DENISHA STEVENS

aco8mn@r.postjobfree.com

**** ** *** ******

Miami, FL 33055

786-***-****

Objectives

To gain a Receptionist /Entry Level Legal Assistant position that will enhance my skills.

Education

Miami Northwestern

06/07/2000 High School Diploma

• Superior Honor Roll Student

Experience

Diener Law Firm Miami, FL

Receptionist 04/2014-4/2015

• Greet and screens visitors upon entrance.

• Answer plaintiff’s general inquiries in relation to cases.

• Screens incoming calls and refer to the appropriate attorney or legal assistant.

• Distributed mail and other confidential documents to staff in the office.

• Maintain offices files and records along with electronic filing and e-service mails.

• Takes messages for the staff, transfer to staff voice mail upon request.

• Maintain office supplies by checking stock, placing and expediting orders.

• Case Management System, Preparing new cases and Calendaring.

Nations Health Solutions Miami,FL

Agent/ Tech Support 01/2011 – 4/2014

• Enrolled clients into health plans

• Assisted with billing inquires

• Inbound and outbound calls to/ from clients

• Data entry

• Processed payments

• Administrative Duties

• explained knowledge of insurance products, took payment information, problem solving, and assisted

with administrative duties.

Pearson Education White Plains, NJ

Agent/ Tech Support 02/2008 – 12/2010

• Responded to support from clients and colleagues

• Resolve technical issues

• Provided updated information and

• Maintained a log of each interaction with clients and colleagues

Health Plan Network Ft. Lauderdale, FL

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Agent/ Tech Support 08/2005 – 12/2007

• Enrolled clients into health plans, assisted with billing inquires, assisted in inbound and outbound calls to

clients, data entry, explained knowledge of insurance products, took payment information, problem

solving.

Prestige Home Miramar, FL

Loan Officer/Clerk 03/2001- 07-2004

• Evaluated loan applications and documentation by confirming credit worthiness.

• Improved loan applications and documentation by informing applicant of additional requirements.

• Rejected loans by explaining deficiencies to applicants.

• Approved loans by issuing checks or forwarding applications to loan committee.

• Completed loan contracts by explaining provisions to applicant; obtaining signatures and notarizations;

collecting fees.

• Helped customers by answering questions; responding to requests.

• Maintained customer confidence by keeping loan information confidential.

• Updated job knowledge by participating in educational opportunities; reading professional publications;

maintaining personal networks; participating in professional organizations.

• Accomplished bank mission by completing related results as needed.

Skills

Computers, Microsoft Office, Outlook, 35wpm, Data Entry, Audit, Financial Skills, Financial Software,

Customer Service, Thoroughness, Confidentiality, Analyzing Information, Decision Making, Verbal

Communication, Professionalism, Quality Focus

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