Post Job Free

Resume

Sign in

Quality Customer Service

Location:
Lake Mary, FL
Salary:
80000
Posted:
April 14, 2015

Contact this candidate

Resume:

M anagement of Projects/Quality

Carmen M. J imenez

Key Skills

*** ****** **.

Sanford, FL 32771

407-***-****

20+ years engineering or Fast pace and very

aco6ku@r.postjobfree.com

technical experience organized

t hrough Project delivery .

M ission Statement

Expert Computer

A lways open and ready to learn E xperience with managing skills-Demonstrating

a nd take that extra step to excel. supplier management P roficiency with

A lways ready to be part of a p rograms. most computer

team working towards

systems.

Experience with Quality

excellence. I know how to handle

Control Processes, such as Knowledge of

t he Demands of a high volume,

f ast paced environment with Lean or Six Sigma, FAIR, p ractical

ease, quality customer care Source Inspections, MRB, manufacturing

service and with skill and CAPA, SCARs techniques, quality

dedication.

assurance

Experience with APQP and

requirements and all

Customer Service Statement

PPAP implementation

factors affecting

Proactive in my belief in

p roduct/program

Project managing

excellent customer service…

costs.

experience managing

consistently thinking outside the

Quality support

m ultiple projects to deliver

box of new and more efficient

S trong leadership

to customers.

ways to problem solve customer

skill sets

needs I dentifying opportunities

Excellent wri t ten and oral

to increase customer needs and

Extensive knowledge

communications at all

i nvestigating new ways and

of project

levels of an organization

i deas to help resolve their needs.

management tools

I have the abil ity and experience Strong problem solving

and methodologies

to multitask and priorit ize

skills utilizing Six Sigma

workload to ensure my work l ist

Support MRB, CCB,

tools.

is complete by the end of the day,

Coordination of

w ith excellent quality. Experience performing

Corrective and

organizational audits

Preventive Action

Carmen M. Jimenez

(CAPA) for customer,

Experience with ISO 9000-

internal, and vendor

2008 and AS9100 auditing

related needs.

Perform First Ar ticle

I nspection reports

Career Snapshot

25 years managing

Professional Experience

t he quality of the

customers product Mack Technology-2013=present

Quality Engineer I I I

2 years in

P roject/contract

Primarily support the R&D Product Development Team on

manufacturing/perfor

major customer init iatives.

mance improvement

Drive all Quality related activities from Project Ini tiation

Project Team Leader

t hru Product RTM (release to manufacturing) including:

and Motivater PFMEA \s, Protocols, Process and Equipment Validations

FAIR, developing and reviewing quality metrics and audits.

Certifications

Evaluation and closure of CAPAs and Non-Conformances

Certified JSTD-001

i ncluding t racking internal quality issues and reporting on

Certified IPC 610 corrective action progress to close any loops.

T rainer

Performing failure investigation and making

r ecommendations for corrective actions.

Certified CQM

Support the manufacturing department as required.

Six Sigma Black Belt

Responsible for sustaining and improving processes, product,

t rained

and component performance. Developing quality plans and

Certified Internal

managing supply base performances by providing engineering

support in the following areas: CCB, MRB and FA inspections.

A uditor

• Serve as a primary Customer Technical team for MACK’s

Member of ASQ

customers.

• Provide statistics and statistical methods

Knowledge of ANSI

• Provide t imely response to, and resolution of customer

14.5/IPC 620

quality issues, using P roblem Solving teams and

completed 5P Analysis Problem Solving Reports.

ASQ Certified Quality

2

M anagement of Projects/Quality

Carmen M. J imenez

• Developing control Plans, Inspection Plans and FMEAs

E ngineer Trained

Presidio

Software

Production Project Manager– 2011-2013

Windows Operating

• Manage large, complex projects on time and within budget/using

Systems

t ime management, with customer in focus.

