Theresa LaFratta

* ******* ******

Thorold, ON

L2V 0B9

905-***-****

aco78p@r.postjobfree.com

Professional Experience:

Vintage Hotels

Corporate Sales Coordinator May 2014 – April 2015

Prepared proposals, estimates and contracts along with conducting property

tours and lunches with clients

Worked closely with clients on their requested event details and inquiries,

arranged payment schedules, and followed up with clients when contracts were

due. Created welcome and thank you cards for each of our clients upon arriving

and departing. Greeted the group conveyor(s) when the Sales Manager was out

of the office

Took inquiries for day meetings, prospected new and existing clients on a weekly

basis

Researched new companies and contacts for prospecting based on market

segments

Coordinated all event details with the Conference Service Managers to ensure

nothing is missed

Worked with the sales team in preparing group files, direct mail programs,

create analytics sales reports for the sales managers, faxing and filing.

Maintains and updated all necessary sales tools including menus, management

info, sales kits and brochures.

Nine West

Assistant Store Manager June 2012 – May 2014

Setup the store for promotional days, and put together all promotional signage

to merchandise the sales floor.

Completed all store ordering on a monthly basis & ensured that all supplies were

well stocked.

Coached all associates and motivated them to focus on promoting our product,

while offering exceptional customer service.

Encouraged the team & assisted with driving sales and achieving sales goals on a

weekly, monthly and annual basis.

CWD Limited

Sales Assistant –National Account Level April 2011 – June 2012

Communicated on a daily basis with store buyers; conducted store audits in

order to create Competitive Product Analysis.

Created promotional opportunities, pricing for current or new items and

introducing the products to all accounts, along with loading content and images

on account sites

Prepared presentations, monthly sales reports, and exceeded monthly sales

goals.

Worked closely with the marketing and operations department on a daily basis

to ensure all assignments are being completed efficiently.

Niagara’s Finest Inns – Shaw Club Hotel & Spa

Guest Services Manager October 2009 – April 2011

Managed monthly budgeting, scheduling expenditures, and maintained

customer confidence by maintaining high customer service levels. Also

maintaining #2 on the biggest travel feedback site Trip Advisor for Niagara -on-

the-Lake.

Trained & manage associates; lead staff meetings and daily pre-shift meetings.

Organized and inputted all account receivable amounts and collected

outstanding amounts from 3rd party billings and/or groups.

Organized, and set up all meetings; organized billing arrangements.

Fallsview Casino & Resort

Marketing – Players Advantage July 2008 – April 2009

Promoted new campaign’s and incentives on becoming a member at the

Fallsview Casino

Issued complimentary vouchers for concerts, dinners, transportation, when

applicable.

Fallsview Casino & Resort

Marketing – Tour Bus Greeter (Part-Time while in school) July 2007 – May 2008

Greeted Patrons to the Fallsview Casino Property, informed them of all the

necessary information that is needed.

Observed patrons play for early departures.

Club Roma

Special Events Coordinator (Co-op) April 2007 – October 2007

Prepared contracts with the couples, and reviewed specific details for their

wedding day.

Scheduled staff according to budgets and number of events.

Opened up a summer snack bar for all outside activities; was responsible for

ordering stock, staffing and opening and closing the shop.

Created a public relations department, and developed corporate packages for

companies to hold meetings and events at the Club Roma venue

Great Wolf Lodge

Guest Services – Reservation (Part-Time while in school) March 2006 – April 2007

Part of the “Opening Team” for Great Wolf Lodge.

Communicated and booked guests reservations, along with upselling clients.

Worked in retail for 6 months before I was transferred to Guest Services

“Reservations”

Education Background

Niagara College

Tourism Management Business Development September 2006 – April 2008

Accounting, Business Communications, Computers & Software

International Marketing, Tourism Marketing, Tour & Planning assessment, Sales

Event Planning, Eco Tourism, Niche Tourism, Human Resources

Saint Michael High School September 2001 – June 2005

Other Accomplishments

Able to speak fluent in Italian and can perform partial sign language

Organized the 2014 Bethlehem Housing Toy Drive on behalf of Vintage Hotels

Received Peer Helper Award 2001

I have also obtained CPR & First Aid for 2010 and I also have my Smart Serve

References Available Upon Request

Contact this candidate