T HOMAS BEAUD I N

TECH N ICAL WR I TER, BUS I NESS ANALYST

QUANTOMM7017@GMA IL.COM

479-***-****

C ORE COMPETENC I ES

I A M A P ROVEN T ECHN ICAL WRITER A ND B USI NESS A NALYST E XPER IENCED I N WORK ING W ITH U SER,

M ANAGEMENT, P RODUCT A ND E NGI NEER I NG T EAMS T O C LEARLY, CONC ISELY, A ND ACCURATELY

20 Y EARS .

G ENERATE V ITAL D OCUMENTAT ION CONTEN T F OR M ORE T HAN

MY D OCUMENTAT ION H AS I NCLUDED O NL I NE H ELP, U SER G U IDES /MANUALS, W H I TE PAPERS, D ESIGN

SPECIF ICAT IONS, SYSTEM M ANUALS, A ND O F COURSE S OP S ( POL IC IES ), P ROCEDURES, A ND

P ROCESSES .

I CAN C REATE D OCUMENTAT ION I N M ANY F ORMS, I NCLUD I NG T ECH N ICAL A PI R EFERENCE

D OCUMEN TS A ND D EVELOPER G U I DES, COLLABORATI NG W ITH E NG I NEER I NG A ND P RODUCT

M ANAGEMENT T EAMS T O P ROVI DE D OCUMENTAT ION T HAT I S ACCURATE, COMPREHENS IVE, A ND

U SABLE .

I A M SKILLED I N E D I T I NG, C LARIFY I NG, A ND P ROOFREAD I NG D OCUMEN TS WRITTEN BY O THERS, A ND

M ANAGE COMPLEX D OCUMENTAT ION P ROJECTS . I H T ML, XML,

A M A LSO FAM IL IAR W ITH A ND

O T HER P OPULAR T OOLS .

J OB H ISTORY

JANUARY 2013 – DECEMBER 2014

Q UANTOMM I NC . – L AS V EGAS, N EVADA

TECH N ICAL WR I TER, BUSI NESS ANALYST, LEAD INSTRUCT IONAL DESIGNER, PM

●I R ESEARCHED, P LANNED, A ND AUT HORED A COMPREHENS IVE BUSI NESS P LAN E XECUT IVE

A ND

SUM MARY F LOR IDA

F OR I NVESTORS I N T EN T U PON L AUNCH I NG A F LEET O F COFFEE K IOSKS AROUND

U SA

T HE S OUT HEASTERN

● AS A BUS I NESS ANALYST, I R ESEARCHED T HE V IAB IL I TY O F T HE B US I NESS

●I P M, R ESEARCH

M ANAGED T HE R ESEARCH P ROJECT AS A A ND A LSO T OOK PART I N T HE ACTUAL

ANALYSIS (SDLC)

A ND S OFTWARE D EVELOPMEN T L I FE CYCLE P HASES

● AS A P M, I A DD IE M ODEL T O E NSURE T HE CAPTURE O F M ET HOD ICAL, R EL IABLE

F OLLOWED T HE

B US I NESS R EQU I REME NTS

●I E XECUT I VE SUM MARY F OR I NVESTORS, U SI NG CAPT IVATE P OWER P OI N T

AUT HORED A N A ND

T OOLS

●I G ENERATED O NBOARD I NG CONTENT A ND E L EARN I NG M ODULES F OR N EW H I RES, I NCLUD I NG

Q U I ZZES

MY I NSTRUCT IONAL D ESIGNER :

O NGO ING D UT IES AS A N

● CONDUCT N EEDS A NALYSES T O P ROVE A ND E NSURE T RA I N I NG N EEDS

● R ESEARCH A ND L IST N EW L EARN I NG O BJECT IVES

● D ETERM I NE ( I NSTRUCTOR -LED, WEB-BASED, E TC .)

