Sumantra Chowdhury

Ph.: 804-***-****

E-mail: aco2w4@r.postjobfree.com

PROFESSIONAL SUMMARY:

Salesforce Certified Consultant with around 6+ years of IT experience and 4+ in Salesforce.com

Development/Administration on Force.com platform including Analysis, Modeling, Design, Coding, Testing and

Implementation.

• Hands on experience in SFDC development using the APEX classes, Triggers, S-Controls, Components,

Reports, Force.com IDE, Eclipse with SOQL, and Force.com plug-in.

• Configured, Implemented, Administrated and maintained the Salesforce.com platform.

• Pervasive experience in performing development related tasks like Visualforce pages, Validation Rules, Users,

Custom Reports, Workflows, Email Alerts.

• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation for data migration and

management in bulk.

• Developed and worked on different Salesforce.com environments such as Sandbox and Production.

• Excellent work experience in designing of Custom Objects, Custom Fields, Role based page layouts, Custom

Tabs, Custom Reports, Report Folders, Report Extractions to various formats, design of Visualforce Pages,

Snapshots, Dashboards, Apex Classes, Controllers Triggers, and various other components as per the client

and application requirements.

• Experienced software developer with good AJAX, CSS, CRM, APEX Web Services API development skills,

JavaScript, Visualforce, APEX Batch jobs and Scheduled jobs.

• Extensive experience using declarative features like Validation rules, Workflows, Approval processes,

Escalation Rules, sharing rules automation for satisfying complex business process automations. .

• Hands on experience in Force.com API and SOQL and handling Apex Governor Limits.

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record

detail and edit pages. Implemented pick lists, dependent pick lists, lookups, junction objects, master detail

relationships, validation and formula fields to the custom objects.

• Extensive experience in working with Sales Cloud and Consumer Community Portal.

Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating

Tables, Views and writing DDL, DML SQL queries.

• Designed Technical design document for the integration between Oracle DB to Salesforce.com.

• Worked closely with project manager to define the scope, timeline, effort and resources necessary to complete

business requirements and process work on project initiative.

• Designed Functional Design Document for the integration module with test cases.

• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and

Entitlements.

• Strong business analyst skills to determine the right solution for the business Knowledge of Salesforce Security

Model and Settings

• Salesforce admin experience creating/updating Validation Rules, Workflow Rules, Process Builder, Page Layouts.

• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript

and other web development technologies.

CERTIFICATIONS:

Salesforce.com Certified Force.com Developer (DEV-401)

TECHNICAL SKILLS:

Salesforce Technologies Apex, SOQL, SOSL, Visualforce (Pages, Component & Controllers), S-

Controls, Triggers, Web service, Sales Cloud, Consumer Community Portal

Salesforce API Tools Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

Languages C, C++,Java, Apex

Databases MS Access, SQL Server, DB2

Operating Systems Windows/Linux

Java Technologies Java, JSP, JavaScript

Web Technologies Web Services, XML,CSS HTML

Other Technologies MS Office Suite, Visio, QTP, Load Runner

Apache, Tomcat, JBoss, Weblogic, Websphere, IIS

Web/Application Servers

WORK EXPERIENCE:-

Dell Inc. Santa Clara, CA November’14- Till date

Role: Salesforce Developer

Description: Dell is one of the world’s largest technological corporation involved in manufacturing of computers and its

peripherals. Dell has recently acquired a large corporation and my work involved in integration of that company’s

Salesforce to Dell’s instance of Salesforce. I had to develop new functionality and enhance functionality of existing

objects in Salesforce.

Responsibilities:

• Developed Custom objects, custom fields,

• Worked on creating complex validation rules and workflow functions

• Implemented Security sharing rules, field security levels.

• Created Page Layout, Search Layout for both standard and custom objects in Sales cloud.

• Used Jitterbit™ Data Loader for field mapping and loading of data from one instance to another instance of

Salesforce.

• Involved in creating record types based on organization requirements and for the ease of business users.

