Svetozar Nedeljkovic

IT Specialist / System Engineer / System Administrator

Cell: 647-***-****

Email: aco7on@r.postjobfree.com

LinkedIn: http://ca.linkedin.com/in/SNed1

PROFILE

IT Specialist with over 15 years of experience in architectural design, deployment and administration of enterprise

systems. Certified System Centre 2012 and 2007 Technology Specialist, double MCSE, with expertise in SCCM,

SCVMM, SCOM, AD, MS and VMware virtualization, Infrastructure, and the management of multiple priorities.

Consistently recognized for project leadership and planning, scheduling and crisis and risk management capabilities. A

continuous learner with the ability to quickly adopt new technologies.

Key Areas of Expertise

Research activities Analytical and systematic thinking

Implementation of new solutions Accountability and building trust

Root-cause analysis Interpersonal communications

Continuous improvement Teamwork & partnerships

Attention to detail

TECHNICAL PROFICIENCY

SERVERS AND APPLICATIONS:

SCCM - System Centre Configuration Manager 2012, 2007, SMS

SCOM - System Centre Operations Manager 2012, 2007, MOM

SCVMM - System Centre Virtual Machine Manager 2012, 2008

Hyper-V, VMware, MDT, AD, MS SQL, SAN, NAS, MS Exchange, WSUS, DNS, DHCP, VPN, Shavlik Patching and

much more…

OPERATING SYSTEMS:

Server - MS Windows 2012, 2008, 2003, 2000 …

Workstation - MS Windows: 8.1, 8, 7, XP …

VIRTUALIZATION:

Cloud, VMware, Hyper-V Failover Clusters, SCVMM, Thin Client

LANGUAGES:

PowerShell, Visual Basic, Windows Batch Script

HARDWARE:

Datacenter hardware, Server and workstation hardware, Network hardware, Storage hardware …

PROFESSIONAL EXPERIENCE

Education sabbatical to upgrade professional knowledge 2014

Scotiabank, Toronto, ON 08/2013 – 07/2014

Technical Specialist – SCCM 2012 (Contract)

I have been working on architectural design, research, top-level operational and administration support, documentation

and presentation of enterprise system infrastructure.

Some of my tasks were:

• Architectural design on enterprise system level: Review, solution and upgrade in the way to align with System

Centre subsystems;

• Enterprise wide Microsoft Server advisory support to administrations and operations teams. Top-level and

root-cause troubleshooting. Troubleshooting Windows Server design issue through open cases at Microsoft

and collaboration with Microsoft engineers remotely and on site;

• SCCM 2012 DESIGN: Architecture solution, reviews and upgrades; capacity planning software and

hardware;

• SCCM 2012 ADMINISTRATION: Monitoring, root-cause troubleshooting, top level system administration,

modification of operation strategy;

• SCCM 2012 OPERATIONS: Monthly MS patching, packaging, SCCM client troubleshooting, scripting and

automatization in Power Shell, Visual Basic, and Windows batch; asset intelligence: audit software and

hardware inventory as well as Software Metering; compliance; reports;

• SCOM 2012 Integration, Management Packs. Fine tune-up for monitoring System Center suite. Monitoring

physical and virtual datacenter environment. SCOM capacity planning and infrastructure upgrades.

• SCOM 2012 Deployed, configured and tuned Management packs SCCM 2012 and Server OS.

• Active Directory: Design review, upgrade, application and server related AD extensions, root-cause

troubleshooting, RODCs, GPOs. AD sites, subnets, OUs, Groups, User and machine accounts: reorganization

and clean-up. Windows Server monitoring, hardening and security;

• VMware and Hyper-V: Design, administration, operation, root-cause troubleshooting, capacity planning;

• SCCM 2012 + MDT 2013 Server and workstations Images;

• SCCM 2012 Integration with Shavlik Patching 2.0;

• SCCM 2012 Migration data from SCCM 2007;

• Security administration and monthly security reviews, security compliances, security updates and security

patching. Where checking security score and troubleshooting.

