Gloria Sheriff

Objective Secure a receptionist/customer service position

within your company that will leverage my relevant

work experience and skills, so I my effectively

contribute to productivity of an administrative

staff and efficiency of an administrative office.

Experience

Receptionist-1989-2015 H & R Block (P/T Seasonal)

Meet and greet clients

Schedule appointments and answer certain tax

questions

Log and issue client tax returns/check

Customer Services Professional April 2013-Present

GS Consulting Services, LLC

? Working for Intuit helping customer resolve

their tax preparation issues

using the following systems:( a)Citrix Application

Salesforce, (b)Mosaic Tool,

(c)QBN Tool, (d)Quickbase Application

? Working for AT&T helping customer resolve their

issues within their account

using the following systems:( a)Citrix Application

(b)Clarify, (c)Telegence

(c)MYCSP, (d)Phoenix, (e)Torch

October 1, 1980-Retired (March 22, 2011)

Miami-Dade County Public Schools Miami, FL

Secretary TEC 1996-March 22, 2011 Lindsey Hopkins

Technical Educational Center/Miami Skill Center

(FT)

Familiar with budget within MDCPS, various account

structures and FR0508.

PARS-back-up payroll person.

Personnel-handled all files and transactions.

TRVL-handled all travel transactions.

MSAF-handled all purchasing documents including

online orders, good received and implementing a

system to check-in all incoming merchandise.

S & D-handled all Store & Distribution documents.

VACS-Student Registration & Attendance Rosters.

Worked closely with and assist the Principal and

Assistance Principals with all major reports and

budget concerns.

Set-up appointments, and carried out various

interviews for part-time clerical candidates.

Work on Grant Writing Teams.

Worked on Committee to set-up several Job Fairs.

Various other tasks as needed by the administrative

team.

Created and implemented forms (i.e. Employee

Information Form, Interview Rating Form and Request

to Leave School form)

Acting Registrar for the GED Department

Council on Occupational Education Secretary

Teacher-1994-2004 Lindsey Hopkins TEC/Miami Skill

Center (PT)

Beginning Typing I & II

Administrative Assistant

Education Dr. E.V. Hill Bible College

Theology

Sept. 2005-Dec. 2005

Generation Bible College

Theology

Sept. 2002-Jan. 2003

Miami-Dade College

Introductory Child-Care Training Course (completed

June 2002)

Behavioral Observation and Screening in Child-Care

(completed June 2002)

Developmentally Appropriate Practices for Young

Children (completed June 2002)

Bible Talk School of Faith

Theology

March 1987-June 1988

Miami Skill Center

Clerical Cluster Program

April1980-October 1980

Vocational Certificate

Miami Northwestern Senior High School

Sept. 1971-June 1974

Diploma

Volunteer Work Community Partnership for Homeless, Inc. (HAC)

Worked in kitchen serving clients Oct.1995

Worked in HAC Family Resource Room -Helping kids

and parents with homework-Dec. 1995

Everglades Elementary (Palm Beach County School

Board) 2012-2013-Assisting Kindergarten Teacher

(Mrs. Kelley )

Special Training ? Notary (Expiration December 2016)

& Recognitions ? HIV Training 8 Hours 1997

? HIV Training 8 Hours 1997

? Domestic Training 1997

? Customer Services Workshop March 1997

? Certificate of Recognition from the district

June 1989

? Recognition for Outstanding Services-Miami Skill

Center Oct. 1988

? MLS Word Processing Lab-Miami-Dade College Oct.

1983

? Employee of the Month-Lindsey Hopkins TEC Oct.

2006

? Office Employee of the Year Committee for MDCPS

Oct. 2006-March 2011

? United Teachers of Dade Property Committee Board

Jan. 2008-March

2011

Reference Will Provide Upon Request

PT=Part-time; FT=Full-time

Please contact using cellular

number

I was excited to find your advertisement for the full/part-time

position . I couldn't wait to submit my resume, which is attached for

your review.

I am currently retired and am seeking an opportunity, much like this

position, where I can continue to utilize and sharpen my office and

business managerial skills.

Your team would benefit from my administrative and managerial skills. I

offer:

. Over 31 years of experience leading front- and back-office

administration including payroll, budget allocations, vendor

management, and disbursements.

. Office management skills, such as hiring and supervising clerical

staff, scheduling, calendaring and event planning, preparing

reports, administering records management systems

. Computer proficiency

I am confident that I would be able to meet and exceed the requirements

for this position. If you agree that my qualifications and passion for

this position would make me a strong addition to your team, please call

me at 305-***-**** or email aco8mv@r.postjobfree.com to set up a meeting.

Thank you for your time, and I look forward to hearing from you.

Sincerely,

Gloria Sheriff

Enclosure: Resume

Gloria Sheriff COVER LETTER

Customer Service/Receptionist

Palm Beach, FL 33411

tug206 @yahoo.com

305-***-****

COVER LETTER

Contact this candidate