Resume

IT Network Administrator

Location:

Fort Lauderdale, FL

Posted:

April 15, 2015

Contact this candidate

Resume:

CAREER OBJECTIVES

Highly detailed technically sound minded individual with a strong

background in Tier 2-3 Technical Support along with System and Network

Administration Support. Great at multitasking, meeting Project deadlines,

sharing new ideas, and collaborating with highly motivated individuals. I

am seeking a challenging and highly rewarding career in I.T. along with

learning new skills.

EDUCATION

PIPER HIGH SCHOOL - Sunrise, FL - Graduated 2008

1. High School Diploma - 2001

2. Health Science Education Certificate- 2001

FLORIDA CAREER COLLEGE - Lauderdale Lakes, FL - Graduated 2008

3. F.C.C .Computer & Network Technician Diploma Certificate- 2008

CERTIFICATIONS

4. CompTIA A+ Certification - 2007

5. Dell I.T. Certification (Blade Servers, PowerEdge Servers, Notebook,

Desktop, Printers, PowerVault Storage Systems, PowerConnect Switches) -

2012 (Recertified 2013)

6. ACMT (Apple Certified Mac Technician) - 2013

7. ACA (Apple Certified Associate) Mac Integration 10.10 - 2014

8. ACA (Apple Certified Associate) Mac Management 10.10 - 2015

9. Microsoft Certified Professional (MCP) - 2015

10. Microsoft Technology Associate (MTA) - 2015

PROFESSIONAL EXPERIENCE

ZIMMERMAN ADVERTISING, Ft, Lauderdale FL Dec

2013 - Present

Tier II Sr. Network Support / Inventory Manager

. Managed and Identify(Changed color and waste toners, logged in via web

based utility by printer IP address or printer name to check supplies,

health status, trays, check and clear print jobs, remotely reboot

printer, scanning, email, address book support... Remotely installed

and setup printers to users around the United States and to different

agencies (Agency 720, zGroup Worked with Xerox WorkCentre

printers 74xx, 75xx, 77xx. Worked with printer support to determine if

the printer needed repair service (Saxon).

. BMC TrackIT Technician Client Software (used to create tickets. Keep

my tickets updated with notes and status updates, passed tickets onto

the appropriate tech. Escalated to Level3 or Infrastructure)

. Citrix XenApp used to launch server sessions such as Microsoft

Dynamics AX (DAX), Harris Broadcast Enterprise Agency Suite (EAS),

Century Software Tiny Term, Citrix XenApp, Active Directory, CMDTOOL,

MS Exchange Console, vSphere Client, Adobe Professional-LifeCycle,

Distiller, Microsoft Office 2010,

. Remote Login: TeamViewer 8.x, Remote Desktop Connection, VNC Viewer

. Adobe Acrobat Pro X, QuickTime, iTunes, Adobe CS5-CS6 Master

Collection, Fuzebox, Cisco WebX Conferencing, Microsoft Lyncs,

Microsoft Sharepoint, Microsoft Exchange, Microsoft Exchange Online,

Microsoft 365, Microsoft Outlook 2007-2013,

. Installed Symantec Endpoint on end users laptops (based on user

location would need to determine if user needed a managed or unmanaged

SEP client), ran virus scans, verified SEP was updated.

. Deployed and setup various computer equipment and software on end

users computers (NIC cables, Wacom Tablets, wireless keyboard and

mouse, speakers, monitors, webcams, desktops, laptops, MACs, UPS,

surge strip, headsets, printers, switches, VOIP phones.)

. Assisted in setting up wifi and wifi guest accounts and company email

accounts on users smartphones and tablets

. Answered phone calls, emails, and in-person technical support

questions. Created help desk tickets and assigned them to the

appropriate techs based on functions requested. Also provided

troubleshooting/fixes via phone and remote access and deskside

support.

. Moved users computers and VOIP equipment to different locations if

they were required to move to another office or cubicle and setup

according to users instructions. Tested equipment after move.

