High School

Valerie Nitz Diploma :

General

**** ******* ******,

Studies,

Cell: 210-***-**** -

2004

Blessed

Career Overview

Result-oriented Customer Service Professional with exposure to client relationship, conflict resolution, sales, and

Hope

Academy -

San Antonio,

customer support. TX, USA

Associate of

concerning team initiatives. Arts :

General

interpersonal, organizational, and telephone etiquette skills. Studies

Northwest

Core Strengths Vista College

- San Antonio,

Strong organizational skills windows XP/7OS TX, USA

Sharp problem solver Word

Seasoned in conflict resolution Power Point

Telephone inquiries specialist Excel

Courteous demeanor Type 50 WPM

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

Level 2 Help Desk

July 2014 to August 2014

MMC Group - San Antonio, TX

Handled routine calls for customers with account issues.

Trouble shoot and resolved a wide range of customers related problems.

Ensured customer a solution to their account incident and resolved issues.

Guaranteed positive customer experiences and resolved all customer complaints.

DSN Operator

August 2009 to March 2010

Connected deployed military personnel to their families and military base facilities by making customers feel welcomed.

Davet Techs - San Antonio, TX

Answered large call volumes in a timely effective manner by offering personalized service to military.

Coordinated telephone appointments to a variety of military customers and their clients.

Footwear Consultant

June 2009 to July 2009

JC Penny - San Antonio, TX

Managed cashier duties in an orderly and quick manner exceeding customer needs.

Organized maintenance of selling floor to keep professional appearance for area selling needs.

Guaranteed outstanding service to customer by providing first-rate footwear fitting service.

Educational Background

T X 78252

GPA 3.5

73 credits

No degree earned

Bachelor of Arts : Speech Language Pathology, 2017

Elms College - San Antonio, TX, USA

continuing education in communication sciences and disorders

transfer student attending online in Fall 2015

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