TALISHA NELSON **** LONGFELLOW DETROIT, MI 482**-***-*** 9166 aco29u@r.postjobfree.com

RELEVANT EXPERIENCE

Receptionist; Redico – Southfield, MI (Through Harvard Resources), 12/2013 – 05/2014

● Greeted and assisted visitors (in person/on phone); assisted administrative team & property managers; assisted with administrative projects; Accounts Payables; ordered and stocked supplies; Data Entry (Excel spreadsheets); verified, scanned, & recorded documentation; and other duties as needed or assigned.

Surgical Concierge Volunteer; Henry Ford Hospital – West Bloomfield, MI, 09/2013 – 04/2014

● Greeted and assisted patients being prepped for surgery; transported patients to pre op areas; escorted family members to post op & recovery areas; and assisted physicians to ensure high quality patient care.

Receptionist; Champion Property Rental Services– West Bloomfield, MI, 08/2008 – 07/2013

Office management, which included:

● Answered phones and assisted clients; assessed properties before tenant move in; evaluated properties after tenant move out; scheduled appointments for property viewings; prepared & processed documents for realtors; faxed pertinent documentation & time sensitive correspondence; and other general office duties as needed or assigned.

Medical Receptionist; Associated Vision Consultants Southfield, MI, 10/2007 – 07/2008

● Clinic registration and discharge of patients; insurance verification (IDX & Web Denis systems); Co Payment collection; purging & filing of confidential charts & records; prescription call ins; answered multi line phones & assisted patients; and appointment scheduling.

Optician/Cashier; Sam’s Club/Optical – Detroit, MI, 11/2005 – 06/2006

● Performed register sales transactions; membership renewals & data updates.

Advanced to Optical Department:

● Assisted with pre testing of patients (visual fields, tonometry, auto refraction, administered eye drops, etc.); assisted with frame & eye contact selections; verified insurance eligibility using Web Denis; and handled Co Pay transactions.

Patient Care Assistant; University Eye Associates Detroit, MI, 07/2004 – 02/2005

Assisted Optometrists:

● Performed Pachymetry Applanation; visual field testing; administered eye drops before and after procedures; assisted with lasers for patients with Proliferative Diabetic Retinopathy (PDR) & NON PDR; scribed for doctors as assigned to work with; prescription call in; prepared injections for administration by doctors; prepared daily chart notes; and reminder calls to patients.

EDUCATION, TRAINING, & CERTIFICATION

● Licensed Practical Nursing (LPN) Program; Davenport University (2012 Presently attending)

o CPR/First Aid AED Certificate; Davenport University

● Ophthalmic Technician Program; Henry Ford Community College (1 year in program)

● Customer Service Representative – Certificates of Acknowledgement; Quality Service Awards