Brian G Thomas

**** **** ****** ****, *** ***

Houston, Texas 77064

281-***-****

aco7jg@r.postjobfree.com

Objective

Seeking airline customer service position with direct pa ssenger contact, passenger

reservation processing, gate and ticket counter check in, tracing, retrieving, and

delivering lost passenger luggage.

Summary

Patient admissions professional with 20 years of experience in registration,

ancillary, and surgery scheduling (all disciplines), with primary responsibility for

neurosurgery services.

Proficient in both the HIS Registration/Bed Control computer system and the HBOC

Pathways Healthcare Scheduling systems.

Experience

2014-2015 Centralized Scheduler I,Houston Methodist Hospital, Houston Texas

Call center patient ancillary scheduling, patient appointment setting, direct contact

With surgery schedulers with anesthesia cases, patient registration and insurance

verification.

2013-2014 Transfer Coordinator,Houston Methodist Hospital, Houston, Texas

Processed acute care emergent and non emergent patient hospital transfers in

accordance with EMTALA and hospital financial guidelines ; expedited and

conferenced transferring and accepting physicians

2010-2013 Patient Financial Representative, Baptist Health South Florida, Miami, FL.

Create accurate and thorough patient registration records in the Emergency Department

of Baptist Hospital Clarke Pavilion.

Secure appropriate signatures and documents, financial/insurance information for each

patient Emergency room visit, verifying and collecting the appropriate patient

copayment, Scanning all Documents for hospital billing to the insurance carriers.

Interacting and explaining in a customer focused manner, the patient’s right to

privacy regarding their medical treatment as well as Hospital’s policies for

financial responsibility,

2007–2010 Surgery Services Scheduler, Cheshire Medical Center, Dartmouth-Hitchcock,

Keene, NH.

Arranged and maintained schedules of all elective surgical cases, digestive disease

procedures,

cardioversions, and transesophageal echocardiograms.

Registered patients for presurgical appointments and evaluations.

Ensured accuracy of medical records and patient admission status.

Coordinated emergent cases with clinical leader and with charge nurses.

2006–2007 CSA Customer Service Agent, U. S. Airways, Manchester, NH.

Provided passenger assistance at the ticket counter and gate areas.

Sold and processed flight tickets.

Created bookings and reservations.

Ensured FAA, company, and airport regulations.

Facilitated passenger boarding.

2004–2006 Scheduler 2, Methodist Hospital, Houston, TX.

Scheduled admissions, surgical procedures, and diagnostic testing.

Provided excellent customer service interactions with all levels of staff,

management, physicians,

patients, and families.

Obtained clinical information, accommodating special requests from internal and

external

customers.

Working knowledge of PC environment using Windows and word processing.

1989–2003 Credit Interviewer, Admitting Services, Methodist Hospital, Houston, TX.

Registered outpatients, inpatients, and emergency patients, obtaining accurate

demographic

and insurance information.

Prepared and witnessed admission forms for direct and nondirect admit patients.

Preregistered and contacted direct admission candidates, confirming room requests.

Obtained estimated time of arrival of patients for the departmental staff.

Monitored daily bed assignments and transfers with nursing personnel and physicians.

Received booking requests from physicians.

Cleared hospital patients financially, in accordance with financial requirements set

by the

Business Office.

Researched the census demand report for the Vice President of Financial Services.

Prepared and submitted the monthly direct admissions report for the Manager of

Patient

Registration.

1980–1989 Flight Attendant, Continental Airlines/Texas International Airlines, Inc.

Insured the comfort and safety of airline passengers.

Trained in evacuation procedures on the DC-10, A-300, Boeing 727, Boeing 737,

McDonnell

Douglas DC-9-80, and DC-9-30 aircraft.

1979–1980 Public Assistance Eligibility Specialist, Dept. of Health and

Rehabilitative Services,

District XI Personnel Office, State of Florida.

Explained eligibility requirement and regulations to people requesting public

assistance.

Interviewed applicants to determine f inancial status and to clarify or supplement

information

on application forms.

Completed interim changes to clients’ budgets when clients report change of income.

Computed clients’ budgets to determine how much direct assistance they were eligible

for.

Reviewed cases of absent parents and submitted appropriate information to the Child

Support

Enforcement Agency.

Made referrals to the Work Incentive Program (WIN), Family Planning, and other

appropriate

services.

1979 Personnel Technician, Dept. of Health and Rehabilitative Services, District XI

Personnel

Office, State of Florida.

Signed on and welcomed new employees.

Calculated retention points of employees affected by layoffs.

Processed requests for payroll changes for promotions, reinstatements, and

reassignments.

Reviewed position descriptions and recommended the allocation of a position.

Completed the district monthly and quarterly Equal Employment Opportunity/Affirmative

Action reports for submission to the Office of Civil Rights.

Researched and Completed studies on appeals and grievances filed by employees.

Acquired the knowledge of appointment, promotional, demotional, and reassignment

procedures

according to personnel rules and regulations.

Education

Purdue University, West Lafayette, Indiana. B.A. in Interpersonal and Public

Communication.

Minor concentrations in sociology and American history.

Contact this candidate