Robert Carmichael

**** *** ***** *****

Charlotte NC 28277

954-***-****

aco6rf@r.postjobfree.com

OBJECTIVE: To lead an organization to measurable improved performance and profitability.

Experience: 2013 to Present Confidential Charlotte NC

Department Vice President

Division focus is on the identification and collection of hospital underpaid receivables.

Over two years, increased revenues by more than 80% while head count increased less than 30%

Streamlined systems and brought transparency to processes. During this time frame the department

established a new product line contributing to the overall results.

2009-2012 Melbourne Internal Medicine Associates Melbourne FL

Director of Professional Fee Revenue Cycle

Responsible for the professional fees side of the Revenue Cycle for this 120 + physician

practice. Focus on enhancement in patient flow, computer efficiency and reporting.

Director of Practice and Technology Initiatives

Focus on quality initiatives such as Physician Quality Reporting Systems (PQRS), Patient

Centered Medical Home (PCMH); Analyzing requirements for Meaningful Use of Electronic Medical

Records (MU); NCQA quality Recognition Program compliance; Understanding Accountable Care

Organizations (ACO); Because of the leading edge nature of the position, presentations were provided to

other healthcare organizations on these topics.

President – MIMA Technology Solutions

Established a sales and marketing program to identify physician practices interested in

adopting medical records for their practice. Developed a sales program to offer electronic Medical

Records as Software as a Service to practices on the East Coast of Florida. The position included

business to business sales efforts including cold calling in person and on the phone.

2006 – 2009 Express Employment Professionals Davie FL

Franchisee

Owner of a franchised operation. Started the business from the ground up and

successfully built a loyal client base in a highly competitive market area. Significant experience gained in

Business to Business client development through outside sales techniques.

2002 – 2006 Greater Fort Lauderdale Heart Group Fort Lauderdale

Executive Director

Responsible for day to day operations for this large and prominent multi location medical

practice. Improved collections and reduced days in AR by 50%. Worked to develop, implement and

manage a successful managed care network encompassing several practices in a wide geographic area.

2001-2002 Sunrise Consulting Plantation FL

Robert Carmichael

6508 Red Maple Drive

Charlotte NC 28277

954-***-****

aco6rf@r.postjobfree.com

Provided Health Care consulting to physicians. Projects included the development of a

managed care network in South East Florida, selection of a practice management system to be sold to

other practices and general medical practice management consulting.

1999 – 2001 ItradeX Network, Inc Lauderhill FL

President

Founding Principal of this start-up internet company with a focus on a worldwide

database of organizations. Designed and oversaw the development of a large and complex database to

handle company data and provide credit reporting data over the web. Acquired

www.WorldTradeZone.com and received a $5 million Letter of Intent to fund the company’s

development.

1996 – 1999 South Florida Eye Associates Miami FL

Administrator

Responsible for the day to day operations including P&L, Human Resources, and

operations for this large multi-specialty and multi-location medical practice. Established several large

and profitable managed care contracts. Negotiated with several Private Practice Management Companies

to establish a close strategic relationship.

1995 – 1996 Fort Lauderdale Eye Institute Sunrise FL

Administrator

Responsible for the day to day operations including P&L, Human Resources, and

operations. Guided the company through a transition from a private practice into a subsidiary of a large

Private Practice Management Company.

1991 – 1994 Carter Eye Center Dallas TX

Administrator

Increased patient visits well over 50% and doubled surgical volume. Oversaw the

company’s expansion from an office size of 4,000 to 12,000 square feet. Responsible for placing the TV,

Radio and Print advertising each week to promote the practice. Recruited a Nationally known Doctor to

join the practice.

1990 – 1991 Massachusetts Eye and Ear Infirmary Boston MA

Business Manager

Business Manager for Harvard’s hospital based eye physician Practice with 38 full time

and 98 part time physicians.

1987 – 1990 Ophthalmic Associates Lansdale PA

Business Manager

Robert Carmichael

6508 Red Maple Drive

Charlotte NC 28277

954-***-****

aco6rf@r.postjobfree.com

Redesigned patient flow to increase capacity with in the same space by 50%.

Implemented a Quality Assurance program. Completely computerized and overhauled the accounting and

financial systems to provide accurate and timely reporting. Dramatically improved collections and

reduced accounts receivable.

Education:

University of Miami Miami FL

Master’s in Business Administration GPA 3.93

Marketing and Management

The Wharton School, University of Pennsylvania Philadelphia PA

Bachelor in Science of Economics

Triple major in Finance, Accounting and Decision Science

Language:

English – Native

Spanish – Fluent

Additional Information:

Outstanding Young Man of the Year Award from the Lansdale, PA Jaycees

Active volunteer for AIESEC including AIESEC Life and a member of the Appalachian

State BOA. Over the years I have been a volunteer in many community organizations

and served in leadership positions.

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