• Used SQL Management Studio to extract and insert data from database.

• Defect tracking, defect fixes, build and release management.

• Coordinated the process of UAT defect fixes and support

• Involved in all the phases and pre-production/production support activities.

• Broad understanding of EAI, ERP markets, industry, and organization strategy

• Broad understanding of go-to market strategy, Alliances and Partner relationships

• Excellent thought Leadership and management skills, creation of value proposition

• Excellent people and Team Management skills, Mentorship programs

• Proven experience in Engagement Management and track record of creating program success by providing

different technology solutions across functions

• Ability to present at senior levels, and have good consulting capability

• Proven analytical and strong communication skills (both written & verbal)

• Proven ability to resolve architectural issues in a transparent and pragmatic manner.

• Strong experience in communicating to business owners, functional, and leadership teams.

• Strong relationship building experience with stakeholders – customers, partners, and investors.

Les Concierges, San Francisco, CA

September’ 2013 –October’2014

Role: Salesforce Developer

Description:

Les Concierges is a leading provider of high quality personalized concierge services to Fortune 500 companies,

celebrities and other high net worth individuals. As a technology enabled company, Les Concierges wanted a cloud based

CRM solution that would eliminate ongoing maintenance and expensive customizations for its global operation. I was part

of a team which implemented SFDC Marketing, Sales and Case Management for the company.

Responsibilities:-

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to

manage sharing access among different users.

• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

• Created workflow rules and defined related tasks, email alerts, and field updates.

• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on

record pages.

• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula

fields to the custom objects.

• Integrated AppExchange applications like Case History Timeline makes it possible for users to create a timeline

showing all stages of a case.

• Developed various Visualforce pages as per organization requirements.

• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom

business logic.

• Performed data migration from Microsoft CRM to Salesforce.com.

• Developed web-to-lead functionality for Les Concierges site which directs leads from web to Salesforce.

• Used field level security along with page layouts to manage access to certain fields.

• Involved in developing, implementing & testing on the Sandbox environment.

• Worked in Sales cloud integration project

• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the

need in the organization.

• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields

to the custom objects.

• Created public websites and applications that are directly integrated with your Salesforce.com organization using

sites.

• Designed Organizational Hierarchy and roles as per company need and set all the profiles permission and their

privileges.

• Developed real time mash up to display Quotes, Opportunities, leads and Interactions from WM within

Salesforce using Visual force, Apex Controller Classes, Web Services proxy classes.

• Worked with web services API

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages,

Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email

Services, Sandbox data loading, Data Loader and Eclipse IDE Plug-in

Alcon Labs, Fort Worth, TX September’ 2012 - August’ 2013

Role: Salesforce Developer

Description: Alcon Labs is a world leader in developing and marketing of complete eye care solutions for consumers

across the world. Its U.S headquarter is in Fort Worth, Texas. The goal of the project with Alcon was to implement custom

Salesforce.com solution to fasten business process within different department of the company and efficient data

accessibility to end customers.

Responsibilities:

• Responsible for writing custom Apex, Visualforce code containing business functions

• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.

• Implemented Security sharing rules, field security levels.

• Implemented Tag functionality (Public as well as Private) for Standard as well as Custom objects.

• Facilitated overcoming limitation of Governor Limit enforced on Force.com platform.

• Used Data Loader for migration of data from existing legacy CRM system.

• Involved in writing case escalation rules, the workflows for automated lead routing.

• Involved in creating record types based on organization requirements and for the ease of business users.

• Defect tracking, defect fixes, build and release management.

• Developed real time mashup to display Quotes, Opportunities, leads and Interactions from WM within

Salesforce using Visual force, Apex Controller Classes, Web Services proxy classes.

• Developed a unified view of all accounting data within Salesforce.com eliminating several hundred hours spent

by Account Executives and inside sales reps in performing risk analysis on account holdings.

• Developed custom search functionality for accounts and contacts using SOSL.

• Coordinated the process of UAT defect fixes and support.

• Involved in all the phases and pre-production/production support activities.

