Kevin K. Long

*** *** **** ******, *******, NC **527, (c) 203-***-****,

aco2tn@r.postjobfree.com

Objective

To use my skills in a professional business position.

SKILLS

Strong analytical and organizational skills

Highly detail-oriented

Experienced at multitasking and managing deadlines

Exceptional written and oral communication skills

Advanced technical and software skills

Business Experience

May 2011 to NOVEMBER 2014 OfficeMax Waterbury,

CT

Operations Manager

ASSIST, INSPIRE AND ENGAGE ALL EMPLOYEES BY MOTIVATING TEAM TO SUCCEED

Observe and coach all employees as needed, providing feedback around

sales technique effectiveness and providing "Customer Excellence"

Oversee the front and back-end operations of the store as well as the

sales floor stocking and planogram processes.

june 2010 to november 2010 Infra-Metals Wallingfor

d, CT

credit & Collections analyst

SENDING ACCT BREAKDOWNS & INVOICE STATEMENTS FOR CUSTOMER INQUIRIES

Working with D&B files for accounts support

Sending out past-due balance letters and follow-up calls

Working with MS Office (Excel, Word & Outlook)

april 2001 to MARCH 2010 MegaPath/DSL.net Wallingfor

d, CT

billing / credit & Collections analyst

DAILY COMMUNICATIONS WITH CUSTOMERS (PHONE AND EMAIL) REGARDING

CUSTOMER SERVICE AND BILLING QUESTIONS

Diffusing irate calls from customers with questionable balances

Working with account reps to find mutually agreed upon payment options

for ongoing customer service relations

Scheduling notification for past-due balance letters and follow-up

phone calls

Expert in MS Office Suite (Excel, Word, PowerPoint, Access)

Processing and balancing daily cash and credit card transactions

May 2000 to April 2001 DigiBuy, Inc. Cheshire,

CT

customer response manager

PRIMARY CONTACT LIAISON FOR CUSTOMER / PROGRAMMER RELATIONS

Answering service issues by directing inquiries to the appropriate

vendors ensuring customer satisfaction

Demonstrating follow through to resolution by sending out online

backup links for product purchased downloads

Interacted with up to 400 customers per day via email

MS Office (Outlook & Word)

Nov 1999 to may 2000 QSI, Inc. Cheshire,

CT

assistant sales lead

REFERRING SALES LEADS TO SALES MANAGER

Warm calling clients to schedule sales presentations

Sending out product demos to potential customers

Proficiency with ACT! Database & MS Office (Word, Outlook, Excel,

PowerPoint)

May 1992 to Nov 1999 CompUSA Orange, CT

Multiple positions

FRONT-END/CASH DEPARTMENT MANAGER

Managing cashiers

Responsible for daily banking deposits and receipts

Maintaining daily running balance in store (safe) of $4000 plus petty

cash

Purchasing Manager

Overseeing $1.5M stock for store

Weekly replenishment of hardware inventory

Daily replenishment of software & accessories

Working directly with vendors

Training Registrar

Registering students for training

Providing certification for completion of courses

Maintaining class rosters for follow-up course training

Assigning teachers for classes

Warehouse Returns Manager

Overseeing returns cage

Maintaining budget not to exceed $10K

Working directly with vendors for stock replacement / return

merchandise

Corporate Sales

Working with corporate businesses to meet the sales requirements

Follow-up calls with new corporate clients

Education Gordon College Wenham, MA

1986-1992 (PCY: 1991)

Bachelor of music performance

THEATRE MINOR

Alumni and Church Relations Administrative Assistant (1987 - 1992)

Scheduling pulpit visitations on a per diem basis for director

Transcribing sermons and letters of notice for director

Scheduling concert dates & venue setup for college touring groups

(theatre & music)

INTERESTS

Naugatuck Valley Community Choir Manager, Theatre Intern Manager for

non-profit organization (Slant of Light Theater Company); Immaculate

Conception Church Schola Choral; MS Office: (XP to 2013); Acting;

Treasurer for non-profit organization: New Haven Oratorio Choir &

Orchestra; web-design: Photoshop & Flash

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