Hello,

In these challenging times, companies need someone with an excellent

work ethic, who is a strong team player; someone who will support

company objectives, and help get the job done. I am here to provide

strong support and bring a broad range of skills to the table.

Please review my resume and if you feel I can benefit your company

please call and let's get together.

I will safely and efficiently work to:

o Provide unsurpassed customer service.

o Provide immediate response and feedback when customers have

inquiries or problems.

o Investigate each concern seriously and provide accurate,

detailed, intelligent, and as technical reports on findings as

soon as possible using proven problem solving techniques. (5-

Why; 8-D; Fishbone)

o Visit customers and suppliers sufficiently to ensure solid two-

way communication and a trusting relationship.

o Help drive down manufacturing costs by helping identify waste

and scrap.

o Improve product quality by identifying variation within

manufacturing processes.

o Enhance employee skill levels and confidence through training

and performance auditing.

o Continually improve systems and operations through repeat audit

and corrective action implementation.

o Employ universally accepted quality principles.

o Develop, Maintain and Audit quality system documentation.

o Train and implement SPC

o Use and implement the principles of FMEA, and other proven

quality tools and methods.

o Apply Corrective and Preventive action and mistake proofing

principles.

o Manage Supplier Quality.

o Employ a continual improvement philosophy.

Work Experience (25+ consecutive years in Alabama, with no breaks in

employment)

Dec. 2001 ~ January 5, 2015

Quality Assurance Manager

Graham Packaging Company

1099 Doster Road

Prattville, AL 36067

334-***-**** Ext.203

Personal cell: 334-***-****

. Managed all Quality Department Functions, including Customer

Care for complaints, Supplier concerns, Quality Laboratory

functions, measurement devices, and personnel

. Maintained the QMS compliant to Graham Packaging standards

. Performed capability studies and process spread analysis

. Performed specification revision submissions using capability

studies to further improve process capability and reduce

variation.

. Performed R&R studies and maintain the measurements system

. Provided budgetary items to Plant Manager as needed to ensure

smooth budget preparation and adequate funding for Quality

Laboratory functions and Capital Quality Projects.

. Assisted other managers in the pursuit for continued process

improvements

. Worked to improve the work environment, efficiency,

productivity & safety, through the application of approved

procedures and/or standard methods of practice

. Ensured timely analysis of customer complaints

. Corrective and Preventive Action Reports

. 5-Why analysis; 8-D analysis; Ishikawa diagrams for cause and

effect

. Worked closely with customers and suppliers for superior

relationship building, and early intervention into problems,

visiting facilities as needed.

Jun. 1992 ~ Dec. 2001

Thermalex, Inc.

2758 Gunter Park Dr

Montgomery AL 36109

334-***-****

Positions Held: Senior Quality Analyst, Assistant Quality Manager,

Training Administrator and QS-9000 Management Representative

. Developed system for taking customer complaints from receipt

through completion.

o Developed electronic database to records complaints

o Developed hyperlinks to problem-solving team minutes,

including links to cause and effect diagrams and

brainstorming session results.

o Developed links to corrective and preventive action screens

and

o Finally, developed links to Sales for instant access and up

to date information retrieval of the status of a given

complaint

Training Administrator/QS-9000 Management Representative

. Redesigned and drafted new training program

. Developed training matrix and program for hourly employees

complete with file system and follow up

. Performed training needs analysis and acted on identified

needs

. Held new-hire training for QS-9000, the Quality Policy and

Measurement Systems

. Instructed employees in SPC, Measurement Systems, Microsoft

Office (beginner, intermediate and advanced levels)

Assistant Quality Manager/QS-9000 Management Representative

. Planned, designed, developed, implemented, audited and

maintained the company's first and original QS-9000 Quality

System, concluding 9 successful 3rd -party audits with no

major findings.

. Supervised quality control and quality assurance departments

and personnel, APQP and PPAP Technicians, as well as Quality

Engineers.

. Assisted the Quality Manager, filling in for him as needed.

. Provided customer support for all customers from a quality

standpoint, visiting the customer when needed.

