Christopher A. Cook, CDP

Address: *** **** ***** *******, ** 23666 Email: aco78n@r.postjobfree.com

Cell: 757-***-****

Objective / Summary:

Dynamic and Results-Oriented Management Professional seeking new and challenging administrative career opportunities

to provide quality service to the customer as well as exceed all organizational goals.

Education and Certifications:

Education

Stratford University Online: Bachelors of Science in Health Care Administration

Expected Graduation Date June 2016

Certifications

Certified Dementia Practitioner (CDP)

National Council of Certified Dementia Practitioner’s- Completed June 2014

CPR and First Aide Certified

American Heart Association- Completed June 2013

Certified in Development of UAI’s & ISP

Virginia Department of Social Services- Completed 2014

State Certified Alzheimer’s Activities Professional

Alzheimer’s Association- Completed 2014

Health Care Professional Experience:

Memory Care Director, Commonwealth Assisted Living at Hampton

April 11th, 2014-January 19, 2015

Responsible for all operations of a 56 bed Alzheimer’s and Dementia Care Neighborhood to include Overseeing

the day-to-day operations of the Memory Care Neighborhood, resident ADLs and care, staffing, Alzheimer’s and

Dementia specific training, Dining Services, Environmental Services, delivering of Alzheimer’s and Dementia

Specific Activity Programming.

Oversee and manage a care team composed of 27 individuals.

Performed daily unit audits and inspections to ensure the unit is within state requirements.

Completion and updating of UAIs, ISPs, and other assessments specific to the Memory Care Neighborhood.

Participate in Care Plan meetings, family meetings, and support group meetings.

Facilitated an Alzheimer’s and Dementia Support Group once a month for the community families and the outside

community.

Conduct the training and coaching of staff for the Memory Care Neighborhood to include new hire orientation,

monthly trainings and yearly required trainings.

Responsible for all resident admissions and discharges on the Memory Care Neighborhood.

Manager on Duty 24/7 for the entire building twice a month.

Interim Bridge to Rediscovery Director/Nurse Assistant, Morningside Assisted Living & Memory Care

May 24, 2013- April 11, 2014

Responsible for all operations of a 26 bed Alzheimer’s and Dementia Care Neighborhood to include Overseeing

the day-to-day operations of the Memory Care Neighborhood, resident ADLs and care, staffing, Alzheimer’s and

Dementia specific training, Dining Services, Environmental Services, delivering of Alzheimer’s and Dementia

Specific Activity Programming.

Development and implementation of a coordinated Interdisciplinary program that meets the needs of the residents

on the unit

Bridge to Rediscovery Employee Relations- Hiring, Disciplinary Action, Training, Yearly Job Performance

Evaluations for 20 Employees.

Conducted Family meetings for Level of care increases, resident status updates and to address any concerns the

family may have

Received no violations on my unit during the yearly DSS State Inspection

Drastically Reduced incidents and behaviors on the unit by implementing more programming

Performed Manager on Duty once a month; Responsible for the entire building

Registration Representative/ Patient Accounting Representative, Riverside Health System

April 9, 2012- December 31, 2012

Accurately registered patients in the registration system and compiled time of service payments from patients

Utilized a multi-phone line system to get information from nurses and other medical personal as well as outside

callers. Transferred calls when necessary.

Organized charts for one day surgeries

Correctly used electronic medical record system to retrieve doctor orders for patients

Upgraded patient registration accounts if status changes.

Achieved 99% accuracy rates or higher in the AHIQA system we used to register patients

Promptly posted both patient and insurance payments to the patients accounts

Accurately posted payments to the correct charge and date of service to allow physicians timely payment.

Reported any payments made on a collection status account to collection agency.

Utilized proper codes in the billing system to make sure the right insurance companies where documented as

paying.

Achieved production every month

Dietary Aide/ Cook, Morningside Assisted Living & Memory Care

July 2, 2008- March 2, 2011

Properly served the residents in the dining room

Effectively sanitized the whole dining room and kitchen after meals

Neatly set tables in the dining room

Washed all dishes/Bused tables

Made nutrition "snack" carts for the residents in between meals

Assisted Cook with anything that needed to be done and filled in as cook when needed

Achieved The Going Above and Beyond Award numerous times

Achieved Perfect Attendance award

References available promptly upon request

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