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Customer Service Real Estate

Location:
Austin, TX
Posted:
April 06, 2015

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Resume:

Amanda Richards

*** ********* ****

Round Rock, TX 78665

361-***-****

aco11l@r.postjobfree.com

EDUCATION: Del Mar College, Corpus Christi, TX

A.A.S., Management Development- Marketing Specialization

The Real Estate Institute, Corpus Christi, TX

Texas Real Estate License

EXPERIENCE: Escrow Assistant, Tradition Title Company

Houston, TX

September 2012- January 2015

- Oversee and maintain a monthly minimum of 50 physical

files from the time of escrow to closing and thereafter

- Prepare and distribute all title commitments and additional

title work to agents, buyers, sellers and lenders

- Curate title in an efficient and timely manner prior to

closing

- Manage the closing schedule and coordinate closing times

- Responsible for ordering legal documents, such as

Warranty Deeds, Power of Attorneys, Release of Liens, etc.

- Insure that the file is kept neat and orderly and notated

properly

- Responsible for training new employees to the company.

Trainees range from those with minimal title experience to

the Escrow Assistant level of experience

- Assist Marketing Representative in preparing informative

literature for new agents and first time homebuyers to be

used as marketing tools

- Respond to a high volume of requests from clients, realtors

and lenders alike while exuding and maintaining

exceptional customer service under pressure

- Work under and meet specific, fast approaching deadlines

daily

- Grow and maintain professional relationships with

predominant figures in the real estate and mortgage

industries

Commercial Escrow Assistant, Security Title

Corpus Christi, TX

May 2011- September 2012

- Oversee and maintain a monthly minimum of 30 virtual

and physical files from the time of escrow to closing and

thereafter

- Prepare and distribute title commitments and additional

title work

- Resolve all curative requirements in a timely manner prior

to closing

- Respond to a high volume of requests from clients,

coworkers, realtors and lenders alike

- Prepare HUD 1 Settlement Statements for closing

- Prepare title company’s closing documents

- Submit files for funding approval to lenders

- Upon funding approval, balance and disburse files by

issuing checks and outgoing wires

- Following disbursement, prepare and submit final lender

packages

- Electronically record post-closing documents

- Prepare and submit files for policies, post-closing

- Oversee and maintain escrow accounting on each file

assigned pre and post-closing

- Provide exceptional customer service while working

diligently to meet fast approaching deadlines

- Notarize documents as needed and requested

Receptionist, Stewart Title Corpus Christi Division

Corpus Christi, TX

June 2010- May 2011

- Answer all incoming phone calls and inquiries

- Maintain a high level of customer service

- Open all title requests

- Create virtual and physical files

- Maintain virtual and physical files

- Insure that the closing rooms are kept neat and orderly

- Prepare and distribute title commitments

- Record public documents with the County Clerk’s office

via e-Recording

- Distribute recorded documents and final title policies to the

designated parties

- Work closely with real estate agents, investors, builders,

lenders and alike parties

- Organize and market company events in conjunction with

the Business Development Officer

- Work closely and assist Escrow Officers and Escrow

Assistants in all requests given

Receptionist & Guest Relations, Corpus Christi Hooks

Corpus Christ, TX

August 2009- June 2010

- Answer all incoming phone calls and inquiries

- Work closely with the Director of Stadium Operations and

fulfill any requests given

- Assist Controller in any task requested pertaining to

accounting

- Distribute marketing materials to the general public

- Provide answers and assistance to fans with questions,

concerns and complaints accordingly

- Maintain exceptional customer service to fans and sponsors

alike

Print Production Intern, IF Marketing and Advertising

Georgetown, TX

June 2009- July 2009

- Work with print production manager in creating purchase

orders and sales orders for promotional advertising and

marketing items

- Build and maintain relationships with vendors and clients

- Maintain and manage purchase and sales orders

- Market print production services to existing and potential

clients and customers

- Assist Print Production Manager in creating proofs of

promotional items

- Work as a whole with all areas of the marketing and

advertising field

- Supply Print Production Manager and Account Executives

in market research

- Assist Account Executives in creative briefs and website

content

Realtor, Coldwell Banker Pacesetter Steel Realtors

Corpus Christi, TX

May 2006- May 2007

- Possess valuable marketing techniques for print

advertisements, direct marketing, and online marketing

- Assist clients and customers in the sale and purchase of

residential real estate

- Trained to fill out contractual agreements

- Cooperate with real estate branches and third party

associates across Nueces County in real estate transactions

Receptionist, Sudhoff Properties

Corpus Christi, TX

September 2005- January 2006

- Maintained administrative duties, such as answering all

incoming calls and greeting all customers and clients

- Performed market research for agents and broker

Office Assistant, Century 21 Best of the Best

Corpus Christi, TX

May 2005- September 2005

- Designed flyers and direct mail outs for residential listings

- Performed administration and clerical duties

- Entered and opened all incoming contracts in computer

data base

- Built and maintained relationships with agents, clients and

lenders

- Assisted the broker/owner in any requested tasks

CAPABILITIES

AND SKILLS:

- Able to conceptualize details in order to be better prepared

for the possibility of unforeseen issues that may arise and

thus ultimately able to provide quick resolutions to any

conflicts that may arise

- Versed in the Title Insurance process and capable of

answering a vast majority of Title Insurance questions

brought on by various individuals such as new hires, first

time homebuyers and sellers, Realtors, etc.

- Proficient working in SoftPro, Ramquest, OP2 and

SureClose Systems

- Familiar with the practices of specific underwriters such as

National Investors, Alamo, Fidelity and Old Republic

- Experienced in training persons of various skill levels

- Trained in sales, direct marketing, customer service, and

office administration

- Proficient in all Microsoft applications

- Proficient in Adobe applications

- Skilled in Adobe Illustrator

AWARDS

AND HONORS:

- Licensed Notary Public in the State of Texas

- Alpha Beta Gamma International Business Honor Society,

Del Mar College Chapter

- Del Mar College President’s List

- Salutatorian, Class of 2005



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