HAVEN TON

EA

**** ********** ****, # ***, **** Palm Beach, Fl 33411 Home: 561-***-**** Cell: 561-***-****

aco7xz@r.postjobfree.com

Summary

Seasoned Administrative Technician and IT support specialist with over 25 years experience providing IT

and technical administrative support to nation wide, top rated law firms. ell rsed in the installation,

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maintenance of a wide range of computer hardware, software and operating systems, multitude of systems

and setup. High energy, patient, knowledgeable, and resourceful. Proven ability to analyze needs and

problems, plan and implement effective technical solutions. Effectively communicates and liaises across

different levels of management. Can work independently to provide technical and administrative support

for complex initiatives. Innovative thinker with a knack for diagnosing technical issues quickly and

accurately. Proficient at explaining complicated technical concepts to users of varying degrees of

technical understanding. Possesses general knowledge of office administration, and various areas of law

including general litigation, intellectual property real estate, corporate, labor and employment law and

estate planning.

Education

Associate of Arts, Pre Veterinary Medicine ay 1998

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Palm Beach State College Lake Worth, Florida

Achievements President's List / Dean's List

GPA 3.11

CompTIA A+ certified in 2003

Experience

Owner/Operator

Awesome Tech Support, LLC No

vember 2014 to Present

Accounting, marketing, day to day operations, consultation and project management for clients, business

and residential onsite service calls, remote support, research, web design, etc.

Palm Beach County IT Coordinator tober 2000 to November 2014

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Akerman LLP West Palm Beach, FL

Responsible for daily end user IT support r computers, software, printers, copiers, scanners nd mobile

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devices as well as associated technical administration, and litigation support for three Palm Beach County

offices of a nation wide 600+ attorney law firm. Extensive experience installing and supporting all versions

of Windows, iOS, Netware, Filesite, Worldox, DocsOpen, Microsoft Office Suite, Visio, Groupwise,

WordPerfect, Adobe Acrobat Pro, Nuance PDF Enterprise, Internet Explorer, Chrome, Firefox, Symantec,

McAfee, Sophos Safeguard and PGP Encryption, Lexisnexis Research Products, Casesoft Suite, Trial

Director, Realtime Transcript Products, Catalyst ESI Review Platform, CPI Docketing System, Elite,

iTimekeep, Kronos, Ultipro, Chrome River, Citrix Clients, Netscaler, Access Gateway, EPA, VPN

certificates, Airwatch, RSA SecurID Token Software, Webex, Live Meeting, Photoshop, Illustrator, Live

Movie Maker, Lifesize and Tandberg VTC Systems, Cisco IP phones, Siemens phones, AT&T phones,

etc.

Duties included:

● Imaging, re imaging, and deployment of desktops and laptops

● Software installation and configuration

● System setups, breakdowns and office moves

● Preparation of budget and inventory reports for IT management.

● Asset Management Tracking

● Hardware repair and coordination of warranty repair processes with outside vendors

● Creation of training articles for PB County newsletter

● Coordination of document productions and e discovery processes

● Assistance with preparation for trial by finalizing and loading exhibits and transcripts

● Onsite support and presentation assistance for trials, hearings, and arbitration proceedings

● A/V setup and support for onsite and offsite research and CLE presentations

● Setup, support and teardown of videoconference equipment

● Editing of trademark drawings to ensure compliance with USPTO submission standards

● PDA support with a focus on secure email delivery and remote access

● Telephone and voicemail systems support

● Track user support requests and system failures

● Escalate more complex issues to systems analysts and engineers, follow up communications to

end user

● Routinely collaborate remotely as needed with IT Team for the planning, installing, configuring,

maintaining, repairing, upgrading and optimizing of IT systems, software and projects

● Communicate with IT Department as to the needs of the local offices

● Proactively interact with the Help Desk and local users to identify unreported or repetitive

problems and collaborate or escalate until resolution.

● Perform preventative and routine maintenance on printers, multi function devices, digital senders,

desktop scanners, etc

● Identify where training is needed for common support issues.

● Serve as POC for client staff on requests for general assistance and information.

● Serve as onsite POC for assisting network and security engineers in installing and troubleshooting

Cisco routers and switches, optimization appliances, intrusion devices, firewalls, and other

networking hardware.

● Network patching and connectivity troubleshooting.

● Serve as POC for circuit upgrades / cutovers

● Serve as POC for outside vendors for expansion and new construction projects

● Serve as local project manager / team leader for major operating system, document management

system, and core application upgrade deployments

● Rewiring and color coding of cabling plant as needed

● Install and support remote access software and associated security enhancements

Accomplishments at Akerman, LLP:

Simultaneously worked as facilities supervisor, records supervisor and IT coordinator for several years.

Additionally filled role of acting office manager for a period of a year during which our personnel and office

space increased significantly requiring expansion and new construction as well as the merger of two West

Palm Beach offices after Quarles & Brady’s WPB office was acquired by Akerman Senterfitt. Served as

the point person between the CEO, construction superintendent, architect, and IT department, low voltage

vendors, and building management during the new construction project. Continued to play a key part in

supporting the expansion of the Palm Beach County offices through acquisitions of groups of lawyers and

small firms over the years. Served as local project manager for migration/deployment of Windows NT to

Windows 98, Netware to Windows Server 2003, Windows 98 to Windows XP, WordPerfect to Word,

Groupwise to Outlook, Windows XP to Windows 7, Worldox to Filesite, Siemens phones to Cisco IP

phones, several browser upgrades, Patent and Trademark docketing system upgrades, security audit

compliance projects, etc. The firm later expanded my role to include litigation support and began to bill for

my time. I’ve assisted many document collections, ESI reviews and productions through collaboration with

in house litigation support team members and outside vendors. Additionally, I’ve assisted in presenting

arguments in court by running Trial Director and impressing legal arguments judges and jurors via

electronic demonstrative evidence.

Technology Specialist / Facilities Supervisor Oct 1993 to Oct 2000

Quarles & Brady, LLP West Palm Beach, FL

Managed mailroom operations and provided IT support for West Palm Beach office of nationwide law firm.

Supervised and trained mailroom staff. Maintained mailroom and facsimile logs and documentation in

accordance with established procedures. Responsible for purchasing office supplies and equipment for

West Palm Beach office. Served as liaison for outside vendors. Prepared monthly mailroom and office

supply budget reports. Resolved technical issues for company employees. Set up, tested and configured

networks, desktops, laptops, phones, printers, and videoconference systems. Installed network interface

cards, RAM, and graphics cards. Provided application training to end users. Responsible for network and

phone system administration. Punch downs to 110 blocks for voice patching and CAT5 patching for data.

Accomplishments at Q&B:

Started off working in mailroom and was promoted to supervisor. Went to college while simultaneously

working full time and volunteering at as a veterinary technician on the weekends. After assisting with IT

projects and gaining hands on experience I was offered and took on the additional role of IT Specialist in

1998. I served as key member of the IT team for the conversion of Windows 3.1 to Windows NT and the

implementation of DocsOpen document management system as well as our WordPerfect upgrade

deployment.

Office Support Clerk / Runner

Bobo, Ciotoli, White & Russell, P.A Juno Beach, FL

June 1988 to February 1990

Court runs, copying, acquiring office supplies, closed file storage management, answering phones, filing,

etc.

References available upon request.

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