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Reston, VA
... I tested the Commercial-off-the-Shelf (COTS) software to be integrated for execution with the Multi-Channel Contact Center approach being used by TRICARE Call Center agents. Verified test plans and procedures for the DoD W-TIC and developed, ...
- Mar 28
Reston, VA
... Provided On Call Support and troubleshooting SAN related issues. Configured, administrated zones/zone sets on Cisco switches using Fabric Manager and Brocade Fabric Manager respectively HP Blade servers. Configured FAST VP on VMAX. Created Fast VP ...
- Mar 28
Silver Spring, MD
... Health Philadelphia, Pennsylvania (2018-2019) ● MBA in Pharmaceutical & Healthcare Business, Philadelphia College of Pharmacy, University of The Sciences, Mayes College of Healthcare Business and Policy Philadelphia, Pennsylvania (2018-2021) ● ...
- Mar 27
New Market, MD
... •Worked for advanced features such as Auto Callback (ACB), Schedule Callback (SCB), Join Call, Reschedule, FYI, Action items, My Projects, Notifications (Text notifications, SMS notifications), verification of IVR prompts and VoIP calls, call ...
- Mar 27
Washington, DC
... SKILLS Debugging Troubleshooting and diagnostics Application installations Application software testing System upgrades Issue diagnosis and resolution Help desk assistance Call Center Operations Technical troubleshooting Software upgrades Hardware ...
- Mar 26
Silver Spring, MD
... ●Developed SIM BOX Reporting Solution, reducing fraudulent call instances by 50%. ●Supported Campaign Management solutions for Marketing Team. ●Designed and implemented user security models in KOREK BI architecture. Senior Data Warehouse/BI ...
- Mar 25
Washington, DC
Teresa Richardson Washington, DC ***** ad4j61@r.postjobfree.com 202-***-**** Work Experience Certified Pharmacy Technician Costco Wholesale - Washington, DC March 2017 to May 2022 Pharmacy Technician Rite Aid - Washington, DC February 2001 to March ...
- Mar 25
Fair Oaks, VA, 22030
... answered patients' call lights and requests; reporting observations of the patient to nursing supervisor. Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; ...
- Mar 24
Falls Church, VA
... extensions, MAC addresses, call flows etc. • Input and imported configuration data to the Hosted PBX • Assisted in hot cutovers and post cutover troubleshooting and corrections GlobalPhone Corp. Page 1 of 3 19 years 2 months Rates & Routing ...
- Mar 23
Washington, DC
... Trained and mentored new support technicians, increasing team knowledge, and reducing overtime costs by 25% from on-call engineers. Improved backup success rates from 80% to 97% by resolving repetitive failures ultimately increasing revenue by $.8M ...
- Mar 22