Brittany L. Hill

**** ****** ******.

Philadelphia, Pa 19143

267-***-****

aco54m@r.postjobfree.com

Summary:

• Diligent, detail orientated office assistant knowledgeable of office functions, with a solid background in Banking and administrative fields.

• Excels at multi-tasking, completing projects within time and budget constraint.

• Superior telephone and Customer service and computer skills

• Proficiency in MS Outlook, Word, Excel and PowerPoint and computer software applications: SMS and IDX

• Strong background in cash handling.

Education:

• Associates in Psychology, Bloomsburg University, Bloomsburg, PA, 2009

• High School Diploma, John W. Hallahan Catholic High for Girls Philadelphia, PA, 2006

Experience:

Wells Fargo Bank, Havertown, PA 12/2012-

Customer Service and Sales Representative

• Provided prompt quality customer service, Performed a wide range of services including document preparation, account servicing/ maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution, solicited new accounts and cross-sold products and services.

• Entered new customer data into banking application and verified the personal information.

• Handled customer inquires about current banking products available via inbound calling (30-40 calls).

Republic Bank, Philadelphia, PA 03/2012 - 06/2012

Bank Teller/ PT CSR

• Provided superior customer service by exhibiting a friendly and professional demeanor at all times.

• Greeted customers properly and answered the telephone in a professional manner. Handled incoming calls (30-40 calls) from account holders.

• Completed all customer and systems transaction accurately and efficiently, some examples included deposits, withdrawals, cashing checks, researching account information, placing holds on accounts, on-line transfers, miscellaneous item processing.

• Balanced a cash drawer daily, accurately and efficiently

• Understood and accurately performed other operational duties within the store, as assigned by the Supervisor, such as; balancing the vault, ATM and Magic Money.

• Understood bank products and services to be able to respond appropriately to customer inquiries regarding products

Devereux Foundation, King of Prussia, PA 02/2010 - 11/2010

Administrative Assistant

• Handled the tasks of managing calendars, scheduling meetings and filing expense reports Assisted with the coordination of the weekly and monthly Manager's meeting

• Responsible for preparing outgoing mail and correspondence like faxes, e-mail and overnight packages

• Handled the tasks of recording and transcribing minutes of meetings as per requirements

• Handled the tasks of assisting and monitoring quarterly budgets

• Organized and maintained file correspondence, systems and other essential records

• Responsible for coordinating department schedules and making appointments with clients

• Processed all transactions, via money orders and cash refunds

United America Insurance Company, Bala Cynwd, PA 08/2008 - 12/2009

Policy/ Claims processor

• Prepared and maintained all policy documents and reports.

• Performed client data entry and processed claims.

• Coordinated and followed-up with clients for renewal of policies and payments.

• Explained and demonstrated the insurance policies to clients and handled the enquiries, via inbound calling.

• Handled all collections of revenue to be counted and applied to client accounts.

Howard Brenner and Nass, Philadelphia, PA 05/2005 - 02/2007

Office Assistant

• Handled calls and promptly forwarded them to appropriate person among 17 employees.

• Responsible for scheduling meetings for all employees

• Escorting visitors to staff members' offices

• Composed and distributed inter-departmental memorandums (e-mail, Faxes).

• Established and maintained electronic record management system for all incoming and outgoing correspondence.

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