Cathya Castillo

786-***-****

aco6qb@r.postjobfree.com

***** ** ***** *** *****, FL 33186

OBJECTIVES

To become a part of this reputable growing organization in which we can mutually benefit from our

experience for professional growth.

EDUCATION

Miami Dade College

01/2014 currently enrolled AA in Mass Communications

Miami Coral Park Senior High

5/2006 High School Diploma

SKILLS

Over 9 years of customer service experience

Over 8 years of training experience

Over 5 years of fraud prevention experience

Over 4 years of call center experience

Bilingual (Spanish and English)

Excellent interpersonal skills

Negotiating skills

Cash handling experience

Retail insight

Problem solving/ reasoning/ creativity

Adaptability and flexibility skills

Attention to detail

Typing 45 wpm

Team worker

Great professional attitude and personality

Computer literacy: Windows XP pro/VISTA/7 pro+ enterprise/windows 8, Microsoft suite

2003/2007/2010/2013 (word, excel, Power Point, Outlook, Access, etc.), Accurint, D&B,

ideology, SAP, Go to meeting, CISCO and PCS.

EXPERIENCE

Systemax – Call Center t 7795 West Flagler ST Miami, FL 33144

Credit Card Analyst (Fraud Prevention and order processing) January 2010 – Sept. 2013/Dec. 2013

March 2015

Verify customers that are placing orders online or by phone following company

regulation.

Make sure that person is authorized to use credit card by contacting issuing bank and

doing Name, address and phone number verification.

If the bank advices of fraudulent activity, the order is automatically cancelled and

account is flagged along with the address in our system.

If bank verification was successful, we continue with the next step.

We validate the billing and shipping address with Accurint (public records page), if any

of those addresses are not listed to the names given we require additional information.

Additional information required ; We can ask security question found on the public

records page, if failed, we will require documents such as driver’s license, bank

statements and/or utility bills.

Documents such as driver’s licenses are validated using government issued books.

Utility bills are compared to ones we can find online and statements will reflect if it’s

original or not depending on appearance and format.

If both addresses are found listed we would go ahead and process.

Each order is unique and not necessarily handled the same way in each occasion.

I was in charge of training new outsourced employees by using Go to meeting over the

phone while sharing my screen; I taught how to spot the main signs of fraud, how to

proceed, what type of documents to ask for and how to use our system.

I also assist the receptionist during her breaks and lunch during which I answer the

multiple line phone system and screen calls, greet visitors, manage room reservations

and issue wireless access.

TigerDirect Flagler Store t 7795 West Flagler ST Miami, FL 33144

Assistant Head Cashier/Sales June 2007 October 2009

Give register to each cashier at the beginning of the shift and count them at the end of

each as well.

When the head cashier was not in I would fill in and make the deposits in the morning

and ask for whatever bills or coins were needed, if any.

Train all new cashiers.

Assist managers with any customer that needed help having an issue resolved. I assisted

customers with purchases, product questions and sold warranties and antivirus (CA) on

weekends, rush hour or when approached. I’m mostly knowledgeable in electronics

(laptops, desktops, cameras, mp3/mp4’s, etc.)

Distrivalto USA Inc. t 8400 NW 36th St. Ste. 200 Miami, FL 33166

Purchasing Assistant September 2013 – December 2013

Negotiate order purchases with overseas vendors.

Answer emails in a timely manner.

Communicate with our China team regarding any PO questions, testing results,

additional paperwork needed, etc.

Place orders for warehouse supplies, office supplies and company’s purchase Orders .

Help with answering the phone when receptionist is unavailable.

Help owner with special projects such as; creating QR codes for showroom samples,

finding the correct app to use, label all showroom samples and make sure QR codes are

scanning showing the correct information.

Go to the warehouse and compare current inventory with the numbers shown in SAP.

Maintain inventory updated in SAP by checking in with warehouse manager.

Give owner statistics of improvements of orders placed, how quickly the item is moving

and help make decisions regarding purchase order amounts vs items sold.

La Carreta Restaurant t 10633 NW 12th St Miami, FL 33172

Head Cashier June 2003 June 2007

Provide training to all new cashiers.

Take delivery and take out orders over the phone and in person.

Provide servers with change for their tables and charge credit cards.

Assist the hostess if needed with sitting.

Make schedules for hostesses and cashiers.

Help the manager with Thanksgiving and Christmas orders.

Count my register at the end of the shift.

References available upon request.

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