Sri Raj Divvi

aco52l@r.postjobfree.com

520-***-****

PROFESSIONAL SUM MARY

• Over 6+ years of experience in Analysis, Design, Development, Testing, Support

and Maintenance of software applications.

• Proficiency in S FDC Administrative tasks like creating Profiles, Roles,

Users, Page Layouts, E mail Services, Approvals, Workflows, Reports, Dashboards,

Tasks and Events.

• Experience in Sales force Testing and Administration spanning all facets of

package software and SaaS application implementation.

• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level

security, field level security, record level security and sharing rules.

• Experienced in analyzing business requirements, Entity Relationship diagram and

i mplementing them to Sales force custom objects, relationships and lookup

r elationships.

• Knowledge i n integrating Salesforce.com with other applications via real-

time, batch, sync / async, data import / export procedures or common ETL

methodologies

• Experienced in Creating R oles, Profiles, Email Services, Page Layouts,

Workflow Alerts and Actions, and Approval Workflow .

• Designed Custom Formula Fields, Field Dependencies, Validation Rules,

Workflows, and Approval Processes, Page layouts, search layout.

• Experienced in implementing T r iggers, Visual force pages, Apex class, Web

Service and S-control t o achieve complex business functionalities.

• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.

• Worked on creating and maintaining various profiles and feeds on S FDC Chatter

P lus.

• Administration experience on C RM Applications like Data Exports & Imports,

A pplication Support, Security Administration, Maintenance, and User & Security

M anagement.

• Worked on integrating Salesforce.com with other applications at real-time, batch,

sync / async, data import /export procedures and on common ETL methodologies

• Strong knowledge on Agile, water fall methodologies.

• Worked with team members for full-cycle projects, such as developers, to complete

consulting projects on t ime, and deliver outstanding consulting services to salesforce.com

clients

Education:

• Bachelor in Information Technology from DRK College of Engineering &

Technology (JNTUH) in Hyderabad, India.

Certified:

Salesforce.com Certified Force.com Developer (D401)

• Good knowledge on Salesforce related apps and techs. Work experience on Skuid,

DocuSign etc.

TECHN ICAL SKILLS:

Standard objects, Workflow & Approvals, Apex Language, Apex

Sales Force

C lasses/Controllers, Apex T riggers, Visual Force Pages using

t echnologies:

CSS Layout according to the organization profile, Data Loader,

O ffline Edition, In tegration, Migration, Reports, Dashboards,

Force.com, IDE, Eclipse, SOQL, SOSL, Custom objects, S-

Controls, Ruby on Rails and automation.

Eclipse IDE Plug-in, (BPM) techniques and tools, force.com

Sales Force Tools:

E xplorer,Force.com Data Loader, Force.com

Languages : Apex, Java, C++, C, J2EE, JSP.

Web Technologies: WDSL, HTM L, CSS, Java Scripts.

Database : PL/SQL, SQL Server, Oracle 10g.

Operating Systems : Windows XP/Vista/NT/98/UNIX.

PROFESSIONAL EXPER IENCE :

Client: Comcast, E nglewood, CO Mar 2014

– T ill Date

Role: Sales Force Admin/Developer

Responsibilities:

• Created p age layouts, search layouts to organize f ields, custom links, related

l ists, and other components on record pages.

• Designed and customized v isual force pages using controller extensions,

custom controllers and standard controllers.

• Developed A pex t riggers, classes to achieve user’s desired functionality and

have wri t ten the dependent t est classes.

• Involved in Deployment, deployed all the classes, t riggers, objects,

components, pages f rom sandbox environment to production environment.

• Used Data Loader for insert, update, and bulk import or export of data from

Salesforce.com objects. Used it to read, extract and load data from comma separated

values (CSV) files.

• Designed and deployed C ustom tabs, v alidation rules, Approval Processes

and A uto-Response Rules for automating business logic.

• Created w orkflow r ules and defined related t asks, email alerts, and f ield

u pdates.

• Implemented p ick lists, dependent pick lists, lookups, master detail

r elationships, validation and formula fields to the custom objects.

• Developed and configured D ashboards, R eports and R eport Folders for

d ifferent user profiles based on the need in the organization.

• Customized page layouts for O pportunity, Contacts and Accounts depending

u pon user roles and groups.

• Used the sandbox for testing and migrated the code to the deployment instance

a fter testing.

• Used Force.com developer toolkit including Apex Classes, Apex T r iggers and

V isual force pages t o develop custom business logic.

• Developed Visual force Pages to include extra functionality and wrote Apex

C lasses to provide functionality to the visual pages.

• Implemented/Implementing Security Settings and configured p rofiles and

permission sets

• Experience working in service cloud, supporting cases, developed workf lows and

t r iggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow &

A pprovals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud,

Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse

I DE Plug-in.

