Nirbhay Singh Rathore

Red Hat Certified Engineer, RHEL 6

Ericsson Certified Technology - IP (ECT-IP)

Consultant - Product Support - GlobalLogic

Contact: 987-***-****

E-mail: aco7sa@r.postjobfree.com

Summary

Experience: Consultant - Product Support, Team Lead, Linux/Windows Admin /

Network Support Engineer

. 7 plus years of Linux/Unix/Solaris System Administration with

knowledge on Virtualization, Storage & Backups.

. Datacenter management with good exposure on VMware 5.0

. Installation/Upgrade & Configuration of RedHat Servers - Network

Configuration, Firmware Install, OS Install, Filesystem Configuration.

. Sound Knowledge on RedHat Linux Enterprise edition with excellent

Configuration & Troubleshooting skills

. Service Management - NIS/NIS+/DNS/NFS/Samba/Send Mail, Capacity

Planning.

. Enterprise Level experience in Production Environment (24X7 support

exposure)

Operating Systems: Redhat (RHCE ), Unix, Solaris, CentOS, Windows Server

2003/2008.

Virtualization: VMware 5.0, XEN, VMware Workstation, KVM

Hardware Platforms: IBM x3650 M1, M2, M3, M4, Sun Fire V240

Database: MySQL.

Software: VMmware vSphere, Wireshark, Nagios,

Programing/Scripting Languages: Shell, Perl, HTML, CSS, PHP, VBScript,

Classic ASP

Windows/Linux Protocols: SNMP, HTTP(s), SMTP, LDAP, DNS, DHCP, FTP, SSH,

NFS, SAMBA

Network Protocols: RIP, OSPF, BGP, EIGRP, VLAN, VTP, RSTP, 802.1q, PVSTP,

NAT, MPLS, QOS

Networking: Strong Understanding/Configuration knowledge on Cisco Routers

and Switches

Specialties: Datacenter Management, System Administration (Linux/Windows),

Networking

Experience - (9+ years) - Consultant - Product Support / Team Lead / Linux

Admin / Network Engineer

Consultant - Product Support @ GlobalLogic

Oct 2013 Till Date

. Managing VMware datacentres.

. Performing Tier 3 level troubleshooting on Red Hat, Solaris,

Networking and application issues.

. Providing Oncall support on high priority issues.

. Installation/Upgrade & Configuration of Servers - Network

Configuration, Firmware Install, OS Install, Filesystem Configuration.

. Managing backups: Tape Backup, Amanda Backup, Enterprise Backup.

. System admin tasks on Linux, UNIX & Solaris servers

. Patch implementation & maintenance, Licensing and Performance

Management.

. Security Administration - Add/remove/Troubleshoot Security Policies.

. Analysing logs for relating to problems & performance

. Performing Webmaster/Admin Activities on Apache/Tomcat

. Advance troubleshooting and Network Administration

. Configuration and Administration of various Utility Servers (NTP,

DHCP, SAMBA, DNS, NIS, Sendmail, Postfix, SNMP)

. Performance monitoring and tuning Linux/UNIX systems to ensure optimum

level of performance.

. Installing software, patches and upgrades.

. Recently recognised for conducting highest number of trainings after

returning from onsite.

Team Lead / Acting Manager @ Ericsson India Global Services Pvt. Ltd.

(Sprint-USA)

Jun 2010 Till Sep 2013 (3 Years)

. Managing Critical & Major outages for Sprint-Nextel VAS Services.

Escalations, Vendor engagement.

. Performing patch updates.

. Managing Linux/Unix file system and backups.

. Performing IP Change activities, patch installations.

. Unix Architecture, File System, Kernel & Shell, Good knowledge of Unix

Shell Script, Inter process communication, Jobs Scheduling.

. Perform remote administration operations using SSH based Remote

Console

. DNS server configuration and troubleshooting.

. Network troubleshooting using ping, tracert and nslookup, tcpdump.

. Automating routine tasks using shell scripting, PHP, PERL.

. Managing Cron Jobs.

. Performing Sys Admin tasks.

. Analysing IO Errors for faulty disk, replacement and updating (Change

Management Control).

. Replace of Various parts in Comverse Voicemail-Media Storage Unit:

MSS Power Supply, LDM Replacement, MPM,

. Running File Integrities

. Ops Support for Planned and Corrective Maintenance

Support to field maintenance when assistance is required due to the nature

of the specified maintenance.

. Perform scheduled routine maintenance activities.

. Automating various processes using scripting ( Shell Scripting, Excel

VBA)

Windows/Linux Admin / Network Support @ HCL Comnet (Pearson-USA)

Jun 2008 to Jun 2010 ( 2 years 1 month )

. Installation and Configuration of Active Directory server, Group

Policies, DNS Server on Windows Server 2003.

. Hands-on experience in troubleshooting & administration of Cisco

Routers and Switches.

. Hands-on experience in configuration/troubleshooting on networking

protocols like RIP, OSPF, BGP, EIGRP, VLAN, VTP, RSTP, 802.1q, PVSTP,

DHCP, DNS, NAT

. Installation, Upgrade, Backup & Restore on Redhat Linux, Ubuntu.

. Promoted to additional responsibilities as Specialist providing expert

guidance to Help Desk staff.

. Escalated issues as needed and maintained communication with customer

and Technical teams. Extensively utilized remedy to record and track

issues.

. Demonstrated exceptional skills in Professionalism and responsiveness

across a lot of areas.

. Troubleshooting Hardware, software and connectivity issues, Internet /

Intranet Applications, Windows XP/ Linux.

. Challenged to provide timely solutions to support mission - critical

application users.

. Consistently recognized for Superior Performance and featured in HCL

Comnet.

. Developed several automation tools for report generation and helpdesk

to perform activities more efficiently.

. Filter through incoming ticket queue and prioritize workload

effectively.

ISP Support / Desktop Support @ IBM Daksh ( Bell Canada / HP )

Mar 2007 to Jun 2008 (1 year 3 months)

. IP Addressing, Routing and Sub-netting ( RIP, OSPF, EIGRP )

. Managing CISCO/Linksys Routers and devices (Trouble shooting)

. Configuring Cisco switches (L2) and Routers

. Installation and Troubleshooting of desktop/workstations for home

users and small-medium business customers (Windows XP Professional,

Windows Vista, Linux).

. Supporting HP Users with multiple operating environment including

UNIX, Linux, Windows XP, Windows 2003.

. Problem determination and resolution within SLAs.

. Supporting Users and troubleshooting common network/computer problems.

. Take incoming calls from customers and be able to work with them to

isolate and resolve their level I & II technical issues

. Troubleshoot environment, configuration and product issues.

. Gather relevant information about customer environments on level II

issues so they can be efficiently redirected

. Clearly document troubleshooting steps and resolutions.

. Addressing customer Queries, Assistance on issues along with ensuring

Customer satisfaction & excellent service.

. Diagnose and troubleshoot end user issues involving desktops, laptops

and network services.

. Router & L2 switch configuration management and administration, LAN

management, management and setting up of lab which includes hardware

connectivity, inventory management, cabling etc.

Business Sales Executive @ Perfexa Solutions, Gurgaon

Sept 2006 to Feb 2007 ( 6 months )

Team Lead @ BPPL Call Center, Udaipur

Jan 2005 - Nov 2005 ( 11 months )

. Represented excellent communication skill.

. Exhibited enthusiasm, zeal and a strong business ethics based on

honesty and integrity.

. Provided training to new employees on telecom product.

. Very good written & verbal communication & presentation skill

. Handling supervisor calls and ensuring customer understands the

product.

. Providing timely updates/reports to Management.

Education

Course Subject University /

Board

Bachelor of Computer Computers MCRPV

Applications (BCA)

Red Hat Certified Engineer Redhat Linux ( RHEL6 ) Redhat

Ericsson Certified IP Technology ( ECP-102 ) Ericsson

Technology - IP (ECT-IP)

O Level Computer DOEACC

Internal Auditor Training Introduction to Quality ICS Technology

Program Management System

Web Designing Web application and IBM Global

technology

Software Programming C, C++, Java Script, ASP IBM Global

Passport Status: Available, Already have United States B1 VISA for 10 Yrs.

Attended one month onsite training in California, United States.

Contact this candidate