ASHLEY N. KADOLPH

815-***-**** **** *th St.

Rockford, IL 61104

aco1l1@r.postjobfree.com

Executive Summary

* ***** ** ********* ********** in planning and coordinating the entire department's administrative functions. Proven track

record in accounting, secretarial and general office operations as a hands-on team member who is known for going the extra

mile. Proven ability to organize and accomplish a number of simultaneous projects within time constraints. Well-

developed scheduling and organizational skills. Strong background in developing and maintaining data management systems.

Recognized for extensively improving office systems and processes. Proven ability to interact effectively with

clients and staff at all levels.

Team Building and Leadership

Office Supply Acquisition

Knowledgeable of Local and Federal

Client Relationship Management

Filing/Data Entry/Payroll Government Programs

Microsoft Office Suite/Data and Payroll Shift Flexibility

Management Software Superior Verbal and Written Skills

Professional Background

Customer Service Supervisor 2014 to Present

APAC Rockford, IL.

Provide quality customer service by supervising the tasks associated with the Customer Service Department, delegate

authority and assign responsibility. Ensure proper response to all customer inquiries and all problems are resolved

according to the Company's guideline s.

Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner.

Supervise team productivity, monitor workload, and address periods of peak volume.

Ensure quality and standards are consistently achieved and guidelines are followed and met.

Maintain diplomacy and tact when dealing with upset or escalated calls.

Ensure all staff track daily calls

Accountable for all decisions, actions, and directives with respect to job responsibilities.

Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and

including tennination.

Follow up in a timely manner to ensure customer satisfaction

Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations that

regulate the customer service industry.

Knowledge, understanding, and compliance with the Company's policies and procedures.

Responsible for respective department's overall perfonnance and for motivating team to exceed department goals and objectives.

Provide feedback to management concerning possible problems or areas of improvement

Administrative Assistant 2012 to 2014

Rockford, IL

NRI

Handle multifaceted clerical tasks (e.g., data entry, filing, records management) as the Administrative

Assistant. Coordinate tracer-client communication, create and maintain databases. Ability to work independently and

ensure the timely delivery of accurate reports for upper management in real-time.

Communicate effectively with multiple departments

Establish strong relationships to gain support and effectively achieve results Provide

timely, courteous and knowledgeable responses to information requests Answering

the multi-line telephone, directing calls, and taking messages as required

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality;

ability to learn and master new concepts; positive work ethic.

Administrative Assistant 2010 to 2011

Omega Home Health Care Rockford, IL.

Coordinated employee-client coverage, maintained database and ensured the delivery of premium service to home health

clients. Quickly became a trusted Assistant known for "can-do" attitude, flexibility and high-quality work. Transferred to

launch this company from sister company Compassionate Care.

Front-line position acting as a liaison between potential clients, clients, healthcare professionals and management

Maintained Office Supplies/Purchase Orders

Knowledgeable of Medical Terminology

Accounts Receivable/Payable

Effectively coordinated multiple departments to plan meetings and prepare welcome packages for new employees

Established strong relationships to gain support and effectively achieve results

Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls

Coordinated/Processed billing with the State of Illinois for payroll

Coordinated recruitment events in cooperation with internal departments and external organizations

Established and implemented training and development for new employees

Administrative Assistant 2009 to 2010

Compassionate Care Rockford, IL.

Coordinated employee-client coverage, maintained database and ensured the delivery of premium service to home health

clients. Quickly became a trusted Assistant known for "can-do" attitude, flexibility and high-quality work. Transferred to

launch Omega Home Healthcare.

Front-line position acting as a liaison between potential clients, clients, healthcare professionals and management

Maintained Office Supplies/Purchase Orders

Knowledgeable of Medical Terminology

Accounts Receivable/Payable

Effectively coordinated multiple departments to plan meetings and prepare welcome packages for new employees

Established strong relationships to gain support and effectively achieve

Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls

Coordinated billing with the State of Illinois for payroll

Coordinated recruitment events in cooperation with internal departments and external organizations

Co-developed comprehensive, 60-page training manual that enabled a faster ramp-up of 40% for newly hired support staff.

Independent Contractor 2005 to 2014

LiveOps Rockford, IL.

Independent contractor. Take/Make Inbound/Outbound sales and customer service calls. Clients include names such as

Proactiv, PizzaHut, Guthy Renker and Bare Escentuals to name a few. Scheduling fully dependent on excellent time

management. Ability to be a motivated self-starter and work independentl y, remotely, without direct supervision.

Strong communication and negotiating skills

Earned multiple certifications for various clients in selling skills and customer service.

Hand-picked by clients to work on their products based on my professionalism and statistics

Handle difficult and escalated calls with professionalism and a proven ability in conflict resolution

Maintain invoice records to compare with company records for accurate pay

Education

2005

McHenry County College McHenry, IL.

Relevant Courses:

• •

Project Management for Executive Assistants Communication Skills

• •

MS Office for Professional Staff Professional Office Procedures

• Electronic Presentations for Business Professionals

• Keyboarding and Document Formatting

Contact this candidate