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Customer Service Manager

Location:
Fort Lauderdale, FL
Salary:
50,000
Posted:
April 13, 2015

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Resume:

STEPHANIE WRIGHT

**** ** ** ******

Lauderdale Lakes, Florida, 33309

954-***-****

aco5ya@r.postjobfree.com

Highly proficient, talented and dependable professional with well-established management skills, with an aspiration to learn more. 10+

years’ experience working in retail and as a manager. Skilled in data analysis, marketing, report writing, consulting, customer service,

employee and client management, finance and inventory control.

WORK CHILDNET, PLANTATION, FL

EXPERIENCE Child Advocate, Dec 2011 – May 2014

• High achiever that provided accelerated permanency for children in half the time required.

• Provided customers with 25% more resources than other Child Advocates

• Recognized for outstanding work as a Child Advocate

• Was chosen 90% of the time as project leader and coordinator for the Unit.

CHILDREN'S HOME SOCIETY OF FLORIDA, DELRAY BEACH, FL

Dependency Case Manager, Jul 2009 – Dec 2011

• Successfully promoted safety, well-being and permanency for children on case load

• Actively analyzed data and develop strategies to successfully meet the need of families

• Proactively provided financial, medical and housing assistance to families.

• Reduced children length of time in care by reviewing, reporting and efficiently presenting cases

before the court.

SURE COMMITMENT SERVICES, PLANTATION, FL

CEO, Sep 1999 – Jul 2011

• Oversaw activities directly related to providing janitorial services to customers.

• Reviewed financial statements, activity reports, and other performance data to measure

productivity.

• Managed and motivated staff into being efficient and productive, prepared work schedules and

assigned specific duties.

• Established and implemented policies, goals, objectives, and procedures as well as conferring

with staff members as needed.

• Developed implemented marketing strategies, including advertising, campaigns and promotions.

NEW MT SINAI PENTECOSTAL MINISTRY, SUNRISE, FL

National Superintendent of Sunday School, Oct 2000 – Jan 2011

• Trained and supervised instructional and non-instructional staff.

• Identified and recruited potential volunteer workers.

• Developed and directed study courses and religious education programs within the congregation.

• Executed program plans by ordering needed materials, scheduling speakers, reserving spaces,

and handling other administrative details.

• Counseled individuals regarding interpersonal, health, financial, or religious problems.

• Collaborated with other ministry members to establish goals and objectives for religious

education programs and developed ways to encourage program participation.

• Conferred with clergy members, congregational officials, or congregational organizations to

encourage support of and participation in religious education activities.

• Publicized programs through sources such as newsletters, bulletins, or mailings.

• Attended workshops, seminars, or conferences to obtain program ideas, information, and

resources.

• Planed or conducted conferences

3551 NW 41 Street Lauderdale Lakes, Florida, 33309 954-***-**** aco5ya@r.postjobfree.com

NEW MT SINAI PENTECOSTAL MINISTRY, SUNRISE, FL

Assistance Financial Director, Apr 2008 – Jun 2010

• Analyzed revenue and program cost data to determine budget priorities.

• Networked within communities to find and attract new members.

• Conducted fundraising to continue maintenance of the organization.

• Developed and analyzed information to assess the current or future financial status of firms.

PENTECOSTAL TEMPLE REVIVAL CENTER, FORT LAUDERDALE, FL

Youth Director, May 2013 – present

• Identifies and recruits potential volunteer workers to assist in the youth department.

• Supervises staff that work with youth in various areas.

• Collaborates with members to increase participation in the youth department.

• Schedules special events such as conferences, meetings, fundraisings and outings.

• Interprets religious education activities to the public through speaking, leading and discussions.

EDUCATION • GED

FLORIDA ATLANTIC UNIVERSITY, DAVIE, FL

BA in Political Science

SMITH UNIVERSITY, SUNRISE, FL

MS IN PSYCHOLOGY

ADDITIONAL • Computer Skills

SKILLS • Interpersonal communication skills

• Time and Staff management skills

• Organizational skills

• Business management skills

• Strategic and Creative thinking skills

3551 NW 41 Street Lauderdale Lakes, Florida, 33309 954-***-**** aco5ya@r.postjobfree.com



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