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Service Management

Location:
San Francisco, CA
Posted:
April 04, 2015

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Resume:

ANUJ TOMAR

+91-999*******

aco067@r.postjobfree.com

More than 5+ years of experience in IT consulting and services, project

management and client management in telecom and e-commerce domain.

PROFESSIONAL EXPERIENCE

Sept 2013 - Present Comverse Technology.

Senior Software Developer

Led cross functional and multicultural team of up to 6 members spread

across 2 geographies.

Conceptualized and developed comprehensive documentation and process flow

for production support. This led to improving productivity by almost 80%.

Exposure to the design, development, integration, operations and

maintenance of project management.

Contributed significantly by implemented automated tool like Hudson, Sonar,

Jmeter etc. for improving code quality and productivity.

Headed and developed REST Services which expose the XDM metadata

functionalities as Restful services for client applications that consume

XDM Metadata

Contributed in design and development of UI portal for Elsevier Health

Science using ATG framework and preceded the integration of more than 3

customers.

Design of Product Development plan, Assigning tasks to the team, looking

and managing the projects end to end.

Illustrated technical expertise by implementing Rest Service, Jersey

Client, Jquery Plugin(like jstree, JQGrid) task scheduler engine, SOAP

parser, Hudson, Sonar etc.

All-Encompassing exposure to Framework like Hybris, spring, Hibernate etc.

Panoptic experience in Java/J2EE technologies, Web Service and involved in

full life cycle execution in several projects.

Exposure to telecom and e-commerce domain during stint with Elsevier,

LexisNexis.

Expertise in SCRUM framework and agile methodologies.

1. Current Project: Comverse Self Service (CSS)

Client: Comverse's Product.

Project Theme:

Comverse/Customer Self Care (CSS) is offered as a part of Comverse One

(C1). CSS provides a solution for customers to administer and manage their

Accounts and Orders for themselves which are delivered in 4 different

applications and those are B2B, B2C, CSR and Channel Service (POS). The CSS

applications are the main user interfaces that a majority of end users

utilize to access and interact with the C-One system.

Environment and Technologies:

. Java, J2EE, Spring, Hibernate, Hybris 4.7((Installation, Data

modeling, Extensions, HMC, HAC, Cronjob, Impex, Flexi Search, CS

cockpit, Product Cockpit, Solr etc)

Responsibilities :

. Implement DRs comes in the FRS doc.

. To fix the issue raised as in PRs.

. Resolved the FindBugs warnings/errors.

. Involved in Hybris E-commerce framework (Installation, Data modeling,

Extensions, HMC, HAC, Cronjob, Impex, Flexi Search, CS cockpit,

Product Cockpit, Solr etc)

. Experience in development in J2EE technologies like Jsp, Servlets,

MVC.

Projects Done at HCL:-

Acxiom-ePaaS-Development

The Address Hygiene service will be used to create 'best of breed' address

processing capabilities where the default Loqate service is not of high

enough quality to perform the task. This could be a situation where the

Country requires certified software (and Loqate is not) or it could be

where the reference base in Loqate is not detailed enough. The Address

Verification process is the part of the hygiene service which takes the

parsed pieces from the parser and performs a series of matching process

against the GHS Address Reference Base to clean up and verify the input

address.

Technology Used:-

Java/J2ee, Spring, Hibernate 3.0, Jquery, JQGrid, Oracle,RestFul

webservices, Jboss and XML.

Responsibilities:-

Involved in design discussions with the client

Designing and coding of the service, domain and data access layer

Lexis-Nexis

The Description:

Lexis Nexis Portal has been developed for global sales channels. The

application has features like online shopping, search based on the

categories, announcements, user administration and integrated with external

applications.

This Project has been developed for Legal Law online stores. The customers

can place Orders online for products manufactured by Lexis Nexis. The

application passes all the order information to the Legacy order management

system once the order is placed. The application has been developed using

Hybris Suite which is popular for E-com applications.

Technology Used:-

Java/J2ee, Spring, Hibernate 3.0,Hybris(Data modeling, Extensions, HMC,

HAC, Cronjob, Impex, Flexi Search, CS cockpit, Product Cockpit, Customized

Cockpit, Solr etc).

Responsibilities:-

V Installation of Hybris Software

V Development of different modules and extensions.

V Prepare and Unit test scenario

V Analysis the document which related to SEMI

Client-Acxiom

IHG - Revenue Management

IHG Web Rate Loader (WebRL) is a web application used by IHG Business users

(Marketing/sales) to update/upload new rates for different hotels & rate

category to the IHG central reservation system build on IBM mainframes.

Technology : Java/J2ee, Spring, Hibernate 3.0, Jquery, MySQL,RestFul

webservices, Jboss, Liferay and XML.

Involved in design discussions with the client

Designing and coding of the service, domain and data access layer

Requirement gathering from Client.

Design Documentation and Development

Client-Intercontinental Hotel Group

April 2010 - April 2011 Ericsson India Pvt Ltd.

Solution Integrator

Contributed in design and development to implement Service level management

and preceded the integration of more than 12 customers into SLM.

Developed MSDP External Customer Portal/Dashboard used as a communication

channel for customers.

Involved in Low level Design, implementation of the system

Responsible for functional, performance and user acceptance testing of the

Customer Dashboard.

Preparation of key documents like Requirement Specification, Design

Specification, Hand over documents.