Client: State of Colorado, D enver, Colorado Feb 2013 –

M ar 2014

Role: Sales Force Consultant

Responsibilities:

• Involved in Salesforce.com Application setup activities and customized the

applications to match the functional needs of the organization.

• Interacted with various business team members to gather and document the

requirements and implemented them on Salesforce.com platform and Force.com

I D E Plug-in using Eclipse.

• Closely worked with SalesForce.com teammates while implementing the solutions

for the requirements.

• Developed several Triggers, Apex classes and Visual force pages as part of the

A pplication Development.

• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads,

Campaigns, Reports and Opportunities.

• Designed, implemented and deployed Custom objects, Page layouts, Custom tabs,

Components t o suit to the needs of the application.

• Created various profiles and configured the permissions based on the organizational

h ierarchy requirements.

• Customized tabs for different business users groups and business centers.

• Experienced in the use of Data Loader and scheduling t imely data backup

operations using Apex Scheduler.

• Involved in handling bulk data migration for the objects like Users, Accounts, Leads,

Contacts, C ampaigns, Campaign Members, Quotes

• Implemented escalation rules, automatic case generation and their escalation to call

center representative, and generated email alerts for quick issue resolution.

• Used Sales force Chatter t o provide real t ime notifications of changes in Accounts,

Leads and Opportunities to help sales and service teams to be more efficient.

• Performed the role of Support Engineer for the internal users and helped them in

getting used to the Application, generated reports and saved them for further access

to the users.

• Implemented web based case management automation – Web to Case (on Case

Object) to t rack and solve customer's issues.

• Used the Sandbox for testing and migrated the code to the Production instance after

testing using Change sets and Eclipse.

• Customized the Dashboards to t rack usage for productivity and performance of

business centers and their sales teams.

• Experience working with Salesforce.com Premier Support and handled the support

cases with the help of Salesforce.com support.

• Provided t raining to the internal business users to use the application and develop

t heir own custom Reports.

E nvironment: Saleforce.com Platform, Apex, Visual Force, Data Loader, Workflow &

A pprovals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,

Sandbox Data Loading, Data Loader, SF Explorer and Eclipse IDE Plug-in,Informatica

coding, Windows 2007.

C lient: Austin Energy, Austin, TX Jan 2012 – Feb

2013

Role: Sales Force Consultant

Responsibilities:

• Worked with standard salesforce.com standard objects like Accounts, Contacts,

Leads, Opportunities, and Campaigns etc.

• Created page layouts, search layouts to organize fields, custom links, related lists,

and other components on record pages.

• Designed and deployed Custom tabs, validation rules, Approval Processes and

A uto-Response Rules for automating business logic.

• Implemented pick lists, dependent pick lists, lookups, master detail relationships,

validation and formula fields to the custom objects.

• Created APEX custom controllers implementing complex code for ret rieval from

Sales Force to VF pages.

• Developed A PEX t r iggers, Classes, Test methods & Visual Force pages to

i mplement the custom functionality.

• Worked on creating and maintaining various support cases and business

p rocesses onSFDC C hatter Plus

• Administer salesforce.com automation setup, which involves, modifying roles and

p rofiles, c reating/modifying dashboards/reports and managing users.

• Performed tasks for data migration like Data mapping and Data loading.

• Developed and configured various Custom Reports and Report Folders for

d ifferent user profiles based on the need in the organization.

• Processed the Test Cases and Involved in Testing Life Cycle

Environment : salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex

E xplorer, Apex, Visual force, SOQL, HTM L, XML, AJAX, Web Services API

Client: Toyota, Hyderabad, I ndia Mar 2008 – Dec

2011

Role: Sales Force Developer

R esponsibilities:

• Performed Requirement Gathering for client preferences and data management.

• Documented and shared the requirements with SalesForce.com consultants for

f ur ther implementation.

• Closely worked with SalesForce.com consultants while implementing the solutions

for the needs of organization.

• Created new custom objects, assigned fields, designed page layouts,

components as needed to meet design specifications.

• Configured different roles, profiles, and accounts in Salesforce.com

• Customized the Dashboards to the t rack usage for productivity and performance

of business centers and their sales teams.

• Customized tabs for among different business users groups and business centers.

• Configuring fields, workflow, reports, templates and Apex .

• Create various profiles and configured the permissions based on the

organizational hierarchy requirements.

• Administer security for users, add/remove users, controls, and settings.

• Perform Salesforce customization that can be handled by System Administrator.

• Maintained the client relationship by communicating the daily statuses and

weekly statuses of the project.

• Planned Backup strategy based on projects requirements.

• Worked with DTS packages and MSOLAP Services.

• Maintained the consistency of the client’s Database using DBCC.

Environment:SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects,

H T M L, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com

sandbox. M S SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler,

I mport & Export Data, Windows 2000 Server.

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