T HE T YPE O F T RA I N I NG

● WORK W IT H M ANAGEMEN T, P EERS A ND E MPLOYEES T O G ENERATE T RA I N I NG CONTE NT

● AU T HOR, B ENCHMARK A ND U PDATE T RA I N I NG G U I DES, WORKBOOKS, H ANDOUTS, A ND

WBT S

● ASSESS T HE E FFECT I VE NESS O F T RA I N I NG T HROUGH Q U IZ A ND T EST R ESULTS

● D EVELOP A ND U T I L I ZE Q U IZ A ND T EST EVALUAT ION T OOLS

● CONDUCT T RA I N I NG EVALUAT IONS V IA D ISCUSSIO NS W I T H S TUDENTS /EMPLOYEES

N OVEMBER – D ECEMBER 2012

CONTENT M ASTER M ICROSOFT P ROJECT T EAM – R EDMOND, WA

T ECH N ICAL WR I TER

T H IS ASSIGNMENT WAS A S PECIAL S HORT -TERM G IG WORK ING W I T H M ICROSOFT O FF ICE 365 P ROJECT

CONTEN T M ASTER CONSULT I NG T EAM . WE P RODUCED P ROFESSIONAL -GRADE

M ANAGERS A ND T HE

P ART NER CONFERENCE .

COURSEWARE A ND M ARKET I NG D EMOS F OR A TTENDEES O F A WORLDWI DE

SEPTEMBER - D ECEMBER 2012

3SHARP SHAREPOI NT B I TEAM – SEAT TLE, WA

T ECH N ICAL WR I TER, BUSI NESS ANALYST

T H IS 3SHARP SHARE P OI NT

ASSIGNMENT I NVOLVED WORK ING W I T H D EVELOPERS A ND A NALYSTS T O

P RODUCE P ROFESSIONAL -GRADE D EMOS A ND H ANDS -ON L ABS F OR A TTENDEES O F A WORLDWI DE

SHARE P OI NT CONFERENCE .

J ULY – SEPTEMBER 2012

A MAZON – SEATTLE, WA

T ECH N ICAL WR I TER

T H IS AMAZON

ASSIGNMENT P LACED M E W IT H A S PECIAL D OCUMENTAT IO N T EAM T O R ESEARCH A ND

SOP S ( STANDARD O PERAT I NG P ROCEDURES ) I M MED IATELY N EEDED BY AMAZON ' S N OR CAL

D OCUMENT

AWS DATA C ENTERS T O M EET F EDERAL COMPL IANCE R EQU I REME NTS . THE I

CONTE NT P RODUCED

AMAZON AGWS

I NVOLVED T HE M A I N TENANCE O F E LECTR ICAL A ND COOL I NG SYSTEMS T HAT S UPPORTED

IT S ERVER FARMS .

APR I L – J ULY 2012

M ICROSOFT - R EDMOND, WA

T ECH N ICAL WR I TER, BUSI NESS ANALYST

IN T H IS ASSIGNMEN T, I SUBSCR IPT IO NS T EAM,

S ERVED AS A B US I NESS E COSYSTEM WRIT ER F OR T HE

( USE CASES, SCENAR IOS ) T O

D EF I N I NG A ND D OCUMENT I NG B US I NESS R EQU I REME NTS A ND U SER S TOR IES

H AN D -OFF T O SOA I T E NG I NEER I NG P ERSON NEL .

J U NE 2010 – D ECEMBER 2011

A T&T MOBIL I TY - B OTHELL, WA

T ECH N ICAL WR I TER, BUSI NESS ANALYST

IN T H IS ASSIGNMEN T I R ESEARCHED, C REATED, E D I T ED A ND M A I NTAI NED T ECH N ICAL ECOMMERCE SALES

CI NGLE P OI N T

D OCUMENTAT IO N F OR A U SER A PPL ICAT IO N T HAT S TORED A ND T RACKED I N FORMAT ION

ABOUT O NBOARD I NG E MPLOYEES, A ND T RACKI NG L OCAT IO NS, CONTRACTS, SALES H I ERARCH I ES .

D ECEMBER 2008 – J U NE 2010

N EW ENERGY FUELS – H OUSTON, TX

I NSTRUCT IONAL D ESIGNER, T ECH WR I TER, BA

T H IS ASSIGNMENT H AD M E I DE N T I FY B USI NESS R EQU IREMENTS A ND C REATE G ENERAL D OCUMENTAT IO N F OR

A LL FACETS O F A N EW STARTUP B IOD IESEL B USI NESS .