. Deployed, setup, and troubleshooted Linksys/Cisco VOIP phones

. Installed computer hardware drivers, OS/software updates, firmware,

and BIOs updates (printers, wifi, sysboard) from manufacturer sites or

IT provided driver share folder

. Performed MAC hardware troubleshooting following Apple's recommended

guidelines

. Setup card reader printers and consulted with manufacturer for tech

support assistance if needed

. Administrated MS Exchange, zFTS, PBX, Ring Central, Guest Wi-Fi (from

HP), Office 365, Outlook, and Active Directory accounts

. Reimaged laptops using company provided system images from image

servers (Server 2008_R2 WDS, Apple OSX Server) for the appropriate

computer based on Agency (Agency720, Zimmerman, zGroup, zMotion) and

or computer type. Sometimes used Acronis True Image created Images.

. Upgraded Ram, Hard drives, SSDs, and performed software configurations

for users computers to improve performance. Cloned user drives

. Performed virus removal if reimaging was not possible.

. Created and Map network drives in AD for end users (WIN/MAC)

. Shipped end users loaner laptops and had users ship their laptops to

our IT office if I determined that their laptops needed servicing.

Once repaired I would ship back their laptops and they would ship back

their loaners. Sometimes if service could not resolve issue we would

send used replacement laptops or new ones.

. Used Terminal, CMD prompt, and BAT file scripts to clear printer

issues on MACs, activate windows/office, and other issues. Used CMD

and Terminal to run various functions (IPCONFIG, RM, su,)

. Provided end users and guests with Guest Wi-Fi accounts (assigned time

length)

. Joined and unjoined computers to company domain and assigned computers

names

. Created local accounts for users and provided a select with admin

privileges if approval was given from dept heads

. Filled out computer user agreements forms and had users to sign and

date (when issued computers)

. Responsible for decommissioning old laptops, printers and other

related IT devices

. Remotely Setup and configured Network Printers and various computer

related hardware.

. Setup exchange email accounts on newly deployed laptops and desktops

. Added Email folders to users requesting a particular group mailbox

. Backup and restore user profiles to be migrated to new laptops or

reimaged laptops (MAC/PC).

. Assign Asset Numbers to Company equipment in Track IT,

. Troubleshooted various issues in Outlook, not launching, slow, error

messages (PC/MAC)

. New Hire system setup includes creating Exchange, Active Directory

Accounts, IP-PBX Phone setup, FTP

. Break/Fix troubleshooting for PC/MAC

. Troubleshoot network issues

. Create, Deploy, and Manage computer images on both PC and MAC side

. Responsible for Managing IT Inventory and make sure IT supply were

always stocked

. Responsible for ordering, managing, and deploying air cards from

Sprint and AT&T for all users company wide

PINE CREST PREP SCHOOL, FT. Lauderdale, FL March

2012 - Oct 2013

Tier II Technology Support / Laptop Repair Specialist

. Answer phone calls; respond to inquiries using an email client called

First Class. Corresponded with students, parents, and school faculty

regarding repair issues.

. Performed setup, configuration, and installation of software (MS

Office 2007-2013, Symantec Endpoint, Microsoft Security Center

Endpoint, BlackBoard, Schoology, Citrix, Photoshop, Dell/Apple

Diagnostics software, and CymDir.) for new student and staff Windows

XP/7/8 based, iOS, Android and Apple computers. Troubleshooted Apple

OSX issues.

. Migrated data, mapped network drives, added workstations to school

domain, update firmware and bios on system boards, reimaged and

ghosted hard drives if necessary.

. Upgraded workstation systems to Windows Professional or Ultimate.

. Upgraded Windows 8 to Windows 8 Enterprise. Upgraded OSX operating

systems to latest versions.

. Collaborated with students and staff at the front counter to determine

the extent of their computer problems and attempt "counter repairs" if

possible. Enter warranty repair requests through vendor websites like

Apple's Global Service Exchange, Dell's Online Self Dispatch, and

Toshiba's online part request website.

. Ordered warranty and non-warranty replacement parts, receive shipped

parts, installed parts and returned broken parts. Record laptop and

repair information in the Technology Center's repair tracking database

called File Maker Pro.

. Communicate and share repair information with the technology team.

Conveyed a "user-friendly" attitude with students, parents, and school

personnel.

. Perform other duties as assigned by the Laptop Service Center Manager.

Such as replacing LCD screens, filing student and faculty work orders,

replacing defective parts on MacBook Pro and Dell workstations.

Configure, create, administered and monitored student and staff

accounts in Active Directory.

. Created diagnostic check off list using Microsoft Excel 2013.

