Timothy Gearty

Skills summary

Windows **, ****, XP, Vista, Microsoft Office (Word, Excel, Outlook,

PowerPoint, Access). Tier 1 and 2 support in a helpdesk environment (on

location and via phone, email). Hardware and software troubleshooting and

repair. Ghost imaging, Spam and Anti-Virus support, Active Directory

changing permissions, locking and unlocking accounts and Creating New

Users. Setup of Exchange Profile, Maintain Mailbox Size. Citrix Thin

Client troubleshooting. Rotation between helpdesk and pc technician.

Desktop Authority certified. Printer diagnostic and repair (Brother, HP,

Lexmark, Dell, Toshiba). Tablet, laptop and PC diagnostic and repair.

Wireless troubleshooting and repair. Netgen and Meditech troubleshooting.

Server Repair and Maintenance. Researching and writing documentation for

support and repairs

Experience

Unit 4 Business Software, formally Unit 4 Coda 10/2011 -

2/2015

IT Systems Analyst

. Tier 1 and 2 Support for both Local and Remote Locations. Entering and

Closing Tickets using SSC.

. Active Directory - Group Policy, Changing Permissions and Creating new

users. Setup of Exchange Profiles and Maintain Size of Mailbox.

. Troubleshooting Wireless Issues on wireless and desktops. Maintain

Windows Servers. Corporate Wide deployment of hardware and software.

. Maintain Microsoft Compliance throughout the company. Tracking

Hardware and Equipment throughout the company.

. Creating and Maintaining Network Shares. Handled the removal and

recycling/destruction of old equipment. Office Safety Committee.

. Handled the setup and planning of all IT related items pertaining to

office restructuring. Service and Maintenance of Video Conference

Equipment. (Cisco Tandberg). Trend Antivirus Deployment and Updates.

Varytek Technologies, formally Manageflex Imaging 8/2010 -

Current

Technical Support Consultant, on an on call basis as available

. Maintain Toner Inventory onsite locations. Toner Delivery.

Printer Maintenance and Repair. Tagging and

Preventative Maintenance Cleaning of equipment

Liberty Mutual, contractor 7/2009 - 5/2010

Tier 1 Tech Support

. Support primarily via phone in Windows environment of hardware and

software issues.

. Creating, Escalating and Closing Tickets.

. Researching and Finding Documents to Troubleshoot user Issues

Core Physicians, later to merge with Exeter Hospital 8/2007

- 3/2009

Desktop/PC Technician

. Tier 1 and 2 support both Local and Remote Locations. Entering

Tickets and Closing Tickets using Trackit.

. Installation and Configuration of Desktop Authority (Certified).

. Troubleshooting Nextgen (EMR, EPM, and ICS). Active Directory

Changing Permissions.

. Troubleshooting Wireless Issues on Tablets and Laptops.

. Rotation every three weeks between Helpdesk and PC Technician.

Troubleshooting and Installation of Citrix Thin Clients. Corporate

wide deployment of software and updates.

. Basic Meditech Troubleshooting

Manageflex Imaging Services 8/2006 - 8/2007

Service Technician

. To diagnose and repair printers, faxes, and scanners. Maintain said

devices and keep maximum performance to satisfy the customers and

clients, do the preliminary billing on the computer.

. Refurbishing Printers. Types of printers, faxes, scanner, and

plotters we have repaired (HP, Lexmark, Toshiba, Dell, Brother,

Thermal etc.)

Education

Northern Essex Community College, Haverhill, MA, 9/2000 to 6/2002

Due to family illness, forced to discontinue school three classes shy of

graduation.

Studied Computer Programming and Applications, with some networking,

database management and hardware support and troubleshooting.

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