Knowledge of most •

Procured all commodities for production and Control inventory

and raw material handling

Databases TIP-

QA,FRACAS for Develops and recommends performance improvement/training

solutions for staff of 20

t racking Failure

analysis to close the Performed FA reports of customer’s products

loop on non- • Develop and execute production schedules based on business

demands

conformances

• Maximize effectiveness of the production team, equipment and

materials to produce multi-line products within planned

schedules while reducing costs

References:

• Attain a sustained improvement of productivity over the last year

George Biggs

• Ensure safe work environment through implementation of safety

1-606-***-**** awareness programs and compliance with OHSA

• Internal Auditor ISO 9001-2008

M ike Leahey

• Design, implement and audit quality control processes

Quality Coordinator

Office-407-***-**** Develop technical documents, including instruction manuals and

Cell-407-***-**** p rocedure manuals

aco6ku@r.postjobfree.com • Manage scheduling of shipping dates for on time deliveries for all

i ncoming orders

Sandra Hernandez

• Assist with new cost quotes and price quotations for products

Senior Buyer

• Monitored, reviewed and managed the suppliers/customers CA

407-***-**** x 152

reports.

Kaman Precision Supplier Quality Engineer 2006-

P roducts 2011

• Primary responsibility for managing all elements of the supplier

Carmen M. Jimenez

quality program and for driving overall quality in all aspects of

m anufacturing, specifically in the area of electro-mechanical

a nd electronic applications through Source inspections.

• My responsibility functions drive the supplier assessment,

performance and development activities required to assure the

delivery of high quality materials and services. Manage the

delivery of the customer product from Supply chain for the

p roduction.

• Monitor and review supplier SCAR through internal Failure

Reporting, Analysis, and Corrective Action System, and develop

action plans to follow up on nonconforming trends.

• My position also provides support for the supplier selection

decision process Reviewed, prepared letters,

• Uses of my knowledge in applying engineering discipline (i.e.

Mechanical, Industrial, Electrical) and its applicability to the

manufacturing environment is required.

• Systems thinking aptitude - able to determine the impact of

actions on business.

• Produced a product quality plan with an APQP process by

focusing on the up-front quality to satisfy the customer.

• Document technical data generated to substantiate the assigned

components, assemblies and/or systems consistent with quality

policies and procedures.

MACK Technology Quality Engineer lll 2005-

2006

Primarily support the R&D Product Development Team on

major customer init iatives.

Drive all Quality related activities from Project Ini tiation

t hru Product RTM (release to manufacturing) including:

4

M anagement of Projects/Quality

Carmen M. J imenez

PFMEA \s, Protocols, Process and Equipment Validations

FAIR, developing and reviewing quality metrics and audits.

Evaluation and closure of CAPAs and Non-Conformances

i ncluding t racking Failure Reporting, Analysis, and Corrective

Action System

Performing failure investigation and making

r ecommendations for corrective actions.

Support the manufacturing department as required.

Responsible for sustaining and improving processes, product,

and component performance. Developing quality plans and

managing supply base performances by providing engineering

support in the following areas: CCB, MRB and FA inspections.

• Serve as a primary Customer Technical team for MACK’s

customers.

• Provide statistics and statistical methods

• Provide t imely response to, and resolution of customer

quality issues, using P roblem Solving teams and

completed 5P Analysis Problem Solving Reports.

• Developing control Plans, Inspection Plans and FMEAs

Conelec Of Florida Qual ity Manager 1986-2005

• Performed internal audits on various departments, Employee

T raining, and Quality Inspection.

• Experienced in Conducted FMEA meetings

• Produced a product quality plan with an APQP process by

focusing on the up-front quality to satisfy the customer.

• Manage layout activities and approved PPAP submissions

Carmen M. Jimenez

• Investigated customer complaints, performed root-cause analysis

and implemented corrective actions.

• Created quality engineering reports with SPC data.

• Designed and maintained quality control plan for quality team.

• Participated in annual review of the ISO Certified quality

system

Education

2003-2005 Florida Metropolitan University Orlando, Florida

Master of Science Business Administration and Computer

A pplications.

Graduate 2006

2001-2003 Nova Southeastern University Orlando, Florida

Bachelors of Science in Business Administration and

Computer Applications.

Graduate 2003

6

M anagement of Projects/Quality

Carmen M. J imenez

Carmen M. Jimenez



Contact this candidate