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Manager Customer

Location:
New Delhi, DL, India
Posted:
April 09, 2015

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Resume:

NAME RAKESH SHARMA

Date of Birth **/**/****

Mobile No09748329409

Email ID aco3qj@r.postjobfree.com

Address *** ****** ***** **** **

Kolkata 700095

Objective

To utilize my skills in a real business scenario. To recognize the Organizational goals and

achieve them through hard work and dedication. To have a challenging and satisfying career

and work as a team to meet the standards of the organization.

WORK EXPERIENCE – (Total: 5.5yrs)

(i) Have worked with HDFC Bank as a Deputy Manager in Retail Branch Banking since

24th September 2012 till 3rd February 2015.

Job Description

Handling portfolio of Classic customers of the Bank, to provide end to end service to

these customers. Deepening, Enhancing, Retaining existing portfolio customers and

acquisition of new Classic relationships to the organization.

Understanding customer’s need and to offer right product to the right customers and thus

increasing stickiness of the customer.

To achieve monthly and annual targets assigned by the Bank by offering Liability, Asset

and TPP products to the customer, i.e

Liabilities

Savings Account, Current Account, Fixed deposits, Demat accounts etc.

Asset Products

Working Capital Business Banking(CC limit, Over Draft, Bank Guarantee, LC, Packing

Credit etc). Working Capital EEG, Commercial Vehicle Over Draft, Equipment Finance,

Loan Against Property, Loan Against Securities, Credit Card, Gold Loan, Auto Loan, Home

Loan, Personal Loan etc.

TPP

To offer TPP products to the customers Mutual Funds, Life Insurance, GI, Travel

Insurance.

(ii) Have worked with IndusInd Bank as a Acquisition Manager in Credit Card

division for eleven months, November 2011 September 2012

*Job responsibilities was to source credit cards mainly from premium segment.

Have worked with Opus Estates Pvt Ltd as a Assistant Sales Manager for 2.1

(iii)

years, November 2009 – November 2011.

*Job responsibilities was to deal with High end residential properties for the

complete home search solution of the customers.

SUMMER INTERNSHIP KOLKATA PORT TRUST

Project Brief Productivity Improvement study (Container Handling)

Findings Study of the present system with reference to unproductive hours/delays due to:

Procedural, technical mechanical/manual handling system, managerial, organizational, MIS.

Recommendations for improvements as short and long term measures.

Key Learning Gathered practical experience about different documentation part related to

International Business, understood the total flow of instruction in the managerial hierarchy.

KEY STRENGTHS

1. Relationship Management: Excellent in dealing HNW clients and to maintain a very good

rapport with them and thus maximizing the scope of earning revenue with the help of a long

term relationship built with the customer.

2. Complaints management: Problem solving and proving proper resolution to any customer

query or complaints raised.

3. Analytical way of thinking towards any assignment or current job at hand.

ACADEMIC QUALIFICATIONS

YEAR INSTITUTION SPECIALIZATION

DEGREE

2007 09 GLOBSYN BUSINESS SCHOOL PGDIB International Business

2003 06 JIS COLLEGE OF ENGINEERING BCA Computer Application

2003 JONEPUR BOYS HIGH SCHOOL 10+2 Science

2001 DESHAPRIYA SIKSHAYATAN 10th General

PROFESSIONAL CERETIFICATION AMFI(Association of mutual Funds in India)

certified, NISM Series V A (Mutual Funds Distributors Certification Examination).

SPECIAL ACHIEVEMENTS Has been awarded for exemplary performance in FY 2013

14 H2 and in FY 2014 15 H1 by HDFC Standard Life.

INTERESTS

• Associated in various activities of CWF(Civilians Welfare

Federation)

• Photography, Reading.

• Diploma Certificate in Art.

• Have done a vocational training from BSNL (Salt Lake DTTC)

during graduation

• Participated in various cultural events in school and college level

Date: Signature:



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