Phillip Monroe

**** ******* ***** *** * • Fairborn, OH 45324

937-***-**** • aco8p7@r.postjobfree.com

Accomplished Senior Applications Support Engineer with 6+ years experience in access control and IP video

surveillance, Software installation, support and troubleshooting. Excellent communication and diagnostic skills

consistently solve problems and rarely escalate issues. Strong problem solving skills with the ability to work under

pressure and manage multiple tasks simultaneously. Earned a solid reputation for resolving complex software and

hardware issues and providing exceptional customer service.

Experience

Matrix Systems, Inc.

1041 Byers Road. • Miamisburg, OH 45342 • 937-***-****

November 2008 – Current

Applications Support Engineer

Provided first level support for 150+ customers throughout the U.S and globally. Troubleshot computer

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hardware, software and SQL Database issues remotely and onsite.

Successfully completed multiple access control database conversions to our proprietary software without data

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loss at sites with 1,000 access doors or more and 10,000 access control badges.

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Promoted to Application Support Engineer in my 2 year at Matrix.

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Selected to create new procedures to improve SQL Database conversions and train new team members.

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Microsoft SQL Server 2005/2008/2012 knowledge, database administration and configuring maintenance

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plans, performing SQL queries for purpose of updating and querying information, as well as installation and

setup of SQL Server, mirroring replication and profiler.

Proficient knowledge of computer terminology,electronics, electronic components and computer hardware

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Certified in warranty repair of Matica Systems ID badge printers.

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Extensive knowledge of access control hardware Mercury, HID Vertex, Matrix Subsystem.

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The Berry Company

3100 Research Blvd. • Dayton, OH 45420 • 877-***-****

2007-2008

PC Coordinator

First point of contact for Cincinnati Bell Yellow pages sales representatives. Distributed job duties to customer service

representatives and used excel to make all sales reports for Cincinnati Bell and Windstream telephone companies.

Proficient with excel using pivot tables, formulas and SQL report builder. Have extensive knowledge in troubleshooting

PC hardware issues including modems, monitors, printers, hard drives, Microsoft Windows

95/98/NT/2000/XP\Window7\Windows8. Troubleshooting web browsers and security settings and wireless

communication support.

GE Consumer Finance

950 Forrer Blvd. • Kettering, OH 45420 • 937-***-****

2004-2007

Customer Service Representative

Answered inbound calls to assist credit card customers with their accounts. Required knowledge of Microsoft Windows

and Microsoft Office and several credit monitoring software programs.

Education

Sinclair Community College, Dayton, Ohio

Currently working toward a Cisco Certified Network Engineer degree.

Technical Certifications

Matica Systems Badge Printer repair Certification

December 2008

Axis Communications Network Video Certification

October 2012

Next Level IP Video Surveillance \ Access Control Certification

February 2013

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