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Customer Service Manager

Location:
Takoma Park, MD
Posted:
April 10, 2015

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Resume:

Corine Reed

**** ****** ***** ****** *****, MD **748

202-***-****

aco4hg@r.postjobfree.com

Experience:

Front Desk Supervisor, SNI-Waterford House Condo

**-**/*******

Supervising and making monthly schedules for 7 employees, collecting move-

in, parking and storage fees, Ensuring maintenance tickets are fulfilled

and logged to avoid reoccurring issues, I am responsible for accounts

payable and receivables, answering any questions prior to tenants moving

in, interacting with contractors, realtors, scheduling meetings,inspections (elevators, fire etc..) Answering phones, word processing,

data entry and other non-routine task including serving tenant's needs and

troubleshooting on-site issues as needed.

Administrative Assistant, Friends and Company, Washington, DC

07-06/Present

Responsible for on-site accounts payable and receivables, payroll, invoices

received and returned, customer service, per diems, air line tickets, car

rentals, hotels, scheduling meetings, Answering phones, taking repair

orders, assisting contractors, word processing, data entry and other duties

as needed.

Accounts Payable Clerk, System Parking, Washington, DC

9-05/4-06

Bookkeeping processor for cash receipts and payments of $10,000-$50,000.00

daily. Completing subsidiary and general ledger entries for Accounts

payable and receivable. Responsible for cash collections and payroll

accounting. Also was responsible for quality assurance and customer

service levels.

Case Manager Assistant, US Department of Energy, Washington, DC

11-03/12-05

Fully Supported Case Manager's (CM) applicant-benefits claim process.

In the absence of the CM, was primarily responsible for charting the

organization; supporting staff directed data research/data queries; and for

maintaining document control of receipts, in-coming mail, and applicant

claim forms. Performed other records management duties for claims process.

Notification Data Analyst, US Department of Energy, Washington, DC

11-03/12-05

Preparing CM directed notices of EEOICPA Case filings and employer

certifications. Submitting employer notification letters of EEOICPA Case

Filings and employer permission request for physician & review panel.

Performing complete CM file maintenance cycle, document control, and

maintaining a 30-day archival base of case filings. Escalated and

scheduled critical cases to the Case Manager for review or final

resolution.

Receptionist, Quadrant Temporary Service, Washington, DC

7-03/11-03

Handled office openings and maintained front and back office functions;

triaged calls and greeted patients. Tendered co-payments and confirmed

health insurance coverage for patients; Organized patient charts.

Scheduled initial and follow-up appointments for patients.

Business Partner, Reed, Mitchell, and Associates, Washington, DC

7-98 /2005

Effectively marketed professional resume and job search services. Organizes

and managing day-to day office functions. Developed proposals and assisted

in business planning, formulation, and preparation. Provided accurate

editorial support of resume products. Successfully marketed resume

services to more than 200 customers in less than 3 months of advertising in

the tri-state, Washington, DC area.

Corine L. Reed-Mitchell

4641 Dallas Place

Temple Hills, MD 20748

Dear Staffing Representative,

I offer more than 25 years of administrative experience as well as strong

organizational and interpersonal skills that may provide the particular mix

of abilities to meet the requirements of the position you are seeking to

staff. Please review my resume as the first step in exploring the

possibilities of employment at your firm.

The range of skills that I offer included the following:

? accounting expertise including payroll coordination.

? Highly efficient office operations (i.e., messaging, mail distribution,

scheduling, correspondences, progress tracking and reporting, etc.).

If employed, I would bring increased efficiency and productivity by

projecting substantial background experience and insight into all assigned

responsibilities. I am outgoing, mission-focused, and, completely task and

priority oriented. I excel at working around obstacles in fast-paced,

professional office settings, possess solid telephone skills, and I am

accustomed to handling significant and time critical responsibilities. I

genuinely would like the opportunity to contribute my expertise in the

position you offer. Please feel free to contact me to arrange an interview

at a time convenient for you.

Thank you in advance for your time and consideration.

Sincerely,

Corine L. Reed-Mitchell



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