RAYMUND T. TANGAL

Address: **** ******** ******* *******, ******** City

Contact No.: 093********

E-mail Address: aco8pm@r.postjobfree.com

[pic] To obtain a Desktop Support Engineer position in a well

established company where my skills will make a positive contribution.

[pic] College: Technological Institute of the Philippines

Year Graduated: 1998 - 2003

Course: B.S. Electronics and Communication Engineering

Vocational: Philippine Science and Technology Center

Year Graduated: 1993 - 1995

Course: Micro Computer Technology (MCT)

Secondary: Jose Rizal High School

Year Graduated: 1989 - 1993

Governor Pascual Avenue Malabon City

Primary: Amang Rodriguez Elementary School Year

Graduated: 983 - 1989 Sto. Rosario Village Malabon City

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1. Remote Desktop Support Specialist

Accenture Philippines subcon (PeoplePlus Tech)

25th Floor Robinsons Cybergate Towers 2 EDSA cor.Pioneer Street,

Mandaluyong City

April 7 2014 - Present

. Perform advanced software repair and installations on

customer computers by troubleshooting via remote

service tools

. Undertake analysis, diagnosis and resolution of

client problems.

. Escalate unresolved problems to the appropriate area.

. Work effectively in a team environment and help

others where needed.

. Maintain high level of delivery in order to meet SLAs.

2. Technical Support

Sprint Asia Logistics Inc.

Unit 508 Philippine Stock Exchange Bldg.,East Tower Ortigas, Pasig

City

July 1 - December 28, 2013

. Assisted company personnel with desktop operation

both hardware and software.

. Diagnosed, analyzed and resolved user laptop, PC or

handheld devices software and hardware issues.

. Pc Inventory to track all issued laptop, desktop

handheld phone and etc.

3. Customer Care Officer

Pilipinas Teleserv Inc.

4th/ floor, San Diego Building 462 Carlos Palanca St. Quiapo

Manila

February 23 - April 26, 2013

Globe Prepaid (Technical) Customer Service

. Responsible for keeping the callers on the line in

order to capture all necessary information.

. Assist Client's or Subscribers of Globe to Configure

internet settings of mobile handset, Ipad and, globe

broadband prepaid stick able to connect to internet.

4. Field Technical Support

Aremay Enterprises / Fujitsu Philippines Inc

108 Raha Sulayman Bldg. Benavidez St. Legaspi Village

Makati City

February 21, 2011 -April 12, 2012

Caltex Chevron Automation (point of sale)

. Troubleshoot Software(Namos), Hardware(Teampos2000C

and Postec).

5. Technical Support Engineer

Strategic Networks Inc. / HP JG Summit Desktop Department

Unit 810 Peninsula Court, 8735 Paso de Roxas cor Makati Ave.,

Makati City

April 7, 2009 - June 6, 2010

. Assisted company personnel with desktop operation both

hardware and software

. Provided employee training and instruction (presentations)

regarding basic support and quality standards.

. Updated management on a regular basis through reports, and

email.

. Made use of Helpdesk systems to make work-load

prioritization, to update calls.

. Documented and maintained supply of all required inventory

. Performed regular maintenance of company peripheral

network devices - printers and scanners

. Performed technical support, including escalation of

problems and incident identification with subsequent

resolution.

. Ensured functionality of desktop systems throughout

departments by regular checks and maintenance

. Diagnosed, analyzed and resolved user laptop, PC or

handheld devices software and hardware issues.

. Tested computers and ensured that computer systems

were functioning properly.

. Installed, upgraded and tested various vendor-based

desktop related software, following new releases or

upon user requests

6. Field Technical Support

Fujitsu Philippines Inc./ Nuservicon Phils

4/flr United Life Bldg. A. Arnaiz Ave., Legazpi Village

Makati City

April 19, 2006 - December 31,2008

Petron Point of Sale Project

. Troubleshoot Software & Hardware of Point of

Sale & Back Office Server PC Onsite

. Installation of Point Of Sale PC, Assisting

Site on Point Of Sale operations.

7. Production Operator

Data General Philippines

1000 Aurora Blvd.; Cubao Quezon City

February 03 - March 24, 1995

(DGTECH on-job-training program 280 hours completed)

& 3 months contractual end of September 30 1995

. Sub -Assembly the Power Supply Unit of

Computer

8. Statistic Aide (Government Internship Program)

Department Of Labor and Employment

Bureau of Labor and Employment Statistics

3rd floor DOLE Building, Intramuros Manila

October 02 - December 29,1995

June 04 - August 30, 1996

January 27 - April 30,1997

. Encode and paper works.

[pic] HARDWARE:

. Troubleshooting & maintenance of PCs.

. Fault finding & trouble shooting of Monitor, Mother Board, laptop,

etc.

. Installation of various software.

. Installation of device drivers & hardware components.

. Familiar with different operating systems and antivirus

systems

. Wide knowledge in PC hardware and Windows OS.

. Extensive experience in back office and desktop troubleshooting

and problem diagnosis.

. Skilled at troubleshooting networking related problems.

KEY SKILLS & STRENGTH:

. Ability to work without supervision

. Good communication skills

. Ability to take initiative

. Multi-tasking

. Efficient problem solving

. Oriented towards customer service

[pic]

Basic Safety Training Proficiency in Survival Craft and

Rescue Boats

The Maritime Training Center of the Phils. The

Maritime Training Center of the Phils.

September 1 - 11, 2010 September 13 - 16, 2010

Conducted by: Romeo A. Depasucat Conducted by: Romeo

A. Depasucat

SPC/TQC Cellular/Paging Technology

Philippine Science and Technology Center Philippine

Science and Technology Center

October 11 - 12, 1994 January 23 - February 1995

Conducted by: Mr. Regino A. Posadas Conducted by:

Mr. Raymond Raguindin (PILTEL)

Basic LAN

Philippine Science and Technology Center

March 10 - 20, 1995

Conducted by: Mr. Ronald Diaz

[pic] General Packet Radio Services

Switch Mode Power Supply

Technological Institute of the Philippines Technological

Institute of the Philippines

Date: July 23, 2003 Speaker: Engr. Allan A.

Saliva

Speaker: Engr. Arnold Agcaolli

Bluetooth

Technological Institute of the Philippines

Date: September 8, 2003

Speaker: Engr. Romano Q. Neyra

[pic]

Kenneth Manuel Sprint Asia Logistics Inc. #

093********

HR Supervisor

Engr. Nergelio Jomao-as Fujitsu Phils. Inc. #

092********

Service Delivery Manager

Engr. Wensley Dann Garcia Fujitsu Phils. Inc. #

092********

Field Tech Team Leader

[pic] Date of Birth: January 6, 1977

Nationality: Filipino

Height: 5ft 5in.

Civil Status: Married

Father's Name: Dominador T. Tangal Occupation:

Retired Taxi Driver

Mother's Name: Natividad F. Tariga Occupation:

Retired Teacher

I hereby certify that the above information is true and correct to the

best of my

knowledge and belief.

RAYMUND T. TANGAL

[pic]

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