Ardrena Hill

**** ****** *** #**

Pittsburgh, PA 15213

412-***-****

Customer Service Professional

Profile

. Timely assessment and understanding of customer expectations. Takes a

hands-on approach in clarifying customer expectations and resolve

issues efficiently.

. Maintain existing client accounts and process inbound paperwork after

receipt, including system update and customer notification. Highly

accomplished at managing multiple task in and efficient manner.

. Excellent communication skills with the ability to interact

effectively with clients and staff at all levels.

. Proven capable and reliable in handling multiple tasks while

maintaining an orderly efficiency of operations.

Certification

UPP Pittsburgh, PA June 2011- Present

Patient Information Coordinator

. Interview and pre-register patient's information as time of

visit.

. Update demographic, emergency contact information and insurance

changes.

. Collect and process co-payments at time of visit.

. Assist doctors as needed.

. Process and scan patient information and consultation notes.

. Process patient billing information.

. Maintain knowledge of EPIC.

. Contact other departments to make patient appointments and check-

out.

. Process billing and coding for EEG and EMG's.

. Process prior authorization for specialty medications

. Process Infusion billing information

Employment BCJ Management LP Pittsburgh, PA

March 2005 - November 2009

Certified Occupancy Specialist

. Conducts annual and interim Recertification's of Income.

. Sends recertification letters and schedule appointments monthly.

. Types verifications, lease, HUD 59's, and calculations of rent.

. Maintain the (LIHTC) files in compliance with tax credits regulations

(completion of signed resigned forms and filing with authorities,

etc.)

. Maintain compliance reports as recertifications are complete.

. Assists in writing work orders for maintenance repairs, collection of

rent and parking assistance.

. Assists Community Manager as directed.

. Responsible for seeking education opportunities and self-improvement

for personal growth and development.

Venturi Staffing Partners Pittsburgh, PA February 2003

- February 2005

Data Entry Operator II

. Enter qualifying events, print elections forms and HIPAA

certifications.

. Prepare initial billing and enter initial payments.

. Generate ongoing monthly billing for COBRA continuants.

. Process status changes which includes notifications to the COBRA

continuant, employer and carriers.

. Maintain up-to-date files for all COBRA continuants.

. Answer phone calls from COBRA continuants, employers and other parties

regarding COBRA.

Education Harrisburg Association Community College Pittsburgh, PA

May 2000 - June 2000

Community College of Allegheny County Pittsburgh, PA

January 2008 - Present

References Furnished Upon Request

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