• Delivery bottom-line.

Environment: Salesforce.com,CRM Application Platform, Apex Language, Visualforce, Custom Objects, Tabs, Page

Layouts, Workflows, Approval Processes, Eclipse, Sandbox environment, SOQL.

Avaya Inc, Denver, CO December’ 2011 – August’ 2012

Role: Salesforce Developer

Description:

Avaya Inc. is a telecommunications company that specializes in enterprise network, telephony, and call center

technology. The goal of the project was to virtualization of their application server with cloud computing using

Salesforce that simplifies computing for millions of users.

Responsibilities:

• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and

Cases.

• Deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the

application using the Eclipse IDE.

• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search

Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created

junction objects to establish connectivity among objects.

• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to

implement business logic.

• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform

database objects.

• Created mash up between salesforce CRM and Gmail through Force.com AppExchange’s Email integration

engine.

• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to

the needs of the application.

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a

record detail and edit pages.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader,

HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,

Sandbox data loading, Eclipse IDE Plug-in, Windows XP

WellCare, Tampa, FL January’ 2011 – November’ 2011

Role: Salesforce Developer /Administrator

Description:

WellCare provides managed care services exclusively for government-sponsored health care programs, focusing

on Medicaid and Medicare. Headquartered in Tampa, Florida, The Salesforce CRM Application is implemented to

consolidate sales management for all the regions. Online Salesforce CRM Application was developed to leverage some

key business functionalities of the legacy application and provide customized solutions to the sales team to keep track of

their customers, their contact information and their opportunities in pipeline.

Responsibilities:-

Involved in Salesforce.com Application Setup activities and customized the apps to match the

functional needs of the organization.

Interacted with various business team members (JAD Sessions) to gather the requirements and documented the

requirements.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports,

Dashboards

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and

generated more meetings for the account executives .

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from

the home grown applications by using the home grown web services.

Create dashboard and reports for the business users .

Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into

salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team to make application certified.

Reviewed code to eliminate XSS security threats..

• Configured users' roles, permissions and profiles as per business requirement. Implemented Salesforce.com S-

control for calendar and integrated with campaign management and other Salesforce applications.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email

Updates, Eclipse IDE, JavaScript, Ajax toolkit, Adobe Flex2.0, Web Services API.

IIC Systems, Hyderabad, IND August’ 2009 – December’ 2010

Role: Java Developer

Description:

The aim of this project is to develop a web based route-planning system to help drivers find the best route between two

destinations. This project is mainly a development based project to create a usable web based system, although it will

involve some research into data formats of digital road data, and suitable algorithms for calculating the route. I was also

required to evaluate particular algorithms to decide on the one to use. This project was mainly designed using MVC

Architecture.

Responsibilities:-

• Programming by Using Struts Frame Work with MVC architecture implementation.

• Used DAO’s and DTO’s design patterns.

• Configure the Eclipse IDE with Web Logic Application Server for Entire Application.

• Validate Framework was used for both client and server side validations.

• Implemented design patterns like Front Controller, Business Delegate, Session Façade, Service Locator and

DAO.

• Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team

• Actively involved in view side implementation, server side business logic implementation and testing.

Environment: J2EE (Java, JSP, Servlets, Struts, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE9i,

HTML, DHTML, XML, Windows XP.

HCL Technologies, Bangalore, IND June’ 2008 – July’ 2009

Role: JAVA Developer

Description:

HCL Technologies is an Indian IT Service company engaged in offering Outsourcing and Infrastructure services.

The project was to build software that is being used in-house to generate, manage and process E-Orders of company’s

various profitable multi-category clients.

Responsibilities:-

I was part of the design team to finalize the Design/ Architecture of the project and developed core modules.

Experience in application design and development with a comprehensive knowledge of Java and J2EE.

Involved in testing the application during the system and integration test phases.

Perform System Requirements Analysis, Definition, Allocation, and Documentation.

Environment: Java 4, JSP 2.0, Servlets 2.0, Apache HTTP Server

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