J. Scott Holferty

**** * ******* *****

816-***-****

aco5zv@r.postjobfree.com

EDUCATION

Bachelor of Science, Psychology

Minor: Business Management

Missouri Western State University

WORK HISTORY

2008-2015 Customer Service Manager, Watts Building Supply.

. Responsible for insuring customer satisfaction by making sure orders

are entered correctly and efficiently.

. Supervise up to four customer service representatives.

. Communicate customer expectations with production and shipping

departments regarding lead times and deadlines.

. Responsible for purchasing and inventory control of all distributed

products.

Major Accomplishments: Improved customer satisfaction and order accuracy

by implementing order verification program. Enhanced lines of

communication by acting as liason between customer service, production and

shipping. Lowered inventory levels and decreased overhead by implementing

"just in time" purchasing practices.

2004-2008 Operations Manager, Murray Insulation.

. Responsible for the daily operations of a residential and commercial

insulation contractor.

. Supervised up to twelve insulation installers. Assigned work orders

and monitored loading of material to ensure inventory accuracy.

. Prepared weekly payroll. Monitored vacation time taken and employee

absences.

. Monitored inventory levels on a daily basis. Notified purchasing when

to order material based on "just in time" philosophy, decreasing

overhead costs.

. Tracked accounts receivable history on a weekly basis. Notified upper

management of current or potential problem accounts.

Major Accomplishments: Set up and implemented computerized tracking of

payroll and inventory. Authored and initiated a company safety program

resulting in a significant decrease in accidents and lowered workers comp

insurance costs.

1996-2004 Production Scheduling Manager, BHA Group, Inc.

. Planned, scheduled and coordinated all production activities for

multiple production lines at two offsite manufacturing plants.

. Assisted Inventory Control in monitoring inventory levels and

purchasing required manufacturing components.

. Worked closely with key members of manufacturing, operations, traffic,

sales, costing and design, to ensure timely and efficient production

and shipment of products.

Major Accomplishments: Greatly improved communication between sales and

manufacturing by acting as a liason between the two departments. Achieved

a level of trust and confidence between the two departments that did not

exist previously.

COMPUTER SKILLS

Proficient in all commonly used Microsoft and Mac applications, as well as

experience with the AS/400 system, Quickbooks, and Kronos.

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