• Participate in variety of Change Management process on daily and weekly bases;

• Provided: Support, procedure, documentation, training to peers and other IT Teams;

• Created and hold Power Point presentations;

• Communicated and reported to all levels of IT Management.

Education sabbatical to upgrade professional certificates 2013

IBM Canada, DT&E / SMI Team, Toronto, ON 11/2011 – 03/2013

SCCM Specialist (Contract)

• Have worked with multiple customer accounts, with more than 50,000 client computers worldwide, providing

excellent relationship management through skilled communications, responsive follow through, and advocacy

for issues within internal departments.

• Provided design, administration and operational top level support to IBM high profile customers: National

Bank of Canada, Manulife Financial, Nisource, HESS, Rogers, WSIB, CAMH…

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aco7on@r.postjobfree.com / 647-***-**** Svetozar Nedeljkovic: Senior IT Specialist

• Have collaborated in architectural review and provided design solutions and capacity planning for

infrastructure upgrade.

• Active Directory - Review, upgrade, extend, reorganized and cleaned up: AD sites, subnets, OUs.

• Review MS System Centre Active Directory extensions and provide AD GPO upgrade solution.

• Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within

accepted service levels. Making recommendations to the team to meet platform / technical and functional

requirements.

• Responsible for the capacity planning, security assessment and performance tuning of the Hyper-V and

VMware infrastructure as well as the development and modifications of standards and procedures.

Establishes guidelines related to the operability and high availability of the related services and initiates

changes to enhance problem avoidance.

• Have been a part of the architecture team for 20,000 Windows XP and Windows 7 client SCCM multi-site

installation. Collaborating with and providing leadership to peers, architects, development, and infrastructure

to resolve issues while actively contributing to a growing knowledge network.

• Have provided everyday consulting support as: Root-cause analysis, troubleshooting and architecture analysis

and improvement.

• Monitoring the production environment, performing problem determination and performance tuning with

SCCM, SCOM and MS SQL severs and following tools.

• Developed shell scripts in: Windows Bach, Visual Basic and PowerShell for everyday maintenance and

automatization purpose.

• Making recommendations to the team to meet platform / technical and functional requirements. Act as

consulting-solution provider for other related teams: SPMS packaging team, OSD team, server and

virtualization team and security team.

• Providing technical assistance to other IT team members.

• Participate in Change Management meetings for IBM and for IBM customer’s on daily and weekly bases;

• Communicated and reported to all levels of IBM and IBM customer’s IT Managements.

Education sabbatical to upgrade professional certificates 2011

Jack Ganz Consulting LTD / CARA Network Operations, Toronto, ON 04/2010 – 12/2010

Sr. Specialist Virtualization and System Center (Permanent position)

• Made: Scope, architectural design and detailed production project for datacenter virtualization.

• Migrated datacenter to the Hyper-V failover clustered environment.

• Administration and operational support: Primary datacenter, disaster recovery datacenter and

countrywide offsite locations with 1500+ client servers.

• Made project documentation with detailed software and hardware specifications and built up

production and UAT virtual environment along multiple Hyper-V failover / high available clusters with Live

Migration and SCV. Collaborate with Microsoft (remotely and on site) in defining the optimal design and

setup solution for newly published technology (Windows Server 2008R2 / SCVMM 2008R2 / SCOM

2007R2 / Hyper-V Cluster F/HA) and provided appreciated feedback.

• Exclusively responsible for SCCM and SCOM environment and reported directly to senior IT

Director.

• SCOM 2007: Monitoring 250+ servers at data center. Have setup management packs, notifications,

overrides and SNMP monitoring.

• SCOM 2007 Capacity planning and infrastructure upgrade.

• Made decisions and selection on security MS updates and provided SCCM monthly MS patching to

all server and desktop systems.

