Kiesha L. Porter, MBA

919-***-**** (C) aco70g@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Proficient with Microsoft Word, Excel, PowerPoint, Access, and Outlook.

• Experience working with Excel including formulas, pivot tables, mail merges, Vlookup, and macros.

• Experience with manipulating data in SQL.

• Ability to communicate progress and results to various corporate levels, organizations, and vendors.

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WORK EXPERIENCE

Project Manager June 2014 – October 2014

Allscripts Raleigh, NC

• Managed between 12-15 projects at a time.

• Implementation of project with customers from Kickoff to Go Live.

• Lead virtual training with customers/clients through MS Lync.

• Resolved customer’s concerns when patient data is unable to flow through portal.

• Assist the client identify solution gaps and develop solutions which add value to the customers.

• Analyze, resolve/escalate problems encountered by the team due to the implementation of the EHR

products.

• Tracking projects for budgeting analysis of project through Clarity.

• Support the User Acceptance & Operations testing of the system with the client.

Support Consultant Associate September 2012 – November 2013

Allscripts Raleigh, NC

• Analyzed cases to troubleshoot and document cases in SalesForce for customers to monitor.

• Analyze functional and technical cases and provide a resolution in accordance with agreed customer metric

to ensure customer satisfaction (i.e. SLA/PSP).

• Created solutions to enhance the Customer Searchable database to ensure future resolutions.

• Documented timesheet entries and personal time in Oracle Database.

• Maintained clinical databases and worked with clients to troubleshoot database stored procedures within

Microsoft SQL Server 2008+ to correct erroneous healthcare data within guidelines.

• Provide accurate information to the Development team to resolve application malfunctions.

District Reload Administrator Supervisor January 2004 – August 2011

Stock Building Supply Raleigh, NC

• Managed 7 Distribution centers in the U.S.

• Maintain the vendor management inventory program for 9 locations across the U.S.

• Created reports to run weekly sales to report total sales of about $3M weekly for each district.

• Maintained Raleigh Sales Master consisting of the net sales, budget, and capital P&L for District 1 & 2

Procurement/Purchasing.

• Collaborate data from buyers to update pricing to avoid negative variances.

• Create and maintain Accounts Payable for consignment invoices generated for distribution centers.

• Responsible for inventory accountability reports including creating and implementing spreadsheets,

maintaining Hyperion and InfoWeb reports, and proofing external outgoing reports.

• Maintained inventory totaling over $10M, preventing inaccuracy rates less than 1% for inventory levels in

all distribution center locations.

Administrative Assistant September 2003 – December

2003

Stock Building Supply Raleigh, NC

• Promoted to District Reload Administrative Supervisor.

• Provided administrative support to the Corporate Procurement Purchasing department.

• Processed warehouse transfer tickets for the Raleigh Distribution Center.

• Generated all purchase orders for products being bought for the Raleigh Distribution Center.

• Processed all shipping/receiving documents when warehouse transfers were sent to purchasing for

processing.

• Prepared issue reports for Procurement/Purchasing department.

• Provided additional support to the Administrative Assistants within the department by sharing their

workload and identifying cross-training opportunities.

• Assisted customers with shipping information, invoicing, etc.

Help Desk Analyst March 2001 – September 2002

TRG, Inc. Raleigh, NC

• Provided technical support to Glaxo Account Executives, District Managers, and Senior Vice Presidents

having hardware/software issues related to Dell laptops, printers, and palm pilots.

• Responsible for all incoming mail for the helpdesk through the Lotus Notes database.

• Escalated hardware cases needing further resolve to 3rd level support.

• Managed callback database using a Remedy based trouble ticketing software.

EDUCATION

Master’s of Business Administration

Concentration: Business Management 2012

Strayer University Raleigh, NC

Bachelor’s of Business Administration/Cum Laude

Concentration: Marketing 2008

Strayer University Raleigh, NC

Member of the Golden Key Honour Society inducted April 2012.

LINKS

https://www.linkedin.com/profile/view?id=45483762&trk=nav_responsive_tab_profile

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