OFFICE DEPOT CORPORATE, Boca Raton, FL Jan

2011 - June 2011

Office Depot Information Technology Staff

. Worked on an Office Depot project that was called the JDA Conversion

Project. The purpose of the project was to convert 1150 Office Depot

stores from Legacy based POS systems and servers (Windows Server

2000/NT, 2003R2, 2008R2) to JDA based POS systems (Linux-Suse).

. Worked with a small team consisting of 15 support techs. Each support

tech was assigned a field tech who was there to convert the stores

from Legacy to JDA. A morning (4am) and an afternoon (after 12pm)

support tech was assigned for each field tech as each store conversion

could take up to 12 hours. Had to work with up to four field techs

simultaneously.

. Worked in collaboration with a team of dedicated Office Depot

associates via phone, person, and email. Job Responsibilities

included making sure the field techs correctly set up the stores

registers, POS pin pads, register printers, store printers, register

scanners, store servers, kiosks, workstations, switches, and routers

as described in provided documentation from Office Depot's Engineering

Dept.

. This also included upgrading ram, flashing firmware, imaging and

ghosting workstations and kiosks, configuring and assigning VLAN ports

on Cisco switches, routers, and store printer IPs. Other

responsibilities included prepping the field tech's stores for the

next day.

. This was done via calling the store 24 hours before the store

conversion.

. Other job functions included reaching out to existing Office Depot

Stores with outstanding issues around the United States via phone to

fix I.T. related issues remotely and updated resolutions and

escalations by a proprietary ticketing system used by Office Depot

employees.

. Tools used to complete each conversion included: Remotely Anywhere

Server Edition, Log-Me-In, Putty (to log directly into the server or

registers via CMD tool), VNC viewer (to log in the registers and

server), CMD.EXE -Ping Tool, CMD.EXE Tracert Tool, Global Network

Management (a propriety tool from Office Depot used to configure

switches, access points, VLANs, ACLs, Network Printers, Routers,

Registers, and Workstations.), Microsoft Outlook, Remote Desktop, and

Cisco IP Phones.

BSOE, Lauderhill, FL Aug 2010 - Nov

2010

Broward Supervisors of Elections IT Support

. Hired by Apple One Staffing Agency to work on a contract job to be

part of the The Broward Supervisor Of Elections IT Staff. Responsible

for deploying, staging, and repairing voter registration machines.

. The voting machine was a standard x86 touch screen computer running

WinXP Embedded with a point of sale printer and a point of sale card

swipe.

. Had to be onsite to do hourly checks on the registration machine to

make sure they were fully functional and that all the software

responsible for finding voters was running correctly.

. Checked that the Sprint air card was properly communicating.

. Had to be available on-call to go to any other voting location in

Broward County in the event if any of their machines required

technical support. Supported commercial laser printers that printed an

average of 2000 ballots or paper per day.

. Was responsible for replacing the drums, toners, and waste toners.

Also had to do paper image calibration, and trouble shoot any error

messages the printer may show.

STAPLES OFFICE SUPPLY, Lauderhill, FL Sept 2008 - Jan

2010

Lead Computer Technician

. Repaired and maintained personal computers, laptops, printers and

computer accessories.

. Installed computer programs and hardware in personal computers and in

laptops. Performed scheduled preventive maintenance tasks, such as

checking, cleaning, and repaired equipment to detect and prevent

problems.

. Examined work orders and converse with equipment operators to detect

equipment problems and to see whether mechanical or human errors

contributed to the problems.

. Set up and test small business corporate computers daily. Built

desktop computers by scratch based on recommended specifications I

would recommend for my customer's needs.

. Advised management regarding customer satisfaction, product

performance, and suggestions for product improvements.

. Studied schematics and manuals, and other specifications to determine

installation procedures.

. Troubleshot computer repairs by telephone and in person.

COMP USA, Fort Lauderdale, FL Feb 2007- Aug

2008

Computer IT Advisor

. Answered computer related questions.

. Have vast amount of knowledge on troubleshooting and sales about

computers and parts. Sold computers, software, pdas, cell phones,

cameras, and accessories.

. Average sales per month vary from $30000 to $75000. Gave advise on

laptop, desktop, networking, and other computer related upgrades.

. Installation of computer hardware. Installation of computer software.

Thoroughly and carefully checks computers for hardware or software