• Managed: Hardware, software, appliance and related tools installation. Applied configuration,

maintenance and upgrades on the enterprise systems. Provides account management, system monitoring and

security services on the systems.

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aco7on@r.postjobfree.com / 647-***-**** Svetozar Nedeljkovic: Senior IT Specialist

• Ensure: Effective corporate standard, system security, internal processing controls and audit controls

are maintained.

• SCCM 2007: Have done software distribution, patch management, remote management, asset

intelligence, live reports, desired configuration management and dynamically created collections on 1500+

client servers and 1000 workstations. Design and build up of SCCM virtual laboratory.

• Hyper-V Datacenter 2008 R2 Failover/HA Clusters: Design, project, build up, administration and

operation. Live migration, physical network timing for VMs, 4 dedicated cluster management LANs, physical

and virtual switches, HBAs.

• Created PowerShell scripts to automatize everyday administration of MS clusters.

• Design, built up and managed Hyper-V cluster with 60 Citrix VM servers on it.

• Design and built up VMware test lab: VMware ESX 4.1, vCentre 4.1 and vSphere 4.1

• System Centre Virtual Machine Manager 2008 R2: Design, installation, tune up and everyday

administration. Live migration, failover clustering, template OS, hardware and guest OS profiles, libraries.

• Storage Area Network: Setup and administration of HP MSA disk arrays and EMS Clarion CX3

series. LUNs, VDs, SMU – HP Storage Management utility, HP StorageWorks, SMI-S, VDS, VSS, EMS

PowerPath.

• Thin Client Vspace L300: Server and client site design, setup and maintenance.

• Desktop optimization and performance tuning in client environment.

• Installation, setup and upgrade cluster nodes with top of the line hardware: HP ProLiant DL 585

G7/G6 and DELL PowerEdge R910/R900, 48 - 64 CPU cores per server with 1 TB RAM and 16 physical

LAN connections per box.

• MS Visio diagrams: Data flow, datacenter organization, network diagrams…

Woodbine Entertainment Group, Toronto, ON 11/2009

Consultant – SCCM 2007 (Contract)

In 1 month contract position I provided SCCM 2007 consulting for:

• Recommendation of architecture and design of corporate SCCM environment;

• Design and built up SCCM laboratory on physical and virtual environment;

• Built-up laboratory with Windows 2008 R2 and MS SQL 2008 on Hyper-V and VMware ESXi 4.0;

• Installation and setup of System Centre Configuration Manager 2007 R2 and Microsoft Deployment Toolkit

2010;

• Create and deploy customized desktop OS images and packages.

Education sabbatical to upgrade professional knowledge and certificates 2008 - 2009

Porter Airlines Inc., Toronto, ON 10/2006 – 7/2008

Network Administration and Support Specialist (Permanent position)

• Identify, design, implement and document solutions. Responsible for large-scale project design, configuration

and deployment;

• Provided subject matter expertise to initiatives as related to network design, software and hardware

installations and implementations;

• Provide advice, consultation and quotes to external clients, sales, business users and other technical staff by

gathering requirements, researching solutions and evaluate alternatives. Recommends and implement

solutions that adhere to corporate standards;

• Offered leadership on large-scale project: Design, configuration, and deployment on multi-site infrastructure;

• Design, built up, deployment, maintain and support all corporate OS Images;

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aco7on@r.postjobfree.com / 647-***-**** Svetozar Nedeljkovic: Senior IT Specialist

• Managed corporate enterprise servers such as: Active Directory DCs and GPOs, MS Exchange, application

servers and network infrastructure;

• Recommended and ensured compliance of Active Directory policies, procedures, and network security;

• Architecture, build up and administration of UAT / test virtual environment on Windows Server 2008;

• Hyper-V hosting servers, managed by SCVMM 2007;

• SCCM 2007, SCE 2007 and MOM: Installation, setup and fine tune up. Software distribution, remote

management, system health reports. Observation and analyses of reports regarding system usage, determined

infrastructure system requirements, and made recommendations for improvements;