. Reduced variation throughout operations using standard SPC

principles and good business sense, increasing overall

capability by 30%.

. Taught SPC courses for factory personnel: beginning,

intermediate and advanced levels

. Taught Failure Mode Effective Analysis, its development,

implementation and use to Engineering personnel

. Developed internal quality audit, supplier audit and

management review reporting systems (and performed same)

. Performed QA-9000 and ISO Quality System Audits and reported

to management for review

. Performed effectiveness analysis on corrective actions

. Improved problem-solving teams to approach continuous

improvement from a preventive action philosophy

. Assisted Sales with Benchmarking concepts

Quality Engineer and Quality Supervisor

. Received customer complaints

. Held problem-solving team meetings for corrective action

. Performed effectiveness analysis on corrective action

. Performed problem-solving on returns

. Developed testing techniques to special projects

. Analyzed data

. Reported trends to management

. Traveled to customers handling customer-related issues and

concerns

. Hired and terminated employment of personnel

. Performed personnel reviews and counseling

Nov.1985 ~ Jun. 1992

Prattville Manufacturing Inc.

101 Echlin Blvd.

Prattville, AL 36067

334-***-****

Positions Held: Quality Supervisor, Supplier Quality Engineer, and

Loss Control Administrator

. Interviewed, hired, fired and supervised quality department

employees

. Developed specifications and procedures as necessary

. Performed training as needed

. Managed 57 raw material suppliers, traveling as needed

. Performed supplier quality audits and reported results

o Maintained consistent level of outgoing and incoming

quality throughout raw material supplier base.

o Handled MSDS, Environmental, Safety and Heath related

issues as well as workman's compensation program.

Education/Certificates

. Bachelor of Science, Troy State University, 2002

. Dean's List

. Associates in Science, Troy State University, 1999

. Certified Lead Assessor of Quality Systems,

. -National Certification Number: 4708942

. -(ISO and QS-9000 Quality Systems)

. PFMEA

. PPAP and APQP

. SPC

. Measurement Systems

. Supplier Quality

. Problem Solving/Brainstorming/Cause and Effect

. Benchmarking

. Cost of Quality

. Several Management seminars involving teamwork and coaching

. Training & Development - American Society for Training

. And many more over the years including JIT, Lean

Manufacturing, TPM, Safety, MSDS, etc.

Professional Recognition and Other Accomplishments

. American Society for Quality Senior Member and Local Chapter

Treasurer

. Many emails of appreciation from Liquid Container V.P. and

Manager positions for help provided over the years with other

company site issues and development of the new Quality

Management System manual for the corporation.

. American Society for Quality Audit Division Speaker

. American Society for Training

. President's Award, Thermalex, (1996) Achievement of quality

system registration to QS-9000. (Granted trip to Japan for

this successful achievement)

. Alabama Industrial Development Board; instructor of SPC for

new industry

. NCO Wives Club, Azores, Portugal

Interests Computer Skills: Excellent

Family & fun Microsoft Word, Excel, Access and

PowerPoint

Gardening Outlook for email use, Front Page Express for

HTML and

Continuing Education Web page development

Technical Writing Excellent Typing skills

References: please feel free to contact these references

Jerry L. Whitson Jeff Callicott Sherry DeLair

President 200 turkey trail drive 36 Turkey Trail Drive

Whitson International Deatsville, AL. 36022 Deatsville, AL.36022

Networking Restaurant Owner 334-***-****

1014 Lochland Drive Work: 334-***-**** sherrybennettdelair@yaho

Gallatin, TN 37066 wagonwheelmillbrook@gma o.com

615-***-**** il.com

jerry.l.whitson@mindspri

ng.com

[pic] Married to Cliff (USAF Ret.)

[pic] No travel restrictions; have current passport

[pic] Knowledgeable about international travel

. Other points of interest: I have worked overseas on business and have

lived in the Philippines, Azores and across the country during my

husband's career in the USAF. We have lived in Alabama since 1984. He

retired here in 1987 and this is now our home.

Salary is negotiable

Insurance Benefits are desirable

[pic]

Contact this candidate