SEPTEMBER – D ECEMBER 2008

J .P. MORGAN CHASE - M ANHATTAN, NY

T ECH N ICAL WR I TER, BSA

IN I C REATED, F ORMATTED, A ND E D I T ED T ECH N ICAL T RAD I NG -SYSTEM D OCUMENTAT IO N

T H IS ASSIGNMEN T

J .P. M ORGAN CHASE R ISK M ANAGEMENT T EAM . I WORKED W I T H F IVE D I F FEREN T S UBJECT -

WI T H A

M ATTER E XPERTS T O R ESEARCH, D ES IGN, C REATE, A ND M A I NTAI N D ISASTER -RECOVERY D OCUMENTAT IO N,

I NCLUD I NG FAILOVER SCR IPTS A ND B US I NESS -CONT I N U I TY SCENARIOS .

N OVEMBER 2007 – AUGUST 2008

A T&T WIRELESS - B OTHELL, WA

T ECH N ICAL WR I TER, I NSTRUCT IONAL D ESIGNER, T RAI NER

IN I C REATED A ND M A I NTAI NED T ECH N ICAL E C OMMERCE CATALOG D OCUMENTAT IO N,

T H IS ASSIGNMEN T

I NCLUD I NG U SER G U I DES, D EVELOPER G U I DES, API S, SDK S, P OL IC IES, P ROCEDURES, WORK

I NSTRUCT IO NS, R ELEASE N OTES, T U TOR IALS, U SER I N TERFACE T EXT, A ND E RROR M ESSAGES .

J ULY – SEPTEMBER 2007

M ICROSOFT - R EDMOND, WA

TECH N ICAL WR I TER, CONTEN T COORD INATOR, ED I TOR

T H IS ASSIGNMENT H AD M E CO -MANAGE A ND E D I T D OCUMENTAT IO N F ROM A LL M ICROSOFT SERV ICE L I N ES .

D ECEMBER 2006 – J U NE 2007

E XPED IA - B ELLEVUE, WA

BUS I NESS P ROCESS ANALYST, T ECH N ICAL WR I TER

D UR I NG I E XPED IA

T H IS ASSIGNMEN T S ERVED AS A M EMBER O F A N T EAM T ASKED W IT H O RCHESTRAT I NG

E XPED IA ’S CALL C ENTER CASE -MANAGEMENT WORKFLOW .

T HE I MPROVEME NT O F

F OR 1987-2006, P LEASE

M ORE J OB H ISTORY F ROM SCROLL D OWN

E DUCAT IO N

● P R I NC I P IA COLLEGE, I LL I NO IS - M AJORED H ISTORY, J OURNAL ISM, E NGL IS H ;

IN

P LAYED VARSI TY BASKETBALL, 4 Y EARS, SERVED AS T EAM CAPTAI N .

● SAN D I EGO I BM T RAI N I NG COURSES - AT TEN DED I BM

T WO T ECH N ICAL T RA I N I NG

COURSES A NNUALLY, T O E N HANCE A ND A UGMENT M Y T ECH N ICAL U NDERSTAND I NG A ND H AN DS -ON

S KILLS S ET .

R EFERENCES

E R IK SWART – M ICROSOFT P M, D EVELOPER, B USI NESS A NALYST ( ER IK @ H -GEAR .NET )

SIXT

S UN IL KHANNA – SR . BUS I NESS ANALYST, P ROJECT M ANAGER (S U N I L K HANNA @ IZO N .NET )

VER

M ARK CORNEL I US – M ASTER CARD P M, T ESTER, SQL ( MARK 540@YAHOO .COM )

S PECIAL IST

PRE-2007 JOB HISTORY

IN T HE COURSE O F M Y 25-YEAR I T I

CAREER HAVE U SED T HE F OLLOWI NG S KILLS T O COMPLETE P ROJECT

D EL IVERABLES :

● R ESEARCH, P LAN, D ES IGN, A ND D EL IVER U SER A ND T ECH N ICAL CORPORATE

D OCUMENTAT IO N A ND E ND -USER T RA I N I NG COURSEWARE

● R ESEARCH, P LAN, D ES IGN, D OCUMENT A ND D EL IVER B US I NESS R EQU I REME NTS,

F UNCT IONAL A ND O PERAT IONAL S PECI F ICAT IO NS

● F ACIL ITATE JAD A ND W H I T EBOARD S ESSIONS W IT H P ROJECT STAKEHOL DERS T O

E NSURE T HAT B US I NESS R EQU I REME NTS R EFLECT T HE WANTS A ND N EEDS O F B US I NESS U SERS,

M ANAGEMENT, A ND A LL O T HER P ROJECT T EAMS

● COLLABORATE W IT H S UBJECT -MATTER E XPERTS (SME S) U SER T EAMS T O FACIL ITATE

BA R ESULTS, U SER /TECH N ICAL D OCUMENTAT IO N, A ND

T HE D EVELOPMENT A ND M A I N TENANCE O F

T RA I N I NG D EL IVERABLES

● CREATE D OCUMENTAT IO N S UCH AS U SER G U I DES, T ECH N ICAL R EFERENCE G U I DES,

SOP S, E NV IRONMEN T D IAGRAMS, Q U ICK -START G U I DES, FAQS, A ND R UNBOOKS

SEPTEMBER – D ECEMBER 2006 M ICROSOFT - R EDMOND, WA T ECH WR I TER, BA

M ARCH – SEPTEMBER 2006 CACI, I NC . - CHAN T I LLY, VA BA, T ECH WR I TER

AUGUST 2005 - M ARCH 2006 M ICROSOFT - SEATTLE, WA T ECH WR I TER, BA

M ARCH - AUGUST 2005 SYMANTEC - K I RKLAND, WA & CUPERT I NO, CA T ECH WR I TER,

T RAI NER

J ANUARY - M ARCH 2005 M ICROSOFT - R EDMO ND, WA T ECH WR I TER, BA

SEPTEMBER - D ECEMBER 2004 F LOW I N TERNAT IONAL - K ENT, WA SOX ANALYST, T ECH

WR I TER

J U NE - SEPTEMBER 2004 M ICROSOFT - R EDMO ND, WA T ECH WR I TER

M AY - J U NE 2004 A DT SECUR I TY/TYCO – D ENVER I NSTRUCT IONAL D ESIGNER, T RAI NER

DECEMBER 2003 - MAY 2004 U N I F IED WESTERN GROCERS - L OS ANGELES SOX

ANALYST, T ECH WR I TER

N OVEMBER – D ECEMBER 2003 GARM I N - K ANSAS CI TY SOX ANALYST, T ECH WR I TER

O CTOBER - N OVEMBER 2003 C INGULAR WIRELESS - B OT HELL, WA T ECH WR I TER,

I NSTRUCT IONAL D ESIGNER

SEPTEMBER - O CTOBER 2003 BOE ING - R ENTON, WA SOX ANALYST, T ECH WR I TER

J U NE - SEPTEMBER 2003 A T&T WIRELESS - SEATTLE T ECH WR I TER, I NSTRUCT IONAL

D ESIGNER, T RAI NER

APR I L 1999 - M ARCH 2003 P REMERA BLUE CROSS – M OU NT LAKE T ERRACE, WA T ECH

WR I TER, BA, ANALYST

1987 - 1999 Q UANTOMM I NC. - N EW YORK CI TY T ECH WR I TER, I NSTRUCT IONAL D ESIGNER,

T RAI NER

D UR I NG 12 Y EARS I 1987 A ND 1999, I COMPLETED CONSULT I NG S T I NTS F OR :

T HE WORKED B ETWEEN

● V OICESTREAM B OTHELL, WA T ECHN ICAL WR I TER

● M ERRILL L YNCH N EW J ERSEY T ECHN ICAL WRI TER

● M EMOR IAL SLOAN -K ETTER I NG C ANCER H OSPITAL N EW Y ORK T ECHN ICAL WR I TER

● Q UEST D IAGNOSTICS N EW J ERSEY T ECHN ICAL WRI TER

● D EPOSITORY T RUST C OMPANY N EW Y ORK T ECHN ICAL WR I TER

● D ATA T REK C ARLSBAD, CA T ECHN ICAL WR I TER

1969-1987 SAN F RANCISCO P ROFESSIONAL J OURNAL IST, SPORTSWRI TER, SPORTS E D I TOR,

M ANAGI NG E D I TOR

AS A P ROFESSIONAL J OURNAL IST, I WROTE D AILY S PORTS S TOR IES, F EATURE ART ICLES, A ND COLUM NS F OR

O REGON CALI FORN IA N EWSPAPERS, ASSOCIATED P RESS, A ND U N I T ED P RESS

VARIOUS A ND

I N TERNAT IONAL .

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