Paula K. Gruettner aco75w@r.postjobfree.com

***** ****** ******* ****: 214-***-****

Dallas, TX 75254

QUALIFICATIONS

Approximately 20 years of customer service experience ?

Approximately 5 years Administrative experience ? Very proficient with

computers, including software and applications

Organized ? Detail-oriented ? Multi-tasker ? Quick learner

SKILLS

Data Entry ? Multiple Phone Lines ? Training ? Customer Service ?

Supervisor ? Manager Scheduling ? Administrative Assistant ? Accounts

Payable ? Accounts Payable ? MS Word ? MS Excel

EXPERIENCE

ARS Home Solutions - Dallas, TX. 6/2013 -

Present

Builder Scheduling Manager

. Schedule product installations for new home builders

. Schedule product activations for new home buyers

. Set, confirm, and follow up sales staff appointments

. Organize and maintain employee calendar and scheduling

. Create, edit, and maintain daily, weekly, and monthly sales reports

. Customer Service and Sales

Macys - Houston, TX. 9/2011 - 2/2012

Retail Sales

. Opening store, restocking store, prepare cash registers for opening

. Closing store, clean up sales floor, close and cash out cashiers

register

. Assist customers with products, questions, and check out

. Run credit applications, apply discounts, cash and credit transactions

. Customer Service and Sales

Southern Style Marketing Solutions - Dallas, TX. 4/2009 -

8/2010

Communications Associate

. Inbound and outbound consumer marketing calls

. Scheduled appointments for home roofing inspections

. Assisted with assigning employee daily tasks

. Customer Service and Sales

Prudential Fox and Roach - Devon, PA. 2/2007 -

10/2008

Consumer Consultant

. Worked with new home builders to ensure timely homeowner move in

. Assisted new homeowners with move in process

. Scheduled new homeowner move in utilities and other needs

. Homeowner friendly software development

. Communications, data-entry, account updates

. Customer Service and Sales

Brinker International - Dallas, TX. 1/1996-

12/2006

Corporate Trainer

? Employee training and opening for four stores

? Assisted with creating weekly employee schedules

? Supervised and lead shift of up to 20 employees

? Customer service, preparing food, drinks, and surrounding areas

? Open and close store, cash and credit transactions

? Customer Service and Sales

EDUCATION

Brookhaven College 1992-1994

Business Administration

Sales Administrator Administrative Assistant Executive Assistant Recruiter

Receptionist Front Desk

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