Sheena E. Sherman

** ******* **** ***** ***** Peters, MO 63376 636-***-**** aco7f3@r.postjobfree.com

SKILLS SUMMARY

A dedicated and hardworking professional with over 15 years of experience in secretarial, reception and

operations seeks to secure a consultant position within a respected local corporation. Offering a unique

combination of professionalism and creative problem solving, a willingness to work towards greater

administrative and software training to remain dedicated and presently relevant to task and client. Skilled in

Microsoft Office Applications, SalesForce, Vantive, photo editing software, AutoCAD, and

International/National travel planning.

EDUCATION

Francis Howell North High School, Saint Peters, MO, 1998-2001

General Education -Diploma 3.8 GPA

Lindenwood University Saint Charles, MO 63303

Over 2 years of General Studies with emphasis on Criminal Justice and Philosophy

Auburn University

Online Paralegal Certification Classes

Missouri Notary Public – 2013- 2015

Saint Charles Community College – Enrolled for 2015 Summer Classes:

QuickBooks Series, Part 1

Creating Websites Series A

EXPERIENCE

Savvis, Inc. / CenturyLink –Contracted through Apex Systems May 2014- Present

Sales Ops / Systems Analyst

• Retain integrity of current billing accounts and account assignments by ensuring all applicable

information has been input into Sales force to eliminate duplication of accounts.

• Work with Sales team and operations representatives to understand business needs and translate

those needs into requirements.

• Working knowledge of a databases not limited to CRM databases (Salesforce.com)

• Support sales and sales operations organization and drive productivity through use of

SalesForce.com

• Ensure all process changes are executed accordance with company policies and are

communicated appropriately

• Develop and foster relationships with key regional stakeholders and opinion leaders

• Participate in a team environment to support ever changing reporting requirements of the

business

• Ability to multitask, stay flexible and prioritize accordingly in a fast paced environment.

• Continuously stay up to date with latest trends and industry best practices

• Responsible for the Account Approval process for new account management across multiple

sales regions.

Le Cordon Bleu Saint Peters, MO

January 2014- May 2014

Part Time Receptionist/ Admissions

• Answer ten line phone systems

• Input New Enrollments for 7+ Admission Representatives

• Work within the software of PeopleSoft, CampusVue, ImageNow to update 100+ students and

their files

• Responsible for Incoming/Outgoing mail, printer, scanner and DataCard machine

• Coordinate phone leads and send reminders/blasts to Representatives for their usage

• Keep an orderly Front Desk with cleanliness and pride

• Greet every guest and have them sign in, in turn promptly contact the person they are in need

of.

• Responsible for every part of the Enrollment process, most expressly, the Proof of Graduation

for Prospective Students.

Mid America Property Partners Saint Peters, MO

Temporary Contract Position September 2013- January 2014

Receptionist/ Assistant

• Answer five line phone systems

• Input New Listings for 12 agents and 2 owners

• Work within the software of ACT Sage, MARIS, Microsoft, Equator etc.

• Responsible for Incoming listings, expired, active, overdue listing updates, extensions and price

reductions

• Coordinate phone leads and lockbox codes for all properties

• Enter field notes from Agents as they view, winterize and review each property on a daily basis

• Designed proof for Homes Magazine issue every month with description, selling price and

picture

• Discuss with each Lead their duties for the day and direct all potential customers to their cell

phones or designated extension.

Brinker & Doyen, Clayton, MO

Temporary Contract Position

Assistant/Receptionist May 2013 – September 2013

• Responsible for answering phone, receiving faxes which were coded and made of record

• Utilized voice call, paging system and written messages for 24 attorneys daily

• Sorted UPS, USPS, and FedEx mail 1-2 hours daily searching for Motions, Hearing, Change of

Venue notices to which were then copied and given to corresponding secretaries for each respective

attorney’s Weekly Docket

• Welcomed and greeted all litigates, court reporters, insurance consultants as needed on a daily basis

regarding the taking of depositions, recorded interrogatory statements, doctor malpractice rebuttals,

etc.

• Responsible for running Conflict of Interest checks on every new case filed; including an online

research process as well as going back to old records, minute cards, and binders with previous

cases to safeguard the company from COI potentiality

• Opened new cases for attorneys. Responsibility consisting of filling out labeled accordion files with

a new Case Code, Plaintiff’s Attorney information, Claim number, Date of Loss, and whom the case

has been opened for. Folder was then coded with corresponding attorney’s initials. Defendant’s

name and attorney information was compiled with Claim number, policy number etc. Folders were

then distributed to secretaries who handled the specific case(s) in question.

Cass Information Systems, Inc. Bridgeton, MO 63044

Secretary/Receptionist/Exception Control analyst

October 2007- March 2013

• Responsible for opening Cass Commercial Bank and Cass Information Systems each morning by

unlocking the doors, distributing mail, booting phone systems and making coffee in (3) kitchens

• Planned travel arrangements both domestic and international, online and through agencies. Travel

included but not limited to booking hotel, arranging airfare, securing a rental car and taxi

to/from destinations.

• Maintained contact with facility vendors including Office Max, Ronnoco Coffee, Surety

Refrigeration, NSC Diversified, Recall, Growing Green, Abney Lawn Service

• Practiced extensive marketing research by use of LinkedIn, Facebook, and Survey Monkey in hopes

to derive information to be compiled into Cass’ SalesForce database where emails

and questionnaires were studied for new business’ location and client’s positional changes.

• (4) Four years of Data Entry on Multimodal Transportation Waybills for Ford Motor

Company. Duty to reconcile bills with waybills’ point of delivery (POD) and its wire transfer

information. Done in (4) four-hour increments daily

• Scheduled companywide Outlook calendars for over 100 Client Account Representatives and

Managers upon request

• Visitor setup consisting of creation of name badges, coffee/tea set-ups, catering requests, etc.

Technical Skills

Microsoft Suites

• Microsoft 2008 and 2010 Outlook, Excel, PowerPoint and Word, Publisher

• Extensive researching abilities utilizing all forms of media including but not limited

to LinkedIn, Survey Monkey, SalesForce, and Casenet, CampusVue, CintrixXN APP, Cisco

Systems, Supply Chain, Vantive

Familiar with EQUATOR, MARIS, MLS Network, ACT Sage and all MO Real Estate verbiage

and restrictions, and rules.

Typing and other Secretarial Abilities

• 65 wpm, 500 wpm read 9,900 ksph, 98% accuracy-10 key, printer maintenance, label

machine, certified mail, etc.

Contact this candidate