Active Participation in Team meetings. Generating new business by proposing

new features along with innovating new ways for enhancements in the

Solution.

Presentations to Customer, Internal Management, Team members and new joiner

about the Solution

Provided training to operations team in Warsaw, Poland.

KPI development and writing test cases.

Project Details:

Project Title : MSDP Dashboard

Environment : Apache + Tomcat, CORDA,JBoss, OSS

Technology : Java/ J2ee, GWT, Spring 3, Managed Object 4.5, Liferay,

java beans, Hibernate 3.0, GWT, RestFul Webservice.

Duration : May 2010- April 2011

Project Description:

MSDP External Customer Portal/Dashboard is a generic web portal solution

based on Liferay 5.2.3, intended to be used in the MSDP solution as a

communication channel for customers, i.e. network operators, to gain access

to a limited set of functionality and data from the Operation Centers

(OC's). The web portal is not intended for Ericsson personnel working with

the full MSDP suite applications. Operation Center part of the solution

manages the OC application interfaces and provides required portal

functionality with true-SSO, secure access control and central login

control mechanism.

Client- Sprint, Axis Indonesia, IDEA, Baraka Malaysia.

Project Details:

Project Title : Service Level Management (MSDP SLM)

Environment : Managed Objects 4.5, Windows AD, OSS

Technology : Java/ J2ee, Spring 3, GWT, Managed Object 4.5, java beans,

Hibernate 3.0, GWT, RestFul Webservices.

Duration : May 2010- April 2011

Project Description:

The Service Level Management System measures service levels and agreement

health and compliance, both in real time and historically. Service levels

can be defined using business and/or technology metrics. By monitoring the

health of agreements, objectives, and elements in real time, and leveraging

the early warnings provided by the Business Service Level Manager,

proactive approach can be taken for managing infrastructure and improving

quality of service.

Role:

Involved in preparing the Low Level Design of the system.

Integration with Inventory System through Web Services.

Integration with Fault Management System using CORBA and SNMP.

Development of SLM Portal for presentation layer.

Designed and implemented the solution for monitoring SLAs.

Developed shell script for capacity planning and monitoring of the SLM

servers.

Presentations to Customer, Internal Management, Team members and new

joiners about the Solution.

Providing L3 Support to the SLM operations team.

KPI development and writing test cases.

Client-BHARTI, Aircel, HT-M-VN/ Vietnam, Nextal Peru.

Alabot (AI & NLP Product Based Company).

June 2008 - April 2010 Alabot

Made widget for bookmyshow and Integrated between SMS Gateway, WAP, IM,

Website etc. and customer back end.

Developed Alabot engine which is used for interpreting user messages (NLP

or natural language processing) in user's natural language.

Integration of Alabot engine between SMS Gateway, WAP, IM, Website etc.

Design of Product Development plan, Assigning tasks to the team, looking

and managing the projects end to end.

Integration and development of chatter bot like Travel (flights

(MAKEMYTRIP), trains, and buses (REDBUS), movie shows tickets (BOOKMYSHOW),

news search, dictionary, food, restaurant, etc.

Flight search Bot.

The bot is ment for user to book their flight tickets chatting to an

application which recognizes short words, sms lingo and can

interpret/understand human language. The Alabot engine is used for

interpreting user messages (NLP or natural language processing) in

user's natural language (no need to remember any keywords or syntax)

and its integration between SMS Gateway, WAP, IM, Website etc and

customer back end, various feature like book flight and bus ticket,

trains status, train arrival and departure time, PNR status etc, by

adding HYPERLINK "mailto:aco067@r.postjobfree.com" \n

_blankalabot.travel@gmail on google talk.

Technology Used: Core java, J2ee, XML, Struts, Hibernate, XML parser,

RSS Reader, java beans, GWT.

Client-Make My Trip

Technical Expertise

Language Java, J2ee

Database Oracle 11g, MySQL-5.5 and Derby

Technologies J2EE, Servlets, JSP, Struts 2.0,

Spring 3.1, Hibernate,

Web Services, Corba, JDBC, XML,

Restful webservices and SOAP

Servers Oracle Web Logic 11g, Apache

tomcat 7, Jboss

Platforms Windows, Unix, Ubuntu Linux

Versioning tools Tortoise SVN, Clear case

Cots Product Novell's BSM, Telcordia and

Cramer(Sync Engine and Resource

manager)

Build tools ANT, Maven

Protocols HTTP, TCP/IP, FTP/SFTP, SNMP

Testing Frameworks and tools Hudson, Sonar, Jmeter, Junit,

Jira and Cruise control system

ACADEMIC QUALIFICATION

Master of Computer Application, 67% June 2008

Amity University, Noida.

Bachelor of Computer Application, 60% June 2005

Amity University, Noida.

PROFESSIONAL CERTIFICATIONS

ATG Certified, Jan 2012

SCJP 1.5 certified, Aug 2008

AWARDS AND ACHIEVEMENTS

Consecutively awarded STAR performer twice at HCL.

Won "Certificate of Excellence" for building great resonance with

difficult client in challenging projects at Alabot.

Active membership of Professional Associations like TM FORUM, Code Ranch

and Stack trace.

OTHER INTEREST

Cricket, Basketball and Travelling.

Can speak Hindi, English and German.



Contact this candidate