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Customer Service Self Employed

Location:
New York, NY
Posted:
April 18, 2015

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Resume:

Arnold R. Cooper

**** **** **** ******, ********, NY 11234

(H) 718-***-**** (C) 917-***-**** aco886@r.postjobfree.com

CARER SUMMARY

Prior experience managing a small business, driving all areas of operations including management of staff,

inventory, customer service, collections and purchasing, coordinating with internal and external vendors, and

financial tracking. Personable and team-oriented, adept at working with a diverse range of personnel. Detail-

oriented with strong organizational, verbal, computer and written communication skills.

PROFESSIONAL EXPERIENCE

Self Employed Sep 2012 - Present

Owner Aug 2006 – Sept 2009

EDIBLE ARRANGEMENTS, Staten Island, NY

Franchise owner responsible for driving the profitability and daily operations of a hospitality and giftware business.

Managed teams of 8-19 front/back office and delivery staff during peak and off-peak seasons, responsible for

scheduling, time tracking, and payroll procedures. Managed daily inventory tracking and ordering, bookkeeping

and monitoring profits, and handling of bank statements. Drove marketing and business development efforts, and

relationships with internal and external vendors. Sold the franchise in February 2009 and remained on staff for 6

months to ensure the smooth transition to new management.

Director, Operations and Leasing June 2003 – Aug 2006

TAPPAN PARK ASSOCIATES

Managed 8 commercial buildings with 400,000 square feet of space. Responsible for all leasing activities and

coordinating trades people. Oversaw contract negotiations for total building rehabilitation.

Associate City Planner, Senior Lease Negotiator - Division of Real Estate Services Sept 1999 – May 2003

NYC DEPT OF CITYWIDE ADMINISTRATIVE SERVICES

Facilitated the leasing of commercial office space between New York City agencies and private landlords.

Responsible for negotiating lease terms and reviewing and critiquing acquisition contracts. Coordinated all building

work and organized meetings with engineers, architects and landlords to ensure landlord and tenant needs were

met within contract specifications. Met with the Commissioner, Deputy Commissioner, and Office of Management &

Budget in regards to build outs and budgets. Responsible for training new analysts and staff members.

Leasing Agent/Negotiator May 1998 – Aug 1999

CITY SITES

Managed multiple medium and large commercial properties, responsible for handling contract negotiations with

potential tenants.

EDUCATION

Coursework in Radiologic Technology Aug 2011 – Aug 2012

New York Methodist Radiologic Technology School

Coursework in Pre-Nursing, Kingsborough Community College Sept 2009 – May 2011

Professional Certificate, New York University Real Estate Institute

BS, New York Institute of Technology



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