MARK-EDWARD A. TRAPP

**** ** ** ***. *****, FL **147

T- 305-***-****

aco7fp@r.postjobfree.com

Experienced with over 16 years in installation, operation, and maintenance of diverse communication equipment.

EXPERIENCE

MULTIPLE ROLES, UNIVISION COMMUNICATION / INSIGHT GLOBAL, FT. LAUDERDALE, FL 11/2011 – PRESENT

VIDEO – A/V TECH 06/2012 – PRESENT

• Handle VC bookings in Cisco TMS, TPS and 5320 MCU.

• Configuration /management of various endpoints; Polycom and Tandberg, CiscoTX9200, TX1310, SX20’s C40’s.

• Trains Desktop Services staff members and others in ETS on existing and new technology.

• Lead upgrades and installations of A/V systems across the company network.

TELECOM ANALYST 11/2011 – 06/2012

• Monitor all company circuits for usage, errors and overall status, using SolarWinds.

• Coordinate trouble resolutions with end-user and vendor of trouble circuits.

• Address daily user trouble tickets dealing with Cisco UCM and Unity systems.

• Maintain high-level business SLA’s and network availability, reliability, and performance.

• Manage the convergence project of network circuits at various sites nationwide.

INSTALLER L3, RIGHTECH, FT. LAUDERDALE, FL 07/2010 – 10/2011

• Installation of equipment used in voice, video, fiber optics and data networks.

• Analyze, plan, layout and assign installation activity to other installation personnel.

• Installation of cable, wiring, and telecommunications equipment in Central Office facilities.

• Worked with iron work/bays/equipment rack installation, DC power.

• Understanding of wire wrapping/color code, blueprint/schematic reading and method of procedures.

CO TECH I, NUVOX COMMUNICATION, MIAMI FL 07/2001 - 06/2010

• Managed rolling out of lines and all remote testing of digital systems, ranging from T1 to OC48 and DWDM Circuits.

• Test, monitor and fix circuits on the network using equipment such as T-Berd, OTDR, and power meters.

• Perform T1 loop qualification test from customer's demarc, utilizing company supplied software and test sets.

• Configuration & Turn-up of Adtran/Cisco equipment for voice and data service at customer locations.

• Conduct site surveys as described in the site survey procedures.

NETWORK OPERATION TECHNICIAN, B.T.L., BELIZE CITY, BELIZE 08/1998 - 06/2001

• Provide service order assistance on Class 5 switch: DMS, 5ESS or EWSD and collo equipment (DACS, muxes, etc.)

• Performed and maintain many Network Element Database backup.

• Worked with numerous makes of the T1/T3 multiplexers.

• Perform PM inspections of all network support or backup equipment like Generator, UPS, FSS and HVAC systems.

• Perform restoration procedures to prevent impending call processing outages.

SKILLS

• 16 years of experience in maintenance, installation, operation, and repair of communications equipment.

• Ability to lead and manage complex projects.

• Strong in VoIP, Optical Amplifiers, Optical Cross Connects, And Intelligent Switching and Routing.

• LAN/WAN Networking Cisco Routers, Switches, Bridges, Servers, Hubs.

• Computer Expertise: Mac, Windows, PC Hardware, MS Software, etc.

CERTIFICATIONS

• T1/DS3 Certified

• Fiber Optics Installation/Splicer Certified

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