EXPERIENCE

ERYCA BUCKNER

E-mail: aco6mb@r.postjobfree.com • Phone: 571-***-**** 2228 Mohegan Dr. apt 302, Falls Church,Va 22043

September 2010 - Present Best Buy Vienna, VA Multi-Channel/Rep. 1

● Greet customers upon entering the store

● Assist customers with selecting and locating merchandise

● Communicate product benefits/features to customers

● Inform customers of all weekly promotions and sales

● Answering multi-lines phones and providing excellent customer service

● Providing solutions to customer issues

● Provide backup to front lane cashiers

● Keep desk clean and organized

● Attend all mandatory meetings

● Build relationships and trust with all clients

September 2010 - December 2010 Victoria Secret McLean, VA Sales Support

● Supported a customer-centric culture, where the full energy and activity of the store team was focused on delivering highly satisfying customer experiences

● Maintained awareness of all sales, promotions and applicable ringing procedures

● Built customer loyalty by opening Victoria's Secret Angel cards, converting

customer relationship marketing and customer capture

● Understood and adhered to brand standards

● Displayed general product knowledge of all categories

May 2011 - June 2011 Garage McLean, VA Sales Associate

● Provided courteous customer service that was attentive to customer needs

● Lead customers to the right style and assisted them in finding the perfect fit

● Provided exceptional customer service with a smile

● Supported the management team in generating sales

● Participated in all the essential duties necessary to the effective day-to-day

operation

● Supported all visual and brand directives

EDUCATION

August 2011/Present, University of Phoenix-Online, VA, BS Psychology, Still Attending August 2007/ June 2010, Oakton High School, Vienna, VA - High School Diploma

SKILLS

● Strong Verbal Communication

● Proficient in POS system sales

● MS Word

● MS Excel

● IDX/Centricity systems

REFERENCES

● Mary McCray ( Co-worker Best Buy)

703-***-****

● Deaunte Jack ( Customer Service Best

Buy) 571-***-****

Janeisha Diaz- ayala ( Front-End lead Best Buy.)

Contact this candidate