JOSEPH F. KREPS

Haddonfield, NJ aco3fn@r.postjobfree.com 609-***-**** (c)

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SALES BUSINESS DEVELOPMENT CUSTOMER EXPERIENCE

Savvy Business Executive experienced at leading major professional services organizations to greater levels of growth,

profitability and success. Build client relationships and develop sustainable revenue streams that exceed business

expectations. Personable and energizing leader with expertise building teams, leading people, cultivating clients,

developing services, and driving execution. Recognized as a key contributor, a team player and a positive agent for

change. Key strengths include:

Business Development Sales and Sales Management

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A “Fixer” of Challenging Client Issues Client Services Management

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Account Development Team Building, Coaching, Counseling, Motivating

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Client Satisfaction Programs Retention Programs

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Customer Service

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PROFESSIONAL EXPERIENCE

GLOBAL LINK ASSOCIATES, LLC, Haddonfield, NJ

BPO, Contact Center, Customer Service, 3rd Party Partner Relationship Programs & Consulting

President / Owner 2005-Present

Working closely with clients with a focus on developing relationships, and creating revenue opportunities aimed at

increasing the profitable growth of their sales, retention and customer experience.

• Develop, launch, and lead new business relationships for clients.

• Create programs via relationship marketing opportunities.

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TRG CUSTOMER SOLUTIONS, Washington, DC 2007-2008

An International Business Process Outsourcing company providing teleservices, customer care, retention programs and

technical support services to FORTUNE 500 companies from contact centers in 7 countries.

Senior Vice President, Sales

Recruited and Chosen by the TRG Chairman and CEO to be a sales and business development leader.

• Assisted Chairman and EVP of Sales &Marketing with the development and implementation of new service

offering.

• Secured new clients within the Fortune 500 arena.

ZENTA, Wayne, PA 2005-2007

An International Business Process Outsourcing company providing teleservices, customer care, retention programs and

technical support services to FORTUNE 500 companies from contact centers in Mumbai, India.

Senior Vice President, Sales

Recruited and Chosen by the Zenta Chairwoman, Founder and CEO to be a sales, business development and corporate

branding leader.

• Established brand recognition among my network of Fortune 500 companies.

• Secured new client relationships within the Fortune 500 arena.

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aco3fn@r.postjobfree.com Joseph F. Kreps

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TCIM SERVICES INC., Wilmington, DE 1992-2005

An International Business Process Outsourcing company providing teleservices, customer care, retention programs and

technical support services to FORTUNE 500 companies from contact centers in the United States.

Senior Vice President, Sales

Recruited and Chosen by the TCIM Chairwoman, Founder and CEO to be a sales, business development and corporate

leader.

§ Leader in the revenue expansion of organization from $8 million to $120 million annually.

§ Personal sales revenue of over $350 million.

§ National Sales team / Account management team leader.

§ Assigned for 6 months to largest clients corporate HQ, to assist in the launch of their new national sales

campaign.

§ Created offshore global strategy relationship for the corporation.

OTT’S LAUREL RUN TAVERN, Delran, NJ 1988-2001

A 200 seat tavern, restaurant and liquor store located on 5 acres.

Partner

A partnership investment opportunity

• Achieved 5X sales volume while establishing net profitability within the first year.

ICT GROUP., Langhorne, PA 1992-2005

An International Business Process Outsourcing company providing teleservices, customer care, retention programs and

technical support services to FORTUNE 500 companies from contact centers in the United States.

Vice President, Sales / Director of Call Center Operations

Recruited and Chosen by the COO, Partner, Co-Founder.

§ Managed 5 of the organizations 10 call centers.

§ Promoted to sales / business development role.

A.J.Wood Corporation, Philadelphia, PA 1984-1991

A Teleservices and Direct Mail outsourcing organization.

Vice President of Call Center Operations

Recruited and Chosen by the COO to manage 7 call center operations located in the USA.

Opened 2 new facilities.

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Responsible for shared services of our tenant, QVC.

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Call centers, Human Resources and Quality Assurance departments were direct reporting divisions.

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Prior job holders changed over 6 times in the prior 3 years.

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EDUCATION

BA, English, Saint Joseph’s University – Philadelphia, PA

aco3fn@r.postjobfree.com Joseph F. Kreps

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PROFESSIONAL COURSES / EDUCATION

Adversity Quotient Training (4 months of weekly sessions)

AT&T GAP – Out of the Box Thinking (6 months with AT&T staff)

Miller Heiman – Large Account Management

Eagle System – Sales Seminar (8 days)

National Telephone Directory Sales Course (2 full months & 1 year on-going weekly sessions)

Renaissance Leadership – Team Building

Career Track – Successful Teams

Gorilla Marketing

Strategic Thinking - Decision Processes International (5 days)

COMMUNITY LEADERSHIP AND MEMBERSHIPS (past and present)

The BreastFest Cancer Annual Event

The Larc School Annual Event

Haddonfield Rotary Annual Event

Haddonfield Town Watch

Tavistock Country Club

South Jersey Rugby Club Sponsor

South Jersey Soccer League Sponsor

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