• WSUS 3.0 Patch management;

• Microsoft Office Communications Server 2007: installation, integration and configuration;

• Exchange 2003: Configuration, administration and operation;

• Hardware: Recommendation, built up, upgrade and maintenance as well as root cause analysis;

• SQL 2000-2003: Configuration and basic maintenance with backup;

• MS Terminal server: Installation, configuration, maintenance and licensing;

• Citrix Metaframe Presentation Server 4.0: Maintenance and upgrade;

• Reported directly to IT Director and IT Manager;

• Maintain relationship with Hosted server service provider and vendors;

• Administration and operation of: DNS, DHCP, Cisco VPN, IIS, Symantec GhostCast server, file

server, print server, software firewalls, antivirus, all hardware issue and much more;

• Received Porter Airlines Inc.’s Special Recognition in 2007.

Education sabbatical to upgrade professional knowledge 2005-2006

HP Canada & Compaq Canada, Toronto, ON 10/2002 –7/2005

Access Device Analyst (Contract)

• Administration of multi-site and multi-domain computer network with 5000 computers and network

equipment units;

• Delivered IT support of all University Health Network businesses and customers. Engage during challenging

situations such as critical surgery. On rotation bases provided on-call 24/7 support;

• Created and ensured administrative system policies and scripts, network and desktop security;

• Collaborated with Help Desk associates on a daily basis with any challenging question and resolved escalated

issue;

• OS platforms: Server Windows: 2000, NT 4.0 and desktop: Windows 2000, 98 and 95;

• Servers and Applications: SMS 2003/2.0, MS Active Directory 2000, Exchange 2000, Cisco VPN, Ghost,

Remote controls, TCP/IP, file server, print server wireless LAN, all PC server/client hardware issue and much

more;

• Awarded HP recognition for “Contribution to Desktop Support” and recognized for the ability to resolve

challenging technical issues while building excellent customer relationships;

• Recognized with HP Canada: The Certificate of Recognition in 2003 and The Reward and Recognition for

outstanding achievement contribution in 2005.

Law Office, Novi Sad, Republic Serbia 1/1998 – 3/2002

Systems Engineer (Permanent position)

• Architecture, built-up, administration and operation of whole IT system;

• OS platforms: Windows Server 2000 and NT 4.0; Workstations: Windows 2000 and Windows 98;

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aco7on@r.postjobfree.com / 647-***-**** Svetozar Nedeljkovic: Senior IT Specialist

• Applications: MS Office and customized law and accounting software;

• Provided customer training;

• Everyday administration of network security, hardware upgrades, software selection and consultation;

• Realized over 40% savings in business expenses through automatization and optimization of everyday

business.

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aco7on@r.postjobfree.com / 647-***-**** Svetozar Nedeljkovic: Senior IT Specialist

EDUCATION AND CERTIFICATION

MICROSOFT CERTIFICATIONS:

Microsoft® Certified Technology Specialist - MCTS: SCCM 2012 2013

Microsoft® Certified Technology Specialist - MCTS: SCCM 2007 2011

Microsoft® Certified Technology Specialist - MCTS: SCOM 2007 2011

Microsoft Certified Systems Engineer – MCSE 2008

Microsoft Certified Systems Administrator – MCSA 2008

Microsoft Certified Systems Engineer - MCSE+I 1999

Microsoft Certified Professional – MCP 1998

Undergraduate: Faculty of Technical Sciences - Novi Sad

Diploma: College for Electronics - Novi Sad

Certificates: A+ CompTIA, HP Server/Desktop Hardware, Putting Customers First, HP Services Canada Dell

Servers and Storages, Dell, Canada

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aco7on@r.postjobfree.com / 647-***-**** Svetozar Nedeljkovic: Senior IT Specialist

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aco7on@r.postjobfree.com / 647-***-**** Svetozar Nedeljkovic: Senior IT Specialist

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