Nataly Vargas

Telephone: (***) *** - ****)

Email: aco6u4@r.postjobfree.com

Objective:

To gain experience and tips in how to maintain a career so then later

able to take management positions. Also, to expand the companies success

and talent.

Education:

. Lonestar Cyfair College (currently taking online course)

. Morton Ranch High School

2009-2012

Katy, Tx 77494

Skills:

. Multitasked

. Bilingual

. All Microsoft Office Programs

. Keyboarding

. Great customer service longevity

. Great sense of professionalism

Experience:

. May 2014 - Present

Employer:TSO Katy Ranch

Position: Optician

Manager: Dr Amit Shah

Responsibility:

. Frame Styling

. Frame ordering

. Fixing any broken glasses

. Placing lab orders through [ Duffens, Omni, Costa and Optilense]

. Reading patients present glasses with lensometor

. Greet and attend all patients that walk in with or with out

appointments

. Schedule patients appointments

. Verify patients insurance (VSP, Eyemed, Spectera, Opticare, etc)

. Filing both paper and electric claims for Spectera, VSP, and Eyemed]

. Working patients up (eye refractor,eye pressures, accutes, Optosmap)

. Entering patients exams (Examwriter, Officemate, Scheduler)

. Preping Dr's room for new patients

. Ordering contact lenses for patients familiar with (ABB Optical Group)

. Keeping inventory on all needed supplies for the office such as:

alcohol printer paper,

. computer ink, cleaning supplies etc)

. Selling high end glasses such as[ Silhouettes, Costa,etc]

. Maintaining the clinic clean,presentable and professional for incoming

patients.

The only reason I am looking to transfer to another place is for a

higher paying wage that I can stay at longterm and that provides

medical benefits for my family.

. June 2012- May 2014

Employer: JP Morgan Chase/Banking Call Center

Manager: Michael Pilson

Position: Telephone Banker II

Responsibilities:

o Answer all incoming customer calls about their banking

information

o Determining whether client answered authentication question

accordingly

o Explain and answer all bank policy questions

o Explaining in detail all disclosures and bank policies

o Keep all confidential information out of site and secure

o Outgoing calls to customers that needed further assistance

o Maintain a good rank within the call center which lead to

compensation

o Explain to customers any misinformed information and read all

disclosures that were necessary.

o Keeping my satisfaction survey's at a 5.

o Meeting monthly goals with hold time and transfer rates

Reference:

Davina Castaneda Veronica Smith Ashley Lopez

Former coworker Former Teacher Former coworker

281-***-****) 832-***-****) 832-***-****)

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