with the recommendations.

. Coordinate with business and developers to make sure they are on the

same page while process of content migration and publishing the pages

is done in TRIDION

. Regular interactions with the developers and business to lead as the

knowledge transfer, required as per the user expectations.

. Determining operational objectives by studying business functions,

gathering information, evaluating output requirements and formats.

. Defines project requirements by identifying project milestones, phases

and elements.

. Monitors project progress by tracking activity, resolving problems;

publishing progress report; recommending actions.

. Prepares technical reports by collecting, analyzing and summarizing

information and trends.

. DVNT, System testing & UAT on various smart phones including Android,

iOS and Windows Phones to check all the given parameters meet.

. Conducted weekly Defects status and Progress meetings with the help of

QA Metrics.

. Contributes to team efforts by accomplishing related results as

needed.

Internship -1

CLIENT ECO-LAB (Minnesota)

INTERNSHIP BUSINESS SYSTEMS ANALYST WITH SUPPORT CHANNEL TO CUSTOMER

DURATION JUNE 2012 (Internship during MBA)

DOMAIN HEALTH CARE

Involved in enabling Client's customers to create personalized e-mail

campaigns to tactically target their customer base. The challenge was to

launch the product application within a specified time box. As an Intern,

I worked on several initiatives which helped clients customize e-mails for

several campaigns across several industries and markets, examples include

reporting and analysis, e-mail subscriber management, campaign automation,

template rendering. 'Time to market' was the key.

Responsibilities:

. Conducted thorough analysis of end-to-end AS-IS business processes for

the client systems.

. Created wireframes and mock ups to review portal updates with business

users, PMs and IT teams.

. Mapped requirements to wireframes to maintain consistency of data.

. Worked with several business teams like marketing, customer care,

finance, accounting, billing, revenue assurance, UXD etc., to define

functional requirements.

. Conducted JAD sessions and interview sessions with Subject Matter

Experts/ Data Stewards and gathered requirements for enterprise data.

. Carefully analyzed the base documents and business process flows of

current manufacturing processes.

. Worked on preparing RACI (Responsible, Accountable, Inform, and Consult)

chart for the project team to have clear clarity.

. Created Data Flows with process, data store and Application associations

. Closely worked with the project manager throughout the SDLC phases and

gave presentations to the management team.

. Mapped the process flows graphically using modeling software like MS

Visio and IBM toolsets.

Internship -2

CLIENT HEALTH MARKETS, North Richland Hills, Texas TX

POSITION BUSINESS SYSTEMS ANALYST

DURATION MARCH 2012 (Internship while studying MBA)

DOMAIN HEALTH CARE

Project: Online insurance handling application

The project was to build an online insurance handling application that

would facilitate the users find the right insurance for their individual

needs. The application required the user to login with a valid user id and

password to authenticate the person. After authentication, they can learn

about insurance, get a quote, retrieve a quote or buy an insurance policy.

They can also file a claim or pay their monthly payments online.

Responsibilities:

. Thoroughly studied the inherent systems to have a clear understanding

of the business processes and associated system workflow.

. Conducted Gap analysis to understand new business model and additional

functionalities to be incorporated into the new application.

. Conducted JAD sessions for better understanding and refining of

requirements in coordination with multiple teams.

. Clarified and prioritized requirements by conducting brainstorming

sessions with the stakeholders and SMEs.

. Documented various documents including the Business Requirements

Document and the Use Case Specification Documents.

. Used Rational Requisite Pro as requirement gathering tool.

. Identified all use case components including basic, alternate and

exception flows

Internship -3

CLIENT AT&T THROUGH CONVERGYS

POSITION TECHNICAL & CUSTOMER SUPPORT

DURATION NOVEMBER 2011 - JANUARY 2012 (Internship during MBA)

DOMAIN TELECOM

Responsibilities:

Handled customer questions, complaints, and billing inquiries with the

highest degree of courtesy and professionalism to resolve customer issues

with one call resolution. Offered alternative solutions where appropriate

with the objective of retaining customer's business. Handled business

transactions in connection with activation of new customer accounts on a

computer terminal. Communicates with customers using web-based tools and

demonstrates the associated proficiency in typing and grammar. Makes

financial decisions to protect/collect revenues and adjusts customer

accounts.

PROFESSIONAL EXPERIENCE -2

CLIENT BRITISH TELECOMS (Infosys Bangalore (India)

POSITION BUSINESS SYSTEMS ANALYST

DURATION July 2008 - August 2009

DOMAIN TELECOM

Worked for BRITISH TELECOMS based in UNITED KINGDOM. The task was to help

the business meet its objectives and goals with Strong Leadership and

Influencing skills. The main goal was to standardize

processes/systems/practice across the EU operations in the Service Delivery

and Billing and collection functions. The role was to buy-in the business

teams to actually implement the solution, and assist the project manager in

the delivery of it.

Responsibilities:

. Identified, established requirements and modeled them using Rational

Requisite Pro for requirements management.

. Designed UML Use case diagrams, sequence diagrams, activity diagrams.

. Extensively used Rational Test Manager and Rational Robot for automating

the testing process for functional and performance requirements

. Created test scripts and performed interface, functionality, and

regression testing on new builds of the software.

. Used Rational Clear Quest tool for defect reporting and tracking.

. Consolidated data from different data warehouses and data marts.

PROFESSIONAL EXPERIENCE -3

CLIENT PALM TECHNOLOGIES (Knoah Solution Limited (India)

POSITION BUSINESS SYSTEMS ANALYST

DURATION FEB 2007 - JULY 2007

They've tasked me to gather requirement, support development, test,

implement and rollout a number of projects relating to customer support

processes with this client. This company are a leading light in their

industry and deliver some of the most innovative and exciting solutions in

a fun, idea-driven environment.

Responsibilities:

. Defining and managing business requirement s to standard and quality

to drive platforms and systems changes

. Shaping and defining business roadmaps by understanding the business's

drivers

. Working with stakeholders including technical architects, solutions

providers, and testers to agree on business requirements

. Working with vendors to validate different versions of solutions

designs

. Working with the programmers, managers and enterprise architects to

ensure alignment with business and technical strategy

. Continuously looking to improve delivery processes

Education:

Master of Business Administration

Minnesota school of Business

With a Live project on "Value additions" and digital Marketing along with

"The Internet Social media"

REFERENCES FROM THE PROJECT IN STATE FARM:

Missy Thomas

Project Coordinator- Global Content Migration (DC-10)

Email: aco8r3@r.postjobfree.com

Contact No: 309-***-****

State Farm, Bloomington, Illinois, USA

Atoi Cunningham,

Change Management Lead-Global Content Migration (DC-10)

Email: aco8r3@r.postjobfree.com

Contact No: 309-***-****

State Farm, Bloomington